I'm amazed hope to see no packet loss the oncoming days. will report if I notice any

Noticing tiny packet loss every few seconds unlike yesterday it's obviously not as noticeable but the ping is also going jittery

Hi,

I have the same issue with packet loss. Located in Glen Eden Auckland. No1 son is crying foul while playing fortnite. Have to say that since the migration from myrepublic to 2dgrees - service has degraded.

Christchurch here. Ping is terrible tonight, basically unplayable in maps. Been like this for the last couple of nights, getting frustrating, had issues with ping to POE Australian servers on and off with 2D for years now.

I suspect that FortitudeNZ's issue is related to a different issue. We currently have an outage one of our 100Gig backhaul links between Australia and NZ since 7.55pm 12th April. Our support teams are working with the vendor to restore it asap. No ETR at this stage.

Cxf:

 

I suspect that FortitudeNZ's issue is related to a different issue. We currently have an outage one of our 100Gig backhaul links between Australia and NZ since 7.55pm 12th April. Our support teams are working with the vendor to restore it asap. No ETR at this stage.

 

Thanks for the update Cxf, I assume that would explain why I have been having issues with twitch buffering as well

I'm also getting constant packet loss on Fortnite (Hamilton, Ethernet Cable, Fibre 900/400 2degrees).

Still getting it here on Rocket League to OCE servers.

We're back to full capacity between NZ-AU from 12.06pm today. See how the latency /loss is to AUS servers over the week. It would be good to confirm if there's an improvement or some other underlying issue.

back to unplayable in AU games for me

45ms bursting to 400ms, pretty much unplayable.

same if i pick a test, same spikes seen.

Raised a help case with BigPipe but pretty clear I was getting a robot or an intern as the responses to my detail of the problem including this forum post and online test resdults were 'Im sorry have you tried doing an online test?', not that I expected anything other than that.

It would be worth raising these issues over in the Spark/skinny/bigpipe forum as there's not much I can do to support you here.

You could check out a program called Pingplotter (there's a free ver you can use), it's a handy tool that you can use to try identify where the latency / packet loss is being introduced between your client and server and at which particular hop in the path.

You could even try find the game server IP in Resource Monitor>Network>TCP Connections and see if you can replicate the 400MS spikes in Pingplotter (assuming the server responds to ping)

The majority of connections over the internet are asymmetric, so if the issue is with the return path (server->client) then the issue might not be represented clearly on the test results.

Most of the time you will be looking for the amount of packet loss seen at the final hop in the trace. Some hosts along the path will block icmp and show 50-100% loss and can typically be ignored. However, if every incremental hop after it shows the same results then that could be where the issue is starting.

Sharing some screenshots in the Spark forum of where you see the packet loss / high RTT could help resolve your issue.

@Cxf Ping has gotten worse again during peak hours tonight. noticeably worse than during the day, 10-15ms higher on average with spikes. Also appears to be more hops tonight than there was last week? 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                     192.168.1.1 -    1 |  301 |  300 |    0 |    0 |    1 |    0 |
|          v3.cpchn-hn-bng1.tranzpeer.net -    0 |  305 |  305 |    3 |    8 |   13 |    8 |
|                               192.168.255.250 -    0 |  305 |  305 |    3 |   15 |   38 |   14 |
|                               192.168.255.251 -    0 |  305 |  305 |    2 |   14 |   24 |   13 |
|                    default-rdns.vocus.co.nz -    0 |  305 |  305 |    4 |   15 |   38 |   14 |
|                         4610.syd.equinix.com -    0 |  305 |  305 |   40 |   53 |   94 |   51 |
|                       36351.syd.equinix.com -    0 |  305 |  305 |   42 |   55 |   76 |   51 |
|                      No response from host -  100 |   62 |    0 |    0 |    0 |    0 |    0 |
|    83.10.35a9.ip4.static.sl-reverse.com -    0 |  305 |  305 |   41 |   53 |   77 |   52 |
|    81.76.5a87.ip4.static.sl-reverse.com -    0 |  305 |  305 |   42 |   55 |   75 |   52 |
|    a5.76.5a87.ip4.static.sl-reverse.com -    0 |  305 |  305 |   41 |   53 |   69 |   53 |
|    ac.60.5a87.ip4.static.sl-reverse.com -    0 |  305 |  305 |   41 |   52 |   61 |   52 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I took a look last night around 10.15pm but that was after peak traffic unfortunately and couldn't see any issues at a glance. I'll do some more testing over the weekend and see if I can find anything.

@FortitudeNZ I would be keen to know if it's just the latency increase that's a concern or if you're also seeing packet loss? Are you still seeing twitch buffer during peak hours? And how's the PoE ingame experience been since 15th when we restored our AU-NZ links back to full capacity?

@Cxf its just a latency issue from what I can tell, as the graphs below show, first one was from about 4pm, steady 40ish ms, second one is just after 8pm, inconsistent 55+ms. No buffering from any streaming services since the 15th as far as I have noticed.

I only notice the ping issue in Path of Exile because its so latency sensitive. 

I have also been having issues during peak hours on Oldschool Runescape. 

Off peak is fine, small ping spikes of 5 or so ms. 

During peak hours my average ping goes from 27ms to 40-60ms and can get quick spikes of over 100.