Neighbour has broadband I cant ?

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#570559 18-Jan-2012 19:33

cyril7: Good point Sam, and as I see (looking at Chorus SAT) it Tokomaru probably ends a few hundred meters up the road from the OP, so possibly he is on Shannon and the neighbour on Tokomaru, hence the issue.

Cyril

Ahh good point. If he can tell us how far he is from Stevensons engineers we will have a better idea. But like I say broadband is pretty good out there so would just get them to try anyway.

InspireNet have gear all over the place so is probably a good option.

rhutton

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Geek

#570687 19-Jan-2012 09:03

The plot just thickens......what do you say about this

Me @ 201 Vodafone customer since May 2011
my neighbour @ 203 Telecom customer
my friend @ 353 Telecom customer

We are ALL ON THE SHANNON EXCHANGE, TOKOMARU is a Toll CALL ...LoL

Just didnt get any staright answers yesterday from vodafone they were just excuses because they didnt know themselves.

The Shannon exchange does not support thousands of people as its just a samll rural town. I have been waiting 6 years for the exchange to be upgraded, and once upgraded it would support broadband to my area.

I was supposidly on a waiting request list with Telecom, and when the upgrade went throu I would be conntacted .........it was upgraded September 2011 & appears only Telecom customers are on Broadband ???

My neighbour at 203 was contacted by Telecom & accepted broadband & my girlfriend up the road at 353 Makerua road (even further away from the exchange) was contacted by Telecom in December....

hmmm no call to me ..............Conspirisy or coinsidence ?? I moved over to Vodafone in May 2011 and have not been contacted, but as a vodafone customer I cant get Broadband.....and Telecom customers can.

Its not about speeds for us we are just internet users & are happy with our fast dial up speeds we currectly get via our mobile braodband. I just want more GB for the same price so the children can use the internet for homework assinments, I am on a budget like most & $50 is my spend limit & wireless broadband is out of our pricerange.

chevrolux

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#570792 19-Jan-2012 13:07

There is absolutely nothing stopping Vodafone using that equipment. If they can get a telecom line they can get a vodafone/telstraclear/slingshot/orcon/bob,jim & freds ISP. Anyone can use it. There is no favoritism.
I don't know they situation in shannon as that isn't our area. But I can say with quite a bit of confidence there won't be a port shortage.

My experience dealing with customers from all the different ISP's tells me that vodafone get things wrong quite a bit. And not just vodafone but slingshot and therefore callplus are pretty bad too.

Maybe sign up with telecom on a no contract plan and then swap to vodafone if you want their cheap pricing?

rhutton

16 posts

Geek

#570823 19-Jan-2012 13:55

I have just given up, Vodafone say it Chorus telling them I'm too far from the exchange when we all know thats not the case, chorus say speak with your service provider 8-(

I am in no-mans-land with no answers

If I swap to telecom I am paying $25 a month more than I am paying now, and thats not within my budget....have left my complaint with vodafone, but I am just one very small voice who cant be heard !

johnr

19282 posts

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#570826 19-Jan-2012 13:58

rhutton: I have?just given up, Vodafone say it Chorus telling them I'm too far from the exchange when we all know thats not the case, chorus say speak with your service provider?8-(

I am in no-mans-land with no answers??

If I swap to telecom I am paying $25 a month more than I am paying now, and thats not within my budget....have left my complaint with vodafone, but I am just one very small voice who cant be heard !

Has someone from Vodafone contacted you today?

rhutton

16 posts

Geek

#570831 19-Jan-2012 14:07

No contact from Vodafonne today.

What can they say, they had no answers yesterday, just kept saying your too far from exchange sorry ?

asked if they could take it further with chorus & get some answers ?? was told NO ??

My head hurts

johnr

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#570833 19-Jan-2012 14:10

rhutton: No contact from Vodafonne today.

What can they say, they had no answers yesterday, just kept saying your too far from exchange sorry ?

asked if they could take it further with chorus & get some answers ?? was told NO ??

My head hurts

I requested a PM from you yesterday and I confirmed I had got that, I am looking into this further for you already with the fixed line team!

We will contact soon when ready

John

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

rhutton

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Geek

#570835 19-Jan-2012 14:18

Thanks John, fingers crossed you can get an answer 8-)

johnr

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#570870 19-Jan-2012 15:31

I can confirm it's Chorus that has made the call not to connect the Broadband up not Vodafone,

If Chorus won't connect it for a Vodafone customer then they won't for any other ISP,

The neighbours must of got the Broadband before they set in rules about line lenght

The same answers were provided to you yesterday by Vodafone

John

rhutton

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Geek

#570899 19-Jan-2012 17:09

Oh I so do have to laugh, Its chorus fault, speak with Chorus & its the ISP !

An independant wholesale company have tested my line (which my neighbour is also on) & have confirmedtheoretically it should be possible, they obtained data through their portal which integrates with chorus.

So when my neighbour was connected with Telecom in October 2011 CHORUS had no rules on distance from exchange, but they have now ?

So not fair, I think maybe the cirteria that vodafone sets for their connections is a lot higher than telecom.

Upset, & giving in !

johnr

19282 posts

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#570905 19-Jan-2012 17:20

Chorus is saying No. Telecom do not own the network as of December 2011 I explained this by PM

It may be possible but performance will be poor so Chorus don't want the complaints about poor speed / line stats maybe

Vodafone would be more than happy to connect you up but its not us saying " No "

John

mxpress

376 posts

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#570916 19-Jan-2012 17:47

PM sent

mxpress

rhutton

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Geek

#570919 19-Jan-2012 17:57

Thank you go to John & his phone call to explain the why's & wherefores of the wonderful BB technology

8-)

It now all makes sence, neighbours were just lucky in getting connected !

Ive waited 6 years for fixedline broadband I suppose I can wait another 6, and if not move to ozzie .... lol

cisconz

cisconz
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#571088 20-Jan-2012 07:37

Every connection by Chorus must met specifications.
If those cannot be met for any reason then they will not install.
For example one of my suppliers can't put in a test vdsl line.
vdsl has a min spec of 5Mbps Upload, they sync at 4.9.
This means Chorus will not install it as they would be breaking their contractual obligations

Hmmmm

cyril7

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#571094 20-Jan-2012 08:09

Hi Donna, as I see it there are two options for you, either one of the WISPs that were mentioned earlier in the thread or purchase a external 900MHz cellular antenna and a suitable 3G router and improve your current Vodafone 3G service, or through the vodafone RBI.

http://www.vodafone.co.nz/broadband/wireless/

Cyril

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