[WXC/VFX] Unwilling or Just not interested

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coffeebaron

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#1169583 5-Nov-2014 21:38

An other alternative is an IP DECT phone, e.g. Yealink, since you need phone hardware anyway.

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sbiddle

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#1169665 6-Nov-2014 07:22

Kumarstoo: WXC is clearly not keen on helping people. I mean Open VFX should be a no brainer however when I try to activate it on a HG659 from Vodafone - Vodafone have been extremely kind and helpful and nothing is blocked from their end and htier VOIP services work on the FXS port - nothing happens and the OPEN VFX number remains offline.

I have spoken several times to WXC and even offered to buy their MP264 Audiocodes Residential Gateway just so I can use the voice ports for VFX services they are unwilling to cooperate in any manner.

The basic information supplied to activate the OPEN VFX is not enough and I am told by WXC that they have many cleints using this servcie with no issues. When I ask them if they know of customers who have UFB from Vodafone or Spark using the OPEN VFX they cannot tell.

How difficult can setting up OPEN VFX be?

Welcome to the world of VoIP.

How difficult can it be to set up a device? That will vary from simple to difficult depending on your knowledge and the hardware. It's why for somebody with no knowledge of VoIP the best solution is always a full managed end to end solution. If you look at a Cisco ATA for example there are around 50 settings that you'd typically customise to ensure it's going to work correctly in NZ with a provider such as WxC. My recommendation would be to get one of these which can be managed and will work correctly.

As for WxC being unhelpful it's not their job to support foreign devices - there are literally hundreds of VoIP devices out there and providing support for every device is impossible. I've played with probably 7 or 8 all in one RGWs in that last year that are total rubbish and really are totally unsuitable for use due to things that don't work well - just because something says it's SIP compatible and has voice ports doesn't automatically it's going to work, and work well.

As for customers from other ISPs including Vodafone or Spark using OpenVFX there would be lots.

freitasm

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#1169770 6-Nov-2014 09:26

Kumarstoo:
coffeebaron: Or an SPA112. Ask WXC to provision config with their alternative port to 5060, as high probability the Huawei won't play nice.

I am no tkeen on adding anohter piece of hardware to the already crowded space behind my table, which is why I opted for the Open VFX. I even ofered to buy the Audiocodes MP264 from WXC however they do not want to give me full config rights and its locked in and they do not want me to use it

The reason you don't have full config rights on their boxes (the MP264 is a brilliant piece) is because it's SECURE and CORRECTLY configured.

As mentioned, SIP is not just dropping authentication in a box. If anyone else does a configuration on any other box you risk it doesn't working correctly you risk at the minimum not having voice or connected calls or at worst having some folks using your SIP box as a digital PBX for their scam calls out of Africa - then we see people complaining of high phone bills.

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#1170208 6-Nov-2014 17:18

freitasm: scam calls out of Africa

That should be "some parts of Africa", just like Ebola is in a small part of the coast of West Africa rather than the continent Africa (which is larger that all of the USA plus a couple of other countries).

Regarding hacked systems etc., the other day I got a scam phone call out of presumably an Indian call centre with an Australian caller ID. Thought it was a call from family until I've heard the stereotypical call centre background noise. SIP security is a major concern.

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grudge

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#1172154 10-Nov-2014 12:16

Hi Kumar,

Thought I'd pitch in on this one, as i see you were dealing with our Helpdesk last week regarding the issues you are having.

I can see that initially the auth details entered on your device had a 0 instead of a O so this was failing to register because the credentials entered were incorrect.

Once this was sorted out with our Helpdesk, we can see your device registering ok but it doesn't seem to hold on to the registration, this is why your outbound calls are working but not the inbound ones.

I can also see that you are sending us the following in your REGISTER :
Contact: <sip:0xxxxxxxxx@sip.2talk.co.nz

This should not be set to sip.2talk.co.nz but to pan.wxnz.net instead.

So without being able to test your specific unit the Netcomm NF4V, I would assume that the following settings should do the trick :

Found these using the emulator found here not sure if this is the same menus you have = http://emulators.netcomm.com.au/NF4V/Resources/main.html

Voice - Basic Setting :

https://i.imgur.com/S4D3riz.png

Voice - Advanced Setting :

https://i.imgur.com/M1zqCSm.png

As you can see there's a lot of settings to be set, which is why, unless you have previous experience with VoIP we recommend using a managed service so that you avoid these sort of issues.

Hope this helps,
Andrei.

freitasm

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#1172169 10-Nov-2014 12:42

Right... I think this one just shows how small details make a huge difference. And also shows people using a service that is explicitly non-support should readly double-check what they're doing:

I can see that initially the auth details entered on your device had a 0 instead of a O so this was failing to register because the credentials entered were incorrect.

I can also see that you are sending us the following in your REGISTER :

Contact: sip:0xxxxxxxxx@sip.2talk.co.nz

This should not be set to sip.2talk.co.nz but to pan.wxnz.net instead.

Incorrect login details, sip contact for a different service provider?

Kumarstoo

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#1172183 10-Nov-2014 13:08

grudge: Hi Kumar,

Thought I'd pitch in on this one, as i see you were dealing with our Helpdesk last week regarding the issues you are having.

I can see that initially the auth details entered on your device had a 0 instead of a O so this was failing to register because the credentials entered were incorrect.

Once this was sorted out with our Helpdesk, we can see your device registering ok but it doesn't seem to hold on to the registration, this is why your outbound calls are working but not the inbound ones.

I can also see that you are sending us the following in your REGISTER :
Contact: <sip:0xxxxxxxxx@sip.2talk.co.nz

This should not be set to sip.2talk.co.nz but to pan.wxnz.net instead.

So without being able to test your specific unit the Netcomm NF4V, I would assume that the following settings should do the trick :

Found these using the emulator found here not sure if this is the same menus you have = http://emulators.netcomm.com.au/NF4V/Resources/main.html

Voice - Basic Setting :

https://i.imgur.com/S4D3riz.png

Voice - Advanced Setting :

https://i.imgur.com/M1zqCSm.png

As you can see there's a lot of settings to be set, which is why, unless you have previous experience with VoIP we recommend using a managed service so that you avoid these sort of issues.

Hope this helps,
Andrei.

Hi Andrei,

Thanks for coming back to me and let me say albeit that you are not supposed to be supporting OPEN VFX you guys are doing an amazing job of helping out. Thanks a ton for that. I understand SIP is not as simple as plug and play and I am trying to check out your details on my iPhone by using a SIP phone app. The problem in testing on my iPhone with your credentials are it is too long and most SIP apps allow for lesser characters on the credentials both for AUTH ID and AUTH PW. at least the ones on the iPhone. Including the 3CX newer releases. I only used the sip.2talk domain as I was trying them out as well and you had no requirement to use a SIP Domain.

I would glady have used your MP264 however you are not willing to give me admin rights as I want to be able to use the gateway for my Vodafone UFB and for IGMP multicast Any case I am working on the incoming issue and not keeping the register at your end with Netcomm as well and I hope to hear from them soon.

I still have incoming issues after chaging to what you have suggested above.

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freitasm

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#1172198 10-Nov-2014 13:31

Are you having these problems on the iPhone?

hairy1

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#1172218 10-Nov-2014 14:07

Quite frankly. Steer clear of trying to use the FXS port on the HG659. I have full admin rights on mine from Vodafone and cannot get SIP to register. After messing around for hours on it I gave up. Best to get an ATA and save yourself the headache. I have an ATA sitting behind my HG659 working fine.

There is a hard wired setting somewhere in the VF HG659 that the admin username cannot see that messes with the integrated ATA in the HG659.

Cheers, Matt.

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grudge

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#1172246 10-Nov-2014 15:06

Hi Kumar,

Can you please try and remove the domain name from the basic settings tab.
Also do you see anywhere in your voice setup menus a value of 8060 ? Can you try changing that to 5060 please ?

Let's see how that goes :)

Regards,
Andrei.

grudge

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#1173557 12-Nov-2014 13:22

Hi Kumar,

I can see that you have changed the 8060 to 5060, but I think you still have the domain as pan.wxnz.net. I think if you make this field blank, you should be set.

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