Sounddude:

 

Should be sorted now

 

 

 

Can you try again?

 

Sounddude, You're a magician !!!

It was worth going to geek zone straight away, rather than trying going through official tech support.

run speedtest to Telstra server in Sydney: 43/88/38 (ping/down/up)

One more thing please, how can I get a better ping?

I'm prepared to pay extra for UFB, if necessary.