Help/info regarding Vodafone/chorus VDSL installation

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6614 posts

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Inactive user

#1075795 27-Jun-2014 22:06

BMarquis:
Chorus being anal.

Can you elaborate?
How is defining a minimum service specification 'being anal'?

99% of the time ADSL customers with an attenuation up to 15-16 get VDSL. If a prequal says yes a tech will just do the job and call it a day.
Hopefully this is being tightened up, I have seen myself MANY customers who simply shouldn't have VDSL that got it.
These customers usually get around 20Mbp/s sync and 2-3Mbp/s up. with 26 VDSL attenuation or higher.

Seanskatesalot

51 posts

Master Geek

#1075797 27-Jun-2014 22:08

Well anal or not, I was told that it would give me similar to dial up speeds, now I'm no expert here but I'd hazard a bet that having 0.88 more than the cutoff would not suddenly drop a VDSL connection to near dial up speeds. That just seems like a ridiculous claim and an outright lie?

Seanskatesalot

51 posts

Master Geek

#1075799 27-Jun-2014 22:10

TimA:
BMarquis:
Chorus being anal.

Can you elaborate?
How is defining a minimum service specification 'being anal'?

99% of the time ADSL customers with an attenuation up to 15-16 get VDSL. If a prequal says yes a tech will just do the job and call it a day.
Hopefully this is being tightened up, I have seen myself MANY customers who simply shouldn't have VDSL that got it.
These customers usually get around 20Mbp/s sync and 2-3Mbp/s up. with 26 VDSL attenuation or higher.

So who can I speak to, to make it happen? :P

BMarquis

445 posts

Ultimate Geek

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Chorus

Lifetime subscriber

#1075800 27-Jun-2014 22:10

TimA:
BMarquis:
Chorus being anal.

Can you elaborate?
How is defining a minimum service specification 'being anal'?

99% of the time ADSL customers with an attenuation up to 15-16 get VDSL. If a prequal says yes a tech will just do the job and call it a day.
Hopefully this is being tightened up, I have seen myself MANY customers who simply shouldn't have VDSL that got it.
These customers usually get around 20Mbp/s sync and 2-3Mbp/s up. with 26 VDSL attenuation or higher.

Yeah, they usually get it due to pressure from ISPs to give the service ;)

That doesn't make Chorus anal for not giving the service when it shouldn't be.

BMarquis

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Chorus

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#1075803 27-Jun-2014 22:14

Seanskatesalot: Well anal or not, I was told that it would give me similar to dial up speeds, now I'm no expert here but I'd hazard a bet that having 0.88 more than the cutoff would not suddenly drop a VDSL connection to near dial up speeds. That just seems like a ridiculous claim and an outright lie?

There's no real way to know exactly how your line will react. It depends on what the cause of the attenuation is.
But you are right, it won't be dial up speed, that is a lie or mis-informed statement.

If you are given VDSL, but only see a slight improvement in sync rate, are you willing to pay the additional price for VDSL?

Seanskatesalot

51 posts

Master Geek

#1075804 27-Jun-2014 22:16

BMarquis:
Seanskatesalot: Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?

Too high.
And no, you can't fight it. If you are given a VDSL service, it'll probably be followed with an "I'm not getting VDSL speed" thread.

I'm pretty sure it would be better than this (7.44down, 0.59up in case that link doesn't work) with the upload being more important to me, so I wouldn't be complaining.

Coil

6614 posts

Uber Geek
Inactive user

#1075805 27-Jun-2014 22:16

BMarquis:
TimA:
BMarquis:
Chorus being anal.

Can you elaborate?
How is defining a minimum service specification 'being anal'?

99% of the time ADSL customers with an attenuation up to 15-16 get VDSL. If a prequal says yes a tech will just do the job and call it a day.
Hopefully this is being tightened up, I have seen myself MANY customers who simply shouldn't have VDSL that got it.
These customers usually get around 20Mbp/s sync and 2-3Mbp/s up. with 26 VDSL attenuation or higher.

Yeah, they usually get it due to pressure from ISPs to give the service ;)

That doesn't make Chorus anal for not giving the service when it shouldn't be.

If he has bad quality copper then yes decline it which i think is the case.
Otherwise it is a bit picky given the heaps of junk lines i see fly.

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BMarquis

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Chorus

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#1075806 27-Jun-2014 22:20

Seanskatesalot:
BMarquis:
Seanskatesalot: Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?

Too high.
And no, you can't fight it. If you are given a VDSL service, it'll probably be followed with an "I'm not getting VDSL speed" thread.

I'm pretty sure it would be better than this (7.44down, 0.59up in case that link doesn't work) with the upload being more important to me, so I wouldn't be complaining.

Not necessarily, no. It could also become unstable - causing random DSL resyncs.

The service is simply not available on your line - out of curiosity do you have a master splitter installed?

BMarquis

445 posts

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Chorus

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#1075808 27-Jun-2014 22:23

TimA: Otherwise it is a bit picky given the heaps of junk lines i see fly.

I don't get it... On one hand you are saying 'hopefully this is being tightened up', on the other you are saying 'its a bit picky'

That's quite a contradiction.

Seanskatesalot

51 posts

Master Geek

#1075810 27-Jun-2014 22:29

BMarquis:
Seanskatesalot:
BMarquis:
Seanskatesalot: Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?

Too high.
And no, you can't fight it. If you are given a VDSL service, it'll probably be followed with an "I'm not getting VDSL speed" thread.

I'm pretty sure it would be better than this (7.44down, 0.59up in case that link doesn't work) with the upload being more important to me, so I wouldn't be complaining.

Not necessarily, no. It could also become unstable - causing random DSL resyncs.

The service is simply not available on your line - out of curiosity do you have a master splitter installed?

Don't think we have a master splitter, just the old school phone jack splitters. would that help?

Coil

6614 posts

Uber Geek
Inactive user

#1075811 27-Jun-2014 22:29

BMarquis:
TimA: Otherwise it is a bit picky given the heaps of junk lines i see fly.

I don't get it... On one hand you are saying 'hopefully this is being tightened up', on the other you are saying 'its a bit picky'

That's quite a contradiction.

It is,

I am meaning, I hope they tighten it up. But picky being i see others way worse get approved.

Coil

6614 posts

Uber Geek
Inactive user

#1075812 27-Jun-2014 22:31

Seanskatesalot:
BMarquis:
Seanskatesalot:
BMarquis:
Seanskatesalot: Ok so what is the min or max attenuation for VDSL? Is mine too high or too low? Can I fight them on this and get it done?

Too high.
And no, you can't fight it. If you are given a VDSL service, it'll probably be followed with an "I'm not getting VDSL speed" thread.

I'm pretty sure it would be better than this (7.44down, 0.59up in case that link doesn't work) with the upload being more important to me, so I wouldn't be complaining.

Not necessarily, no. It could also become unstable - causing random DSL resyncs.

The service is simply not available on your line - out of curiosity do you have a master splitter installed?

Don't think we have a master splitter, just the old school phone jack splitters. would that help?

Well it may even lower the attenuation more if one is fitted. Could be bad internal wiring.
I can see if we can push for it but i think its already been rolled back to ADSL.

PhantomNVD

2619 posts

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Inactive user

#1075814 27-Jun-2014 22:35

On a related side note, I'm looking at building in a 'barely' vdsl zone...
1) Do completely new connections now get master filters automatically.
2) will a prequal (if even possible BEFORE building) take into account wether there is already a m/filter in place, or just the 'raw' synch stats?

[edit] and in the OP's case, would fitting a master filter then get him in range, or is the test from the Demark already anyway?

Coil

6614 posts

Uber Geek
Inactive user

#1075817 27-Jun-2014 22:39

PhantomNVD: On a related side note, I'm looking at building in a 'barely' vdsl zone...
1) Do completely new connections now get master filters automatically.
2) will a prequal (if even possible BEFORE building) take into account whether there is already a m/filter in place, or just the 'raw' synch stats?

[edit] and in the OP's case, would fitting a master filter then get him in range, or is the test from the Demark already anyway?

1: No
2: Yes possible. Doesnt account for any master filter etc. Just electrical stats.

chevrolux

4962 posts

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Inactive user

#1075827 27-Jun-2014 22:55

Kingston street is all screwed up because there used to be another cross connect cabinet close by which got removed when a cabinet further downstream got upgraded.
Your copper loop goes a lot further than you think! Plus Ilford is probably a multiple off Kingston so even worse for DSL.

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