Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
pomiejon

14 posts

Geek


  #2543397 18-Aug-2020 08:54
Send private message

Hi michaelmurfy, I was reaching the same conclusion myself, however the existing router has been working fine for several months (the router was brand new at that time).  The issue started about a week ago and despite performing a factory reset on the router the problem persists.  2degrees are wanting $190 including shipping for a Fritzbox (the one they shipped me I returned to them but they don't have a record of me returning it). 

 

If I resort to a new router I'm tempted to just change providers and get a free one. :-(

 

But it's frustrating that it needs to come to that.  I'm convinced the issue is fixable, I just need to understand which setting(s) could be causing the issue.

 

 

 

 


Affiliate link
 
 
 

Affiliate link: Free kids accounts - trade shares and funds (NZ, US) with Sharesies.
trig42
5374 posts

Uber Geek

ID Verified
Subscriber

  #2543402 18-Aug-2020 08:59
Send private message

Do you have to have IPTV enabled?

 

 


pomiejon

14 posts

Geek


  #2543404 18-Aug-2020 09:02
Send private message

Hi trig42, yes I do.  Custom mode set.  10, 11, 12 for Internet, IP-Phone and IPTV VLAN ID's respectively.




OmniouS
377 posts

Ultimate Geek

Trusted
Lifetime subscriber

  #2543424 18-Aug-2020 09:40
Send private message

Is there any security filtering/proxy functionality on the TPLink that you could try disabling temporarily?

Are your network devices forwarding DNS queries to the TPLink? Either way, try changing DNS servers on one of the devices. Try 1.1.1.1, and one of the 2degrees servers shown in screenshot (test separately)


pomiejon

14 posts

Geek


  #2543790 18-Aug-2020 15:40
Send private message

Hi OmniouS, there are no port forwarding or security settings that I can see.  The DNS IP addresses are currently set to Auto (from ISP).  Setting them to the values automatically set makes no difference to behaviour either.


pomiejon

14 posts

Geek


  #2543829 18-Aug-2020 16:57
Send private message

ISSUE RESOLVED.

 

The first two 2egrees agents I spoke with were pretty dismissive as I wasn't using a Fritzbox.  I called again for a last ditch effort today and spoke with someone who diagnosed and resolved it.  2degrees still had me provisioned for a static IP address (which I cancelled some 2 years ago).  Despite configuring the modem to use dynamic IP 2d were still issuing me with the static IP.  They've obviously made some technical changes recently as it seems that was the cause of the issue.  As soon as the agent removed the static IP, I was issued a new one dynamically and the new IP address worked 100% fine.

 

So no modem issue at all.

 

Lesson: Talk to several agents until you get one curious and persistent enough to look more deeply into the issue.

 

Thanks all for your input.  Much appreciated.


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Belkin Screenforce Tempered Glass Screen Protector and Bumper - Apple Watch
Posted 15-Aug-2022 17:20


Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup