Surface Pro 3 Power Cable Recall

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nathan

5695 posts

Uber Geek
Inactive user

#1478910 26-Jan-2016 11:50

andrewNZ: This appears to only be the AC cord (wall to figure 8 connector) for chargers with a removable AC cable, not the whole charger.

That's both reasonable and disappointing at the same time.

the only faulty part of the AC cord. It has poor strain relief.

It’s a common industry problem. Many OEMS have had similar issue with printers and laptops.

If your DC power adapter has failed, then can be replaced under warranty

nathan

5695 posts

Uber Geek
Inactive user

#1478911 26-Jan-2016 11:52

tripp:

So i tried to call their NZ 0800 number and it has not been setup correctly on their end so now don't really know what to do as their online chat could not help me either.

I have now sent them a message on twitter

if you're stuck I'll happily donate the $3 - $4 to you so you can buy a new AC figure of 8 power cord

Hatch

797 posts

Ultimate Geek

#1478929 26-Jan-2016 12:19

tripp:

So i tried to call their NZ 0800 number and it has not been setup correctly on their end so now don't really know what to do as their online chat could not help me either.

I have now sent them a message on twitter

I can't remember what options I selected but it took me a couple of tries to get through to the operator. It was smooth sailing thereafter.

tripp

3848 posts

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Lifetime subscriber

#1478987 26-Jan-2016 13:26

Hatch:

tripp:

So i tried to call their NZ 0800 number and it has not been setup correctly on their end so now don't really know what to do as their online chat could not help me either.

I have now sent them a message on twitter

I can't remember what options I selected but it took me a couple of tries to get through to the operator. It was smooth sailing thereafter.

The phone number when called says something like "freeforwarding.com has not been setup correctly you call can not be connected" tried from landline and cell

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1479007 26-Jan-2016 13:27

nathan:

tripp:

So i tried to call their NZ 0800 number and it has not been setup correctly on their end so now don't really know what to do as their online chat could not help me either.

I have now sent them a message on twitter

if you're stuck I'll happily donate the $3 - $4 to you so you can buy a new AC figure of 8 power cord

So is it just a standard AC figure 8 cord?

So i can just buy this?

http://www.pbtech.co.nz/index.php?z=p&p=CABDNX9053&name=Dynamix-0.3M-Figure-8-Power-Cord---2-pin-plug-to-f

andrewNZ

2487 posts

Uber Geek
Inactive user

#1479192 26-Jan-2016 17:26

tripp:
nathan:

tripp:

So i tried to call their NZ 0800 number and it has not been setup correctly on their end so now don't really know what to do as their online chat could not help me either.

I have now sent them a message on twitter

if you're stuck I'll happily donate the $3 - $4 to you so you can buy a new AC figure of 8 power cord

So is it just a standard AC figure 8 cord?

So i can just buy this?

http://www.pbtech.co.nz/index.php?z=p&p=CABDNX9053&name=Dynamix-0.3M-Figure-8-Power-Cord---2-pin-plug-to-f