My SLINGSHOT fibre gigantic speed is slow why?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › My SLINGSHOT fibre gigantic speed is slow why?

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#2486288 19-May-2020 12:55

its my sons gaming laptop just using it to test speeds asus TUF fx504 gaming laptop

now i have a CAT5e running to fibre, but CAT5 running to laptop and results on speed much diff to my phone

i might have to go buy a new cable CAT 6

PHONE

michaelmurfy

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#2486295 19-May-2020 13:01

@Lostgamernz No, it is not the cable. It has been discussed time, and time again that Windows 10 is just rubbish with faster speeds. Speedtest is also rubbish and doesn't reflect the actual speed of your connection. Cat5e is totally fine for Gigabit.

Use this: https://www.speedguide.net/downloads.php - ensure the program is run with admin rights (right-click on the *.exe and run as administrator). Drag the slider all the way to the end (100Mbit+), Select "Optimal Settings" just above the Apply button and then apply / reboot.

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hio77

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#2486296 19-May-2020 13:01

that white cable with yellow ends looks like the old 2 pair CAT5 cables that went out with some modems.

if you were using that, that would explain exactly your 100mbit issue before.

your now getting proper gbit speeds, from here i'd recommend downloading the Speedtest client

https://www.speedtest.net/apps/windows

also as others have mentioned, try fast.com.

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Talkiet

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#2486303 19-May-2020 13:10

michaelmurfy:

@Lostgamernz No, it is not the cable. It has been discussed time, and time again that Windows 10 is just rubbish with faster speeds. Speedtest is also rubbish and doesn't reflect the actual speed of your connection. Cat5e is totally fine for Gigabit.

Use this: https://www.speedguide.net/downloads.php - ensure the program is run with admin rights (right-click on the *.exe and run as administrator). Drag the slider all the way to the end (100Mbit+), Select "Optimal Settings" just above the Apply button and then apply / reboot.

Windows 10 rubbish with faster speeds? I'm calling shenanigans on that. I can always get 930+/450+ (530+ on Enable) on my gig fibre using Windows 10. Default TCP settings.

For a windows user the best thing is to use the Ookla windows app - https://www.microsoft.com/en-nz/p/speedtest-by-ookla/9nblggh4z1jc?

I'd never recommend a normal user screw around with their TCP settings. If you seriously think Microsoft don't know way way better than you or those optimiser authors about windows TCP performance then I have a bridge to sell you :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Gordy7

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#2486306 19-May-2020 13:15

You have better performance to Stuff Fibre Auckland.

You have a laptop which shows 1Gbps network status and have a router capable of 1Gbps.

Your phone shows good performance but your laptop is slower.

The only suggestion I have left is to use the Windows Speedtest app by Ookla from the Microsoft store.

Maybe your Chrome Browser is limiting your laptop speed test results.

I wouldn't worry about upgrading your cables from 5e to 6.

Gordy

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djtOtago

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#2486352 19-May-2020 14:21

I'm on Slingshot, as others have said use the Ookla speed test app, and choose different servers to test against, not just the one the app chooses for you.
See my last 3 tests done around 1:50 pm today. This was on a Win 10 3rd gen i5 Machine via a Fritz box 7490

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#2486362 19-May-2020 14:41

Talkiet:

gnfb:

Could i trouble one of you to comment on my speed ? is that right ?

You've given zero context for what sort of access connection you have, your PC type/specs, and whether you are running off Wifi etc, so no, not until you add reasonable context.

Cheers - N

Ok Now I know what to provide thanx

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michaelmurfy

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#2486366 19-May-2020 14:47

@Talkiet You're incorrect this round.

And no, we're not talking about some snakeoil type treatment here either. My PC, which is a 8 core (16 thread) Intel Xeon always struggles to do anything above 300Mbit using the default Windows 10 scheduler settings, works totally fine under Linux but with most major Windows updates the speeds within Windows 10 drop back again (worst I've seen is 150Mbit throughput over the network). This is a problem with my particular configuration and not related to the router, switch, ISP or any other configuration. This problem has been going on for about 3 years and still exists after a full reinstall. Also doesn't matter what Ethernet adapter driver I use or Ethernet card.

Not just me either - I've had others with the exact same issue and TCP Optimizer provided a temporary at best fix for some Intel based systems including quite a number of people on these forums.

So while your particular configuration is totally fine - I know of many Intel based configurations running Windows 10 which are simply terrible at the default Windows 10 TCP scheduler settings hence my recommendation. Guess you have a bridge to sell me...

thinkingtrex8848

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#2486419 19-May-2020 15:17

Win10 app -

Same Win10 machine, same server but on Google Chrome - shocking

Talkiet

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#2486421 19-May-2020 15:20

michaelmurfy:

@Talkiet You're incorrect this round.

And no, we're not talking about some snakeoil type treatment here either. My PC, which is a 8 core (16 thread) Intel Xeon always struggles to do anything above 300Mbit using the default Windows 10 scheduler settings, works totally fine under Linux but with most major Windows updates the speeds within Windows 10 drop back again (worst I've seen is 150Mbit throughput over the network). This is a problem with my particular configuration and not related to the router, switch, ISP or any other configuration. This problem has been going on for about 3 years and still exists after a full reinstall. Also doesn't matter what Ethernet adapter driver I use or Ethernet card.

Not just me either - I've had others with the exact same issue and TCP Optimizer provided a temporary at best fix for some Intel based systems including quite a number of people on these forums.

So while your particular configuration is totally fine - I know of many Intel based configurations running Windows 10 which are simply terrible at the default Windows 10 TCP scheduler settings hence my recommendation. Guess you have a bridge to sell me...

I know you won't, but you are going to have to trust me that the vast majority of Windows 10 users don't have these issues. The overwhelmingly vast majority. So many that even at the highest level of escalation of FibreMax performance in a large NZ ISP, modifying the TCP settings has (to my knowledge) never been needed to resolve a customer issue.

Again, Occams Razor, do you think that Windows 10, the most popular desktop OS in the world, with the best driver support, that is updated regularly (despite individuals best efforts to stop it) - do you think that Microsoft have their TCP settings wrong? And that they have never thought to fix them?

It would be interesting though if you had a snapshot of the setting(s) on your particular system that were wrong before running TCP optimiser (and the parameter values after) - I'd like to compare to a couple of standard machines here and see if they match.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

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#2487240 20-May-2020 15:43

@Lostgamernz:

fritzbox 7490 modem

And you've update the section where you specify the ISP speed?

Mar1

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#2522518 13-Jul-2020 23:27

Did you ever get your speed sorted/ I have a similar dilemma.

Are there any OS X and iOS people here with poor speeds on Gigantic?

We recently upgraded from Fibre 100/20 to Gigantic and our speeds only improved marginally. We have ASUS DSL-AC68U router and all was well with the lower fibre plan, but not so with Gigantic.

We are on wifi with all devices and were told we'd need cabled connection to enjoy the 900/450 speeds, so we got CAT6 wall ports installed with CAT6 extension cables. We've also tried connecting straight to the modem port, but this makes no difference – the results are poor. DL is never over 300, sometimes it's even as slow as 100. Most of the time we get 230–270 down and 180–230 up (yes, tried several servers), pretty poor for a 900/450 plan. Ping is mostly 2 and Jitter 1. On some days wifi is faster than cabled, go figure.

I've got 15” MacBook Pro 2019 and iPhone 8, my partner has a good spec gaming PC and his speeds were the same as mine, so I don't think devices are the issue. I've tried Ookla's speedtest.net, fast.com, Slingshot's linetest.nz and the one on Chorus website. The results are never over 300 DL and 230 UL. I just took my first ever speed test on iPhone 8 and I am shocked, it's only 38 DL and 70 UL on Vocus Auckland (2.4 GHz) and 102 DL & 94 UL (5 GHz). I have no comparison point though as didn't ever test it on the lower plan.

Slingshot cannot find anything wrong with my MacBook Pro settings, so before getting Chorus involved I was going to try changing from IPv4 to IPv6 in the hopes of it making a difference. I don't to buy a new router. I guess I could always request the router that was supposed to come with the Gigantic plan (which we cancelled since ASUS has worked well).

To change to IPv6, ASUS instructions say "Select the “Connection type” according to your ISP" and makes me choose between Native, Static IPv6, Passthrough, FLETS IPv6 service, Tunnel 6to4, Tunnel 6in4 and Tunnel 6rd. Do you know which I should be using for Slingshot? I can only find DNS server addresses on their web page.

Then the instruction says: "Please use the information from your ISP to fill in “IPv6 Prefix”, “Prefix Length” and “IPv6 Gateway” under the “IPv6 LAN Setting” section." Again, Slingshot doesn't have any of this type of info on their website.

The Ethernet to USB C adapter I am using is a Gigabit adapter. We have brand new Cat6 connections and brand new cables out of a package. Chorus site doesn't have anything that I haven't already tried. We have both 5 and 2.4 GHz bands.

So many moving bits to troubleshooting things, if you have any ideas or those Slingshot settings for IPv6, I warmly welcome them. Thank you!

hio77

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#2522527 14-Jul-2020 07:01

The DSL-AC68U is underpowered for full gbit.

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tanivula

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#2522528 14-Jul-2020 07:08

Mar1:
We have ASUS DSL-AC68U router and all was well with the lower fibre plan, but not so with Gigantic.

I'm pretty sure this is the bottleneck for you. Please talk to Slingshot and get one of their routers and try.

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#2522529 14-Jul-2020 07:14

Mar1:

We have ASUS DSL-AC68U router and all was well with the lower fibre plan, but not so with Gigantic.

You need a better router that is capable of routing Gigabit.

There are a significant number of threads on here about that very same router if you search for them. The RT-AC68U can get close to Gigabit if it has new firmware with CTF enabled, but I'm pretty sure the DSL version doesn't have this capability. It's just a low spec device sold for a high price point.

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