Unable to get internet for nearly 5 months?!

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38 posts

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#1077308 30-Jun-2014 20:11

If we cancel VDSL and there are no ports for ADSL, that means we lose our place in line if ADSL falls through... Could we try get connected to ADSL and if it works we cancel our order for VDSL?

Batman

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#1077329 30-Jun-2014 20:49

can you place another separate order? surely?

Coil

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#1077331 30-Jun-2014 20:50

joker97: can you place another separate order? surely?

Chorus dont like more than 1 open service order.
So technically no.

Batman

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#1077333 30-Jun-2014 20:57

i thought you have 3 broadband connections yourself?

Coil

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#1077334 30-Jun-2014 20:58

joker97: i thought you have 3 broadband connections yourself?

Open service order is different than a service.
Open service order is a new connection, add voice mail,. Log a wiring order etc. You cant have more than one of those.

coffeebaron

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#1077426 30-Jun-2014 22:22

Order ADSL on the second pair? Keep VDSL order open? Or is that still classed as more than one open service order?

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#1077427 30-Jun-2014 22:24

coffeebaron: Order ADSL on the second pair? Keep VDSL order open? Or is that still classed as more than one open service order?

Urr, Lets not confuse Chorus :)

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randomusername

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#1077432 30-Jun-2014 22:34

You have to understand that after a month or so of constant dicking around, being told one thing then another, no clear answer at all and even having someone turn up to the house to connect us to the internet then being told it won't happen. This entire situation is a huge risk for us. We can cancel the order and "maybe" get ADSL or wait a long time and be guaranteed a connection. Who knows how long the wait may be, if we get taken off the VDSL wait list, fail to get ADSL then get put back on... If we ring Vodafone what can we tell them to check? They insisted there is no ADSL available and Slingshot said the same too. How can many different people in both companies be so incompetent that they tell us we can't get ADSL when in fact we can?

You know something else that drives me mad, when you get told they will ring you back but they never do, then you have to call up and be given the run around all over again. Has happened quite a few times now. I'm thinking if I walk into the vodafone HQ and demand some answers it'll work out better?

BMarquis

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#1077433 30-Jun-2014 22:35

TimA:
coffeebaron: Order ADSL on the second pair? Keep VDSL order open? Or is that still classed as more than one open service order?

Urr, Lets not confuse Chorus :)

Something about stones and glass houses really springs to mind here :)

BMarquis

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#1077440 30-Jun-2014 22:46

randomusername: You have to understand that after a month or so of constant dicking around, being told one thing then another, no clear answer at all and even having someone turn up to the house to connect us to the internet then being told it won't happen. This entire situation is a huge risk for us. We can cancel the order and "maybe" get ADSL or wait a long time and be guaranteed a connection. Who knows how long the wait may be, if we get taken off the VDSL wait list, fail to get ADSL then get put back on... If we ring Vodafone what can we tell them to check? They insisted there is no ADSL available and Slingshot said the same too. How can many different people in both companies be so incompetent that they tell us we can't get ADSL when in fact we can?

You know something else that drives me mad, when you get told they will ring you back but they never do, then you have to call up and be given the run around all over again. Has happened quite a few times now. I'm thinking if I walk into the vodafone HQ and demand some answers it'll work out better?

My suggestion would be to hold off making a decision.
I'll chase this up tomorrow with the the chorus folk who have been active here (and others) to try and get some answers
1) certainty of ADSL availability
2) likely length of wait for VDSL.

Following that, I'll check to see if Chorus messed anything up here WRT service availability and waiter status, etc. but the main goal should be to get 1 and 2 above sorted.

More to follow....

Cheers,
Brent

randomusername

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#1077447 30-Jun-2014 23:00

Thank you Brent looking forward to your findings.

TimA, thank you for your work so far. You've given us hope at least. Really appreciate the time and effort you have put into this :)

Coil

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#1077494 1-Jul-2014 00:07

I'm thinking if I walk into the vodafone HQ and demand some answers it'll work out better?

Lol you would get a slightly disturbed TimA come down and see whats up.

Im looking at it tomorrow. Who knows whats up.
PJamerson should come back to us about ADSL availability. Plus Brent

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#1077643 1-Jul-2014 10:48

randomusername: Thank you Brent looking forward to your findings. TimA, thank you for your work so far. You've given us hope at least. Really appreciate the time and effort you have put into this :)

No probs, there are a couple of options.
I've PM'd Tim for him to get hold of me.

Being Chorus, we must deal with the ISP, rather than direct with the customer - I trust Vodafone/Tim will be in touch once I have worked through the details with him.

Thanks,
Brent

Coil

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#1077911 1-Jul-2014 14:19

Broadband will be connected tomorrow between 1PM-6PM.

nakedmolerat

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#1077929 1-Jul-2014 14:24

TimA: Broadband will be connected tomorrow between 1PM-6PM.

GG

I hope they did not go to a wrong house? Haha

So.......... sbiddle was/is correct !

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