Problems with international traffic on Telecom [2010 12]

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems with international traffic on Telecom [2010 12]

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677 posts

Ultimate Geek

Trusted

#413878 7-Dec-2010 09:38

markwolk: No, I am in Christchurch (Parklands) and it still does not work. I have issues on almost all sites, international and NZ. On TradeMe some images won't load. Geekzone loads sometimes. Ebay works half-way (some images don't load). Same on almost all international websites. Amazon and some others seem back on.

From what i can see this looks like it is a seperate issue that may however be related.

As doozy has said, we placed the whole of the cache farm in bypass lastnight. This has removed the amazon issue and we are investigating the possibility of a second issue.

Please keep those reports of issues coming through.

If you could please include the modem make, model and firmware as well that would be helpful.

Regards

Paul

meat popsicle

concrete

28 posts

Geek

#413886 7-Dec-2010 09:50

Just like to sincerely post "thanks Telecom. Posting here and on Twitter has been a personal and friendly process. Keep it up. (Hope it stays in NZ)"

Everything running tip-top here.

Question: Do trouble-shooting measures like, deleting caches, restarting Mac/PC, turning off modem for 30 secs or more actually help or work? (for next time or other issues)

and... Sorry to those having further issues.

Cymro

283 posts

Ultimate Geek

#413892 7-Dec-2010 09:58

concrete:
Question: Do trouble-shooting measures like, deleting caches, restarting Mac/PC, turning off modem for 30 secs or more actually help or work? (for next time or other issues)

You would be amazed how often that resolves what people see as a problem, last time I saw stats on that from an ISP it was something like 87% of cases were fixed through basic checks like restarting the modem, checking line filters, restarting the browser etc.

Thats why ISP's force you to go through the pain of following those even if you know what you are doing and have already done them, because 9 times out of 10 it fixes the problem, and they don't want to potentially waste hours of investigation when the issue was something basic their advances tools can't see (people also lie when asked if they have done the basic checks so as not to look silly).

mwalford

49 posts

Geek

#413894 7-Dec-2010 10:00

Please keep those reports of issues coming through.

If you could please include the modem make, model and firmware as well that would be helpful.

Regards

I know it's not particularly helpful me just saying "not working for me either in Chch" That's nothing new. But I can view everything that others are complaining (quite rightly) about. Though it can take minutes for pages to completely load. My problem is that we're having massive delays in traffic causing time-sensitive packets to time out. I think a lot of our page load problems are being hidden by the built-in error correction in our router. I guess that's what you get with a $2k modem/router.

But it seems to be doing a hell of a lot of error correction - much more than usual. We have gone months with 1 or 2 error corrections and now the DSL modem is doing it all the time.

So, from what I've seen, this is either NOT (or NOT ONLY) a cache problem. Telecom can reboot their cache-farm(s) all they like but it's not going to fix the ridiculous delays and losses in the non cacheable traffic like echo requests and the rest of our traffic.

Thunderchild

3 posts

Wannabe Geek

#413911 7-Dec-2010 10:15

Seems to be working on most sites now but I know it's still not completely back to normal.

There's a game on Facebook that is Flash based and it still doesn't load correctly. Many images don't show or they load slower than a heard of turtles stampeding though peanut butter.

kingjj

1728 posts

Uber Geek

ID Verified

Trusted

#413913 7-Dec-2010 10:16

ptinson:
markwolk: No, I am in Christchurch (Parklands) and it still does not work. I have issues on almost all sites, international and NZ. On TradeMe some images won't load. Geekzone loads sometimes. Ebay works half-way (some images don't load). Same on almost all international websites. Amazon and some others seem back on.

From what i can see this looks like it is a seperate issue that may however be related.

As doozy has said, we placed the whole of the cache farm in bypass lastnight. This has removed the amazon issue and we are investigating the possibility of a second issue.

Please keep those reports of issues coming through.

If you could please include the modem make, model and firmware as well that would be helpful.

Regards

Paul

How about, as a sign of good faith over the recent issues, you just bypass the cache farm permanently?

International browsing is once again a pleasure not a chore! Even failblog.org loads in under 10 seconds now, a small miracle.

SandyJ

152 posts

Master Geek

#413923 7-Dec-2010 10:44

Still having problems but better than yesterday. Seem to have lost my National gains from last night.
nzherald.co.nz 1min 20 to fully loaded and 40secs to load the first article. At least I had a front page immediately instead of a white one.

stuff.co was white page til 40 secs then fully loaded

news.com.au was white screen til 1min 13secs then fully loaded and the first article took 37 secs to load.

cnn.com white screen til 38secs and 1min 13secs til fully loaded.

Been through all the checks and I know its not me. Even posting this.. I have no fonts but I can finally see the quote button.

Christchurch still having issues?

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

DravidDavid

1907 posts

Uber Geek

#413927 7-Dec-2010 10:48

All my issues have gone! All the websites I generally visit are working perfectly fine at full throttle.

Cheers Telecom!

da5id

550 posts

Ultimate Geek
Inactive user

#413928 7-Dec-2010 10:50

PTinson

As doozy has said, we placed the whole of the cache farm in bypass lastnight. This has removed the amazon issue and we are investigating the possibility of a second issue.

So it's only a temporary fix? Can't you just dump the cache altogether?

It works so well without it.

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#413929 7-Dec-2010 10:54

da5id:
PTinson

As doozy has said, we placed the whole of the cache farm in bypass lastnight. This has removed the amazon issue and we are investigating the possibility of a second issue.

So it's only a temporary fix? Can't you just dump the cache altogether?
It works so well without it.

muppet

2568 posts

Uber Geek

Trusted

#413930 7-Dec-2010 10:55

mwalford:
I know it's not particularly helpful me just saying "not working for me either in Chch" That's nothing new. But I can view everything that others are complaining (quite rightly) about. Though it can take minutes for pages to completely load. My problem is that we're having massive delays in traffic causing time-sensitive packets to time out. I think a lot of our page load problems are being hidden by the built-in error correction in our router. I guess that's what you get with a $2k modem/router.

But it seems to be doing a hell of a lot of error correction - much more than usual. We have gone months with 1 or 2 error corrections and now the DSL modem is doing it all the time.

So, from what I've seen, this is either NOT (or NOT ONLY) a cache problem. Telecom can reboot their cache-farm(s) all they like but it's not going to fix the ridiculous delays and losses in the non cacheable traffic like echo requests and the rest of our traffic.

So your line is now a bit more noisy, or you've plugged in a new phone, or something bad has happened to your line.

Your choice of ISP will have very little to do with the quality of your DSL line (depends on who's DSLAM you've plugged into of course)

You should also upgrade your ADSL Modem firmware, especially because firmware 3.0.33 fixes the following:

CSCsf11228: 85x/87x/180x ping delay is higher, than with an external modem
CSCse94912: 1801 does not train at ADSL2+ rates to Alcatel 7302

The joy of not staying up-to-date with your $2k router.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

cqrt

11 posts

Geek

#413934 7-Dec-2010 11:02

Astounding!! I've spent the last 2 months fighting with my US based hosting provider, battling connectivity issues with my domain, broken images, my Xtra IP address (or proxy cache transparently pretending to be my IP) getting temp/banned by the servers' IPTABLE rules for too many simultaneous connections.

I've dealt with CSR's at the highest levels at my Host, The Planet datacenter and even network provider, Level 3, looking for a solution.

Xtra places a bypass on the cache farm due to the recent issues and *ALL* the issues I had accessing and administering my domain have disappeared for the first time in 2 months.

My domain loads exceedingly fast, no broken images, and I can't get the IPTABLE rules on my server to temp/ban my Xtra IP address anymore, no matter what I throw at them.

I don't know what kind of conversation the squid box was having with my overseas server, but the relationship appeared to be extremely volatile, in a spammy kind of way.

I've ordered a static IP and I'll be permanently bypassing the cache farm for future piece of mind.

Props to Paul though who was just about to dig into my connection issues before the massive cache farm failure. Turns out that, that was the issue. But thanks anyway Paul.

mwalford

49 posts

Geek

#413938 7-Dec-2010 11:04

muppet: You should also upgrade your ADSL Modem firmware, especially because firmware 3.0.33 fixes the following:

CSCsf11228: 85x/87x/180x ping delay is higher, than with an external modem
CSCse94912: 1801 does not train at ADSL2+ rates to Alcatel 7302

The joy of not staying up-to-date with your $2k router.

Much appreciated comments!

I understand Cisco DSL firmware is part of the IOS image. So, for the upgrade I'll need to get a Cisco Service Contract since they don't give away IOS upgrades for free. I suppose Cisco haven't become rich by giving away free software.

Anyway - we better not talk about this because I think it's a bit off topic. But again, thanks for your input.

da5id

550 posts

Ultimate Geek
Inactive user

#413940 7-Dec-2010 11:05

cqrt:

I've ordered a static IP and I'll be permanently bypassing the cache farm for future piece of mind.

How does that work, for those of us technically challenged?
Although, one shouldn't need to have to do that to experience full functionality from a provider.

muppet

2568 posts

Uber Geek

Trusted

#413943 7-Dec-2010 11:10

mwalford:
muppet: You should also upgrade your ADSL Modem firmware, especially because firmware 3.0.33 fixes the following:

CSCsf11228: 85x/87x/180x ping delay is higher, than with an external modem
CSCse94912: 1801 does not train at ADSL2+ rates to Alcatel 7302

The joy of not staying up-to-date with your $2k router.

Much appreciated comments!

I understand Cisco DSL firmware is part of the IOS image. So, for the upgrade I'll need to get a Cisco Service Contract since they don't give away IOS upgrades for free. I suppose Cisco haven't become rich by giving away free software.

Anyway - we better not talk about this because I think it's a bit off topic. But again, thanks for your input.

ADSL Firmware is a different image.

You can get 4.10 from here: ftp://ftp.cisco.com/pub/access/800/

Read the help files etc too.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

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