OK, so on the face of it, you have a working fibre connection but it's not in a suitable place in the building currently.
Have you been able to find out what cabling runs from the network room to your apartment? Even some photos would be useful.
Having someone which knows the hotel ISP checking the wiring of the apartment and having a look at a proper fibre installation. (Costing up to $150 which is what I was told)
Guess i'l have to wait and see if i'm going to be taken advantage of. Not sure about the wiring, will have to see when he comes.