I'm not trying to flame here, but I don't think it's realistic for an end user to identify the cause of network problems that are outside their own network. The average end user doesn't have the tools or expertise to identify where the congestion is occurring, and why should they have to? If they can prove that it's not their own customer premises equipment or line, then anything beyond that point is the ISP's responsibility (assuming its not just a specific remote site that is slow but all international traffic in general).
If the congestion is at the local exchange, backhaul or international gateway/carrier its not the end users responsibility. The ISP may not have direct control of those things either but it's their responsibility to maintain the expected quality of service.
As you said, it could be congestion at the remote server, or having a slow PC that are issues. Usually people will report that the connection is fine at night time, e.g. 4am, and that it's not just specific sites but all international traffic is slow and unreliable. e.g. pages failing to load, speedtest to anywhere outside NZ being slow.
It would take measurements from multiple points inside/outside each network to truely identify where the congestion is, which is obviously not something an every day user can do. I hardly know where to begin and I'm savvy compared to most users. Certainly the more information a user can provide the better, but the info most people can provide would be of limited use to an ISP.
Fair call; although in the past when I have made contact about similar issues, I have been provided with enough information to provide them with what they need to locate the issue.
I imagine before asking for more information, they would investigate as much as they possibly could, and have been unable to replicate the issue - hence the request for more specific information (remembering that they will also be using deductive reasoning, there failure to replicate the fault would have enforced there understanding that the fault is not a problem effecting all)...
It would be idiotic for them to take the time attempting to teach someone how to diagnose whats wrong, when they could simply replicate the fault and resolve it without involving the [presumibly sometime difficult] end-user. Right?
BTW; I found a link from my last email with them, it's there diagnostic tool for such issues: http://www.orcon.net.nz/downloads/bbdiag/orcondiagnostics.exe
That link came from there (what appears to be) template email - do they not send this out anymore?
I've used the Orcon diagnostics proggy befor it's ok but some of the tasks it's supposed to do no longer work like when it tries to D/L an Linux distro it doesn't work as the links they use are now wrong and it needs updating.....
neotrace is a good program to use and it always seems to point the finger at asianet.com as the slowdown 50/60ms ping going in and 200+ going out
had abysmal speeds with SLingshot so moved to Orcon. Had phenomenal speeds on Orcon until a few days ago. Now it's the same or worse crap speeds I had on Slingshot. This is a file at my hosting company they hosted so I could test download speed USA-Chicago to NZ:
use orcon on a mates connection and we are EUBA and still runs slow on peak times.
Could be due to prioritizing international bandwidth? esp if they need to buy more on.
They have a customer resolutions line? I used it when I was gonna cancel and they convinced me to stay with a credit on my account and one of the guys there said it could have been a issue with bandwidth as it happens every few months before they buy data in.
Feel free to give them a call.. the original orcon number is 0800 13 14 15 - resolutions team is 0800 13 17 17.
*snip* ... one of the guys there said it could have been a issue with bandwidth as it happens every few months before they buy data in ... *snip*
Is this admission to what people have suspected for an age, yet have been told they were incorrect and only making assumptions? I'm curious, and at the same time amused
Well I've had enough and on the 22nd of this month will be saying good bye to Orcon and hello to telecom the contract will be 40GB fs/fs per month plus LL and it still cost me less than what I have now
Athlonite: Well I've had enough and on the 22nd of this month will be saying good bye to Orcon and hello to telecom the contract will be 40GB fs/fs per month plus LL and it still cost me less than what I have now?
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