JoeyNZ:
Got the power cord. Tried hooking up the laptop (Win10) directly. Tried with VLAN ID 0 and 10, PPPoE username/password and skinny/skinny, no luck. Can't get an IP address. Tried GE2 but it is unpowered. Bah. Can't get an IP address from the server.
Try the folllowing
User: user@spark.co.nz
Password: password
GE1. VLAN10.
I do notice there was an issue with the configuration when you did the request.