Fibre Max Speed Issue

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surfisup1000

5288 posts

Uber Geek

#2121655 7-Nov-2018 16:26

Why on earth does vodafone send out a new modem before checking if the problem is on their side?

It does not seem like vodafone CSR's are trained to diagnose plan provisioning mismatches. Which is strange because you'd think that would be one of the first things they train you on.

Angeloy

7 posts

Wannabe Geek

#2121807 7-Nov-2018 21:17

shaunm:
Just dropping a message here to confirm that both connections have been sorted.

Both cases were different provisioning issues.

Thanks heaps.

Shaun.

Thank you once again Shaun for the help in sorting this out. Finaly getting Fibre Max Speed 900/400 ethernet cable direct to Asus Router 😊.

Sorry for the late reply

Angeloy

sykwrd

2 posts

Wannabe Geek

#2123114 10-Nov-2018 08:51

Hi there,

Im currently experiencing the same problems as above.

Got an email and a text message from vodafone saying fibre x is up and running and ready to use.

All test test at the orignal 100/20.

Spoke to a "ninja" last night via the online chat (that was painful and pointless)

Thought i would give it 24hrs and see what happens. tried this morning and same thing.

Spoke with a "ninja" on the phone this morning and they claim it was my EA8500 linksys router, so plugged in my ultra hub from them and same issue.

They are "looking into it and will get back to me in 24 to 72hrs"

Any suggestions to try in the meantime as i dont hold much hope???

shaunm

38 posts

Geek

Trusted

One NZ

#2123115 10-Nov-2018 08:53

sykwrd:

Hi there,

Im currently experiencing the same problems as above.

Got an email and a text message from vodafone saying fibre x is up and running and ready to use.

All test test at the orignal 100/20.

Spoke to a "ninja" last night via the online chat (that was painful and pointless)

Thought i would give it 24hrs and see what happens. tried this morning and same thing.

Spoke with a "ninja" on the phone this morning and they claim it was my EA8500 linksys router, so plugged in my ultra hub from them and same issue.

They are "looking into it and will get back to me in 24 to 72hrs"

Any suggestions to try in the meantime as i dont hold much hope???

Please DM me your Account number and i can have a look for you.

Shaun.

sykwrd

2 posts

Wannabe Geek

#2123119 10-Nov-2018 09:00

shaunm:

sykwrd:

Hi there,

Im currently experiencing the same problems as above.

Got an email and a text message from vodafone saying fibre x is up and running and ready to use.

All test test at the orignal 100/20.

Spoke to a "ninja" last night via the online chat (that was painful and pointless)

Thought i would give it 24hrs and see what happens. tried this morning and same thing.

Spoke with a "ninja" on the phone this morning and they claim it was my EA8500 linksys router, so plugged in my ultra hub from them and same issue.

They are "looking into it and will get back to me in 24 to 72hrs"

Any suggestions to try in the meantime as i dont hold much hope???

Please DM me your Account number and i can have a look for you.

Shaun.

Done :-)

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