[WXC/VFX] Random incoming VFX and trixbox problem

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Random incoming VFX and trixbox problem

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96 posts

Master Geek

#254996 11-Sep-2009 12:20

@sbiddle yeah they are, three different sites, three different router brands, all dmz hosts)
All three just went down this morning again...
(I.e lost their registration, affecting incoming calls)

I will pm you if you don't mind, one of the sites is making noises about mote drastic action...

sbiddle

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#255022 11-Sep-2009 14:36

Send me a PM if you want some help.

Where in NZ are you located? Have you actually contacted WxC about these issues?

maverick

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WorldxChange

#255516 14-Sep-2009 09:17

We are looking at this issue as we saw it happen this morning, it is something that is unique to Asterisk by the looks of it and the way it handles certain messages, any type of timer issue appears to put your Trunk registartion into sleep mode and it will not retry, untill you do a restart of services.

We will take a look and see what we find

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

zimbonz

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Master Geek

#255518 14-Sep-2009 09:19

Thanks Maverick, appreciate your and Josh's help with this.

maverick

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WorldxChange

#255782 15-Sep-2009 05:43

Just an update on this, we have identifed an issue that is occuring that is causing this issue with Astersik users, I can say Asterisk is doing the right thing and we have a bug logged with our equipment providers so will advise when we can get this sorted.

However there may be some occurances of the issue you see untill we get if fixed, apolagies for this.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

sbiddle

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#255783 15-Sep-2009 06:37

maverick: Just an update on this, we have identifed an issue that is occuring that is causing this issue with Astersik users, I can say Asterisk is doing the right thing and we have a bug logged with our equipment providers so will advise when we can get this sorted.

However there may be some occurances of the issue you see untill we get if fixed, apolagies for this.

Is this the random timeout issue that has been occuring for some time or something specific to zimbonz?

maverick

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WorldxChange

#255785 15-Sep-2009 06:44

For a while I am guessing Steve, I picked up this issue when I saw it here and have traced it down to an issue we see with Asterisk so at this point I would be assume it may have been there for a while, it is random and actually occours when swapping between 2 of our network devices in a redundant cluster and will only occur during a 4 or 7 second period.

Have a bug logged for this and had a phone conversation with our equipment providers yesterday over this and and hopefull to get something reasonably quicky.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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Zeon

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#255818 15-Sep-2009 09:57

This is the response I got from WXC. We have been having this problem for months where every few days it would go down. Logged multiple tickets with WXC that never got replied to so I finally called up the other day and got this email a few days later:

Hello Jonathan,

This issue is something we have identified on the Asterisk platform with our vendor, unfortunately they have yet to provide a fix that will correct it at this time. They are however working on this problem and we expect a resolution but as yet have no ETA.

Regards,

Nicholas Cuc

Network Support

WorldxChange Communications

DDI: 099501399

Cell: 021445300

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sbiddle

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#255821 15-Sep-2009 10:34

maverick: For a while I am guessing Steve, I picked up this issue when I saw it here and have traced it down to an issue we see with Asterisk so at this point I would be assume it may have been there for a while, it is random and actually occours when swapping between 2 of our network devices in a redundant cluster and will only occur during a 4 or 7 second period.

Have a bug logged for this and had a phone conversation with our equipment providers yesterday over this and and hopefull to get something reasonably quicky.

Cool.. Good to see you have it sorted.

I've only had it happen on a few occasions myself but wrote a blog post with a cron job to force a SIP reload.

Anybody who is encountering this issue on a regular basis could follow my post here and possibly change this to a shorter time if they feel the need (by default a reregistration occurs every 3 mins) which will minimise the downtime if this issue does occur.

zimbonz

96 posts

Master Geek

#255911 15-Sep-2009 17:14

Thanks for the post sbiddle, I have implemented your cron job, so that has certainly eased the situation somewhat.

Good to know the situation is being worked on.

Cheers

maverick

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WorldxChange

#256346 17-Sep-2009 05:11

Still waiting for on an update on this from our Vendor

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Zeon

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#256567 17-Sep-2009 16:38

Whose the vendor?

I'm surprised that they themselves haven't released a patch for this rather than WXC alerting them. I was under the impression asterisk is a widely implemented platform??...

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maverick

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#256955 19-Sep-2009 05:25

Will keep an eye on this, be interested if anyone had this issue this morning after 4.00am ... we believe we know what one of the root causes of this is and can mitigate it until we get a full fix

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Zeon

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#257022 19-Sep-2009 14:25

It dropped out when I triied this morning. It seems to be going after a restart so we'll see how long this lasts!

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maverick

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#257028 19-Sep-2009 15:00

Okay thanks for that info .. .I will check out your particular account, I take it your account is under your name ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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