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70 posts

Master Geek


  # 1752824 1-Apr-2017 18:36
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dolbyjr:

 

I tried to follow the 'ask your RSP process' initially. When I approached my RSP asking for Rural Fibre after noting on Chorus' website that Rural Fibre was available at my address, the RSP told me in no uncertain terms that there was NO fibre at my address, it was unlikely that there ever would be, and also that they hadn't even heard of a product called Rural Fibre. This was the same story from several staff members there. That is why I went back to the Chorus website and made contact with the Rural Broadband team via the website.

 

So to those who say 'follow the correct process', how can you if the RSP has not provided their staff with the relevant information? This situation may well have changed since I started my journey over two years ago, that the process I followed was the one that worked for me at the time.

 

As to the suggestion that there is no obligation to provide details of what makes up a quote for an installation, I was asked to pay in the order of $9000 without any explanation of what this provided apart from 'this is the cost of fibre to your place'. If I got a quote from a tradesman for a job, I'd at least like to see a breakdown of the costs: hardware, labour, ancillaries, etc... Particularly for an amount of that magnitude. Clearly the information was there because it was noted verbally to me after pushing hard for any details at all of what the quote was for that it covered 'Fibre back to the exchange'. Had I accepted that quote, would they have just carried on with the job all the way back to the exchange? It was only after I had that information that I was able to ask for the quote to be checked again pointing out that the Rural Fibre ran past my gate.. The next quote came back at $900 which seemed reasonable [to me] for spanning 180 metres aerially and then 5 metres underground to the dwelling.

 

I also lost several months by asking the guy when he came to do the site inspection about the costs of running fibre to a new house that we have planned at the bottom of the property. Apparently this was taken to mean that we were planning to subdivide our lifestyle block, and the order was sent to some other team responsible for subdivisions... It took several attempts to get the order out of that black whole. So the 'process' is apparently pretty easily put off course.

 

So to those who say 'follow the process', I would point out that there seems to be very little information about the actual process and what to do when the order gets 'diverted'. Perhaps more transparency about the process, the costs, and where you actually are in the process (or out of in my case) wouldn't go amiss. I am happy to concede that things are working better now for those very select few of us who can access Rural Fibre, but seeing threads like this with quotes in the 5 figure range doesn't give me much hope.

 

I would've been more than happy to pay the $900 install BTW. However $9000 for what I believed was running around 180 metres of fibre along some poles (which I had spent several days clearing and chainsawing around to ensure easy access on a flat well gravelled driveway), and hooking it up at each end, seemed to be a little high. I'm pleased I pushed back on that to ensure that at least they were quoting based on the correct information.

 

 

My response to your issue with "RSPs" is that you should have found another RSP more capable and willing to help you with your specific requirement. Your justification for not following the proper process is with a SINGLE company, the BIGGEST company. The telco industry is quite large/complicated and expecting a given tier 1 call centre agent to know everything inside and out is not realistic Hell, if you posted on this forum you would have found help pretty quickly and as you've seen, some RSP accounts just flat out tell you "we know what you're talking about, give us a call/email and we'll help you".

 

Re costs, fair enough, I think it's weird RSPs cannot even get a reasonable breakdown (estimated labour costs, parts etc) but this is life. You being discouraged about quotes in the "5 figure range" is a bit weird though, it's "NGA on Application" for a reason, every place is going to be slightly different and no one ever got hurt by asking right?


30 posts

Geek


  # 1752836 1-Apr-2017 19:11
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I take your point regarding the complexity in the Telco industry. My point was that I went back to the source (Chorus) for advice, they gave me a reference number and said that if I provided this to my RSP and told the RSP to use that reference when contacting Chorus, that they would know what to do. Turned out Chorus did not know how to deal with it.

 

I spent many hours searching on Geekzone and elsewhere for some information on Rural Fibre. The Chorus website was the only source, and I pointed almost all RSP staff to it when I was going through the process. I only knew to even look for it because the guys who laid it in the ground told me that they were laying two tranches of fibre, one for consumer access along our road.

 

I started on this journey in March 2015, the fibre at the gate was laid in November 2014. Maybe the RSP's have now lifted their game on this matter, heck maybe even Spark have. I asked them every time I contacted them to put the information I was providing into their knowledge base so the next poor sucker trying to get Rural Fibre might have it a little easier. I don't know if it's any easier, but if it was I'm sure the guy who started this thread may not have needed to...


 
 
 
 


28126 posts

Uber Geek

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  # 1752876 1-Apr-2017 20:33
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It's not a product Spark were offering, so it's hardly surprising their call centre staff didn't know about it. Had you gone through a provider who did offer the service it would have been significantly less effort on your behalf.

 

 


2541 posts

Uber Geek


  # 1752926 1-Apr-2017 23:06
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So now imintereste since I know for sure that a fibre line passes my boundary en route to Pokeno, and services the schools 900mup the road, and I'm also classified as rural... which RSP's Do offer this and how do I get hold of someone who will actually know if it's possible for me?

30 posts

Geek


  # 1752930 1-Apr-2017 23:12
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The trick is ensuing that you have Rural Fibre running past the gate. If it is a 'backhaul' for a cabinet or a school or whatever, then no luck. Punch your address into Chorus' Rural Fibre webpage to find out. Then, based on the information there approach your RSP (no indication of who actually knows what Rural Fibre is tho')...


30 posts

Geek


  # 1752931 1-Apr-2017 23:17
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Oh, and make sure your RSP gets the order to the right area in Chorus. When I went through it, it didn't seem like many people in Chorus knew what it was either. This is based on my experience with them initially not know what to do with the reference number THEY HAD PROVIDED to me for my RSP. Then sending out a quote for something completely un-necessary (Fibre back to exchange rather than from my gate).


28126 posts

Uber Geek

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  # 1753017 2-Apr-2017 08:38
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dolbyjr:

 

Oh, and make sure your RSP gets the order to the right area in Chorus. When I went through it, it didn't seem like many people in Chorus knew what it was either. This is based on my experience with them initially not know what to do with the reference number THEY HAD PROVIDED to me for my RSP. Then sending out a quote for something completely un-necessary (Fibre back to exchange rather than from my gate).

 

 

You don't necessarily have fibre at your gate. Like urban UFB much of what is put in the ground for the UFB rollout is only ducting. When an urban UFB install is done fibre is blown from the home back to the ABFAT or cabinet.

 

It's possible in your case that fibre was actually blown back to the exchange for your install.

 

 


 
 
 
 


30 posts

Geek


  # 1753167 2-Apr-2017 12:21
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FYI all, here's the link to the Rural Fibre page on Chorus' website.

 

https://www.chorus.co.nz/our-network/rural-broadband/rural-fibre


351 posts

Ultimate Geek


  # 1753485 3-Apr-2017 08:33
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We have a house 500m from a Enable fibre area..  I was wanting to see who much a aerial fibre install would cost.. I checked the cable cost is less than $1k.. and there are telephone poles down road..

 

How do I get a quote from chorus?


1609 posts

Uber Geek


  # 1753534 3-Apr-2017 08:43
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You can call your ISP and ask them to get an NGA on Application price estimate from Chorus.

28126 posts

Uber Geek

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  # 1753548 3-Apr-2017 08:54
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attewell:

 

We have a house 500m from a Enable fibre area..  I was wanting to see who much a aerial fibre install would cost.. I checked the cable cost is less than $1k.. and there are telephone poles down road..

 

How do I get a quote from chorus?

 

 

You can't. You've just said you're not in a Chorus area so you would need to contact your RSP and see if Enable are willing to extend the service to your property. This is completely unrelated to RBI fibre.

 

 

 

 


1609 posts

Uber Geek


  # 1753556 3-Apr-2017 09:18
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@Senza

 

Got an estimate back from Chorus. It's not too bad actually, they say $1980+GST. Will PM you more details. 


351 posts

Ultimate Geek


  # 1753557 3-Apr-2017 09:19
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sbiddle:

 

attewell:

 

We have a house 500m from a Enable fibre area..  I was wanting to see who much a aerial fibre install would cost.. I checked the cable cost is less than $1k.. and there are telephone poles down road..

 

How do I get a quote from chorus?

 

 

You can't. You've just said you're not in a Chorus area so you would need to contact your RSP and see if Enable are willing to extend the service to your property. This is completely unrelated to RBI fibre.

 

 

I am in Chorus area, that is only ADSL.. but I am only 500m from an enable fibre area


28126 posts

Uber Geek

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  # 1753563 3-Apr-2017 09:33
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attewell:

 

sbiddle:

 

attewell:

 

We have a house 500m from a Enable fibre area..  I was wanting to see who much a aerial fibre install would cost.. I checked the cable cost is less than $1k.. and there are telephone poles down road..

 

How do I get a quote from chorus?

 

 

You can't. You've just said you're not in a Chorus area so you would need to contact your RSP and see if Enable are willing to extend the service to your property. This is completely unrelated to RBI fibre.

 

 

I am in Chorus area, that is only ADSL.. but I am only 500m from an enable fibre area

 

 

Do you have Chorus RBI fibre running past your place according to the Chorus RBI map? If not the fact you're in a Chorus copper area means very little - you're in an Enable fibre area so need to contact your RSP or Enable directly and see if Enable would extend fibre to your premise. I have no idea if they offer such a service, but I'm sure for the right amount of $$ they would.

 

 


4 posts

Wannabe Geek


  # 1753576 3-Apr-2017 09:59
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Hey guys,

 

Thought is post this here instead of making a new thread :)

 

Just bought a house out in the country and Its looking like there is no copper broadband access at the address (common I know).

I have noticed a few things at the property that I'm looking for answers for if anyone can help.

There are phone jacks at the house and a telecom box on the outside wall into the ground. Would this not be the basis for getting broadband?

Outside the property on the road there are a couple more things of interest too, pics below.

 

 

 

Telecom cables
https://goo.gl/photos/g4KgZ3TaJ6rY7H7S6

 

Fibre cables
https://goo.gl/photos/bHjsQoFzYN5cP28u7

 

Chorus maps seem to show that broadband stops just shy of the address on the opposite side of the road. 

 

https://broadbandmap.nz/report/address/id/2-.E.3W.1.3.e

 

I'm ok with WiFi broadband but if there is any chance of getting copper/fibre, I'm all for it. Just not sure how to go about this, Or even if this is an option at all.

 

If anyone is in the know, any information would be appreciated.

 

Regards,

 

Richie


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