WHATS HAPPENING TO SLINGSHOT!!!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › WHATS HAPPENING TO SLINGSHOT!!!

1 | 2 | 3 | 4

118 posts

Master Geek

#74652 14-Jun-2007 12:18

So does Xtra.

Because most are sleeping in their nice warm beds >_<

hellonearthisman

1819 posts

Uber Geek

Trusted

#74726 14-Jun-2007 20:55

I thought it would be more random if it was user demand, as it's 2am exactly.

It's like some kind of speed limiting cap is being reset for the day.

I have also think the slowdowns are ports falling over. Cause msn messenger says it cant reach the ports it needs and also explains that random ports (like p2p torrents use) are unaffected by the loss of ports for http type communications.

Shelbflaco

16 posts

Geek

#75765 24-Jun-2007 14:15

SLINGSHOT>>>>>>>>HAHAHAHAHAHA............I dont know how many times i have told people to change from this terrible I.S.P. Get rid of the immediately. Orcon are excellent.

Hypernova

50 posts

Geek

#75770 24-Jun-2007 14:39

They are far too expensive for heavy downloaders. I was with then until last may when they decided to double the price per GB.

gardner

13 posts

Geek

Lifetime subscriber

#75864 25-Jun-2007 13:13

My connection seriously took a dive about 5 days ago. I used to get 200KB/s downloads and now they are 20KB/s. Below are results of my pings to the first hop outside my local net. 192.168.1.1 is a linksys WRT54G and 10.1.1.1 is a dlink DSL 504t.

boulder:~ gardner$ traceroute slingshot.co.nz
traceroute to slingshot.co.nz (202.180.68.145), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 12.204 ms 1.266 ms 1.073 ms
2 10.1.1.1 (10.1.1.1) 1.892 ms 2.066 ms 9.470 ms
3 p28.cpiak1-l6.tranzpeer.net (202.180.81.28) 80.777 ms 78.025 ms 77.796 ms
4 202-180-83-133.tangent-cust.commverge.net.nz (202.180.83.133) 76.704 ms 84.148 ms 75.544 ms
5 ad2.akl.tranzpeer.net (202.180.66.162) 79.521 ms 84.330 ms 83.276 ms
boulder:~ gardner$ ping -q -c 100 202.180.81.28
PING 202.180.81.28 (202.180.81.28): 56 data bytes

--- 202.180.81.28 ping statistics ---
100 packets transmitted, 82 packets received, 18% packet loss
round-trip min/avg/max/stddev = 73.176/81.837/170.625/13.113 ms
boulder:~ gardner$

It's difficult to get in touch with anyone on the phone and it took over 3 weeks for slingshot to reply to my last email.

g

gardner

13 posts

Geek

Lifetime subscriber

#75874 25-Jun-2007 13:54

I just found this: http://www.thanhniennews.com/society/?catid=3&newsid=29347

Which may explain some of the issues here. I've seen traceroutes that go from nz to au to jp to us through Asia Pacific.

From the article:

"Police arrested two more people Saturday for stealing undersea fiber-optic cables off the southern coast of Vietnam, including the group’s suspected leader. Ten have been apprehended in the case so far."

unique

2 posts

Wannabe Geek

#76671 2-Jul-2007 22:20

My line just dropped them reconected and I'm getting my normal speeds again.
I don't know if this is a one off or it's normal again.
But if yours has done the same please tell me so I have some idea as to if it's just gonna be like this for another couple of hours or if it has gone back to how it was.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

T_1_M

21 posts

Geek

#79352 23-Jul-2007 23:07

Ok I guess I should update my situation s others can learn.
Although my slingshot did slightly improve I decided to leave after sending 3 emails and leaving messages and getting no responses and no refund. So i took my +100 toll spend and $50 internet spend a month to a new service provider.

I did have someone very helpful serve me when i disconnected (too bad right).

I have moved to Xnet and am on their fastest plan.
Im must say the difference is EMMENSE! i download japanese language lessons from overseas and do video converencing. Even at peak time I get GREAT bandwidth - i have had absolutely no problem.

Even though slingshots tolls are VERY slightly cheaper i switched to Xnet because they have been so helpful. I leave a message on their answer phone and tell them what time i will be in the next day and they ring me at that time. Now that is service.

Cant fault them at all.

Speed has increased hugely. Would thoroughly recommend them.

Dont put up with bad quality service and rudeness - thats the power of the consumer today.
Vote with your wallet.

Niel

3267 posts

Uber Geek

Trusted

#79373 24-Jul-2007 08:03

Fully agree, XNet is great (as long as you do not bit torrent copyright protected stuff which you should not anyway). I can also strongly recommend their VFX VoBB service. Quality is between mobile and landline calls, but a fraction of the cost. I'm phoning South Africa at 10c per minute with almost no delay, the closest other service to SA is Telecom's un-advertised 0161 (actually removed from phone book!) which has a lot of delay, often not properly connected, low quality, and 16c + GST per minute. Go VFX, you will safe heaps with all your toll calls.

You can never have enough Volvos!

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#79383 24-Jul-2007 08:54

I just found this: http://www.thanhniennews.com/society/?catid=3&newsid=29347

Which may explain some of the issues here. I've seen traceroutes that go from nz to au to jp to us through Asia Pacific.

Further from that link:

Eleven kilometers of the TVH (Thailand-Vietnam-Hong Kong) line and 32 km of the APCN (Asia Pacific Cable Network), linking nine Asian countries, have been stolen.

Bit of a worry.

Cyril

dinther

5 posts

Wannabe Geek

#81277 6-Aug-2007 12:40

Hey what do you expect! Slingshot has improved their customer service which means the same as with everyone else. They make it harder to communicate with them. In the mean time you are told by a super irritating jolly woman to go and see their web-site while you wait. After hearing that 10 times I caved in and did what they wanted.... I hung up.

Here's the trick!

Slingshot clearly wants it's English speaking customer to go away because they simply don't talk to you but Korean or Chinese people are given a different number to call 0800 896966 . When you call this number you are given a choice between Korean and Mandarin. I chose Korean after which I heard the same telephone menu but in Korean this time. Anyway I remembered to press 3 to get to the operator and almost immediately I was greeted by a real human being in Korean. Just ask if he speaks English (Which my service rep did flawlessly) and I got my problem sorted.

It is a bit like at the tellers. Most banks have a special Asian rep where you can get service immediately while you native New Zealanders may join the long queue for English speaking tellers. This is all so screwed up. Just insist you get the same level of service as our Asian population.

Anyway...call 0800 896966 if you want service from Slingshot.

raytaylor

4014 posts

Uber Geek

Trusted

#84980 3-Sep-2007 00:57

Hypernova: They are far too expensive for heavy downloaders. I was with then until last may when they decided to double the price per GB.

Slingshot are one of the cheapest - thats why I stay with them. I run www.netchoice.co.nz which sorts ISP pricing. You will find for the heavier plans, slingshot is always near the top. 50gb+
I havent updated it for a couple of months because I am waiting for the LLU to come in so I can re-organise the whole thing as phonelines and video on demmand will be coming into the equasion.

The reason they doubled their cap prices is because of a christmas special where through december last year, they halved the topup block prices, but I guess forgot to put them back up.

I have the Slingshot FS/FS plan with included 6gb, and a 50gb topup for $89.95

Heres a price comparison that I am checking as I write
On orcon, the closest is FS/FS 60gb at $119.95 (slingshot FS/FS 6gb+10gb+50gb = $99.95)    Difference $20
On Xtra, the closest is FS/FS 50gb at $149.95 (Slingshot FS/FS 6gb+50gb = $89.95)    Difference $60
On Xnet, the closest is FS/FS 56gb at $107.29 (Slingshot FS/FS 6gb+50gb = $89.95)   Difference $17.30
On Ihug, the closest is FS/FS 60gb at $140 (slingshot FS/FS 6gb+10gb+50gb = $99.95) Difference $40

To be honest, the price is the only reason that I am with Slingshot.
The customer service is crap. I am damn sure that they are using a VOIP PBX system because it sounds like the call is being tunneled through 3 voip lines before it gets to the customer rep, and if so, it wouldnt be hard to implement a 'finish-the-queue' system. Im sure even the Asterisk system would be able to do it.

I have posted many of my rants about the recent outages they had when they moved everyone to transparent proxies - the only reason I can think of is they are caching stuff to cut their upstream bandwidth bill.

Speed test 1am monday morning - Auckland 4,374kbps / 566kbps
I am seeding a couple of torrents so the up speed is a little low. The download speed has increased since when i first signed up with them, when I used to only get about 1.5-1.8Mb, although I dont know if this is Telecom improving the backhaul in napier or slingshot themselves.

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here

Hypernova

50 posts

Geek

#85011 3-Sep-2007 09:11

raytaylor:
I have posted many of my rants about the recent outages they had when they moved everyone to transparent proxies - the only reason I can think of is they are caching stuff to cut their upstream bandwidth bill.

Transparent proxies have not been enforced for a long time now. I still use them when I want to download 5 files at once from rapidshare and to bypass network problems. Those 4 handy proxies are the main reason I stay with them along with price.

Slingshot has just started offering deinterleving (do it on website, set it on 4PM last Sat and it's off by mid night! -40ms to UoA) which makes it one less reason to go for xnet.

hellonearthisman

1819 posts

Uber Geek

Trusted

#85065 3-Sep-2007 12:11

Hypernova:
Transparent proxies have not been enforced for a long time now. I still use them when I want to download 5 files at once from rapidshare and to bypass network problems. Those 4 handy proxies are the main reason I stay with them along with price.

Slingshot has just started offering deinterleving (do it on website, set it on 4PM last Sat and it's off by mid night! -40ms to UoA) which makes it one less reason to go for xnet.

Hi Hypernova, How would I address the proxy to see what is where? What would I use?

It costs Slingshot nothing for the extra downloads but would still charge you international data rates.
But for Slingshot to publicly host such information for leeching becomes a legal problem/issue,
something about being aware of the content it is hosting... *bull*

Nice about the de-interleving, I can't get it as it's only for there Max/... plan customers.

Hypernova

50 posts

Geek

#85076 3-Sep-2007 13:12

hellonearthisman:
Hypernova:
Transparent proxies have not been enforced for a long time now. I still use them when I want to download 5 files at once from rapidshare and to bypass network problems. Those 4 handy proxies are the main reason I stay with them along with price.

Slingshot has just started offering deinterleving (do it on website, set it on 4PM last Sat and it's off by mid night! -40ms to UoA) which makes it one less reason to go for xnet.

Hi Hypernova, How would I address the proxy to see what is where? What would I use?

It costs Slingshot nothing for the extra downloads but would still charge you international data rates.
But for Slingshot to publicly host such information for leeching becomes a legal problem/issue,
something about being aware of the content it is hosting... *bull*

Nice about the de-interleving, I can't get it as it's only for there Max/... plan customers.

Don't quite understand the middle part there, are you referring to the proxies?

1 | 2 | 3 | 4