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138 posts

Master Geek

#615588 26-Apr-2012 18:11

Gday,

ever since my data-capped NDSL has been downgraded from unlimited offpeak data, i have been struggling to keep within the measly 30gb limit.

so i've decided to accept defeat and would like to start paying an extra $10 tribute to regain my internet freedom ... with the naked unlimited plan.

unfortunately it is impossible to upgrade online in my account (no option appears to me when i go into the my acct>chg my brdbd plan section).

and the phones are busy as ever...

cheers

kavinesh2

2 posts

Wannabe Geek

#616163 27-Apr-2012 17:18

Hi Slingshot,

Seeing as many people have had 10+mbits/sec with their slingshot connection, I am wondering why my connection is stuck at 2.85mbits/sec.

My modem (D-Link DSL-504G ....yes, its very old) shows this:

According to the maps from chorus, I'm very close to the cabinet (POP/DH). I am unsure to whether or not if I am connected to the ULL (cabinet) or the exchange.

I'm currently on your "Broadband 50" plan and I am apparently in your "better" network.

Any more help on this would be greatly appreciated.

Eskem0

13 posts

Geek

#616253 27-Apr-2012 20:15

kavinesh2: Hi Slingshot,

Seeing as many people have had 10+mbits/sec with their slingshot connection, I am wondering why my connection is stuck at 2.85mbits/sec.

My modem (D-Link DSL-504G ....yes, its very old) shows this:

According to the maps from chorus, I'm very close to the cabinet (POP/DH). I am unsure to whether or not if I am connected to the ULL (cabinet) or the exchange.

I'm currently on your "Broadband 50" plan and I am apparently in your "better" network.

Any more help on this would be greatly appreciated.

Hi kavinesh2

Your modem is only ADSL 1, this could be an issue... you can tell because of the Modulation type "G.dmt"

Also your line Attenuation is alittle high...

If you say your close to the cabinet, you could still be working off the copper cable back to the exchange and not the cabinet (which would be fiber back to the exchange ) -

Could ask which one ? They would have to switch you over to the cabinet which would be Telecom wholesale. - correct me if I'm wrong

Have you always had this kind of speed ? or is it only recently.. Internal wiring plays a huge part as well ( including ADLS filters). Installing an ADSL splitter could improve the connection.

dontpanic42

1574 posts

Uber Geek

#616266 27-Apr-2012 20:33

As above, I highly recommend that you install a master filter/splitter if you don't already have one. This will rule out any potential house wiring issues, after which, you can continue to diagnose the problem with Slingshot if it still exists.

Also, if/when you do install a master filter, try and put in a new run of Cat5e cable to the ADSL jack point. Try not to use the old phone cable if possible, at least for the DSL jack anyway.

kavinesh2

2 posts

Wannabe Geek

#616277 27-Apr-2012 20:59

Hi Eskem0/dontpanic42

I know my modem is ADSL1 only, but I think it should be more than capable to achieve higher than 2.85mbits/sec (according to wikipedia, G.dmt has a theoretical downstream rate of 12mbits/sec).

I have always had this kind of speed but when I notice many others have been getting much higher speeds I am now kind of worried.

According to Chorus's map, the zone in which the cabinet covers is close to my house. I am having suspicions that I am still connected to the exchange rather the cabinet because according to the post on stevezone, if I were connected to the cabinet i would be getting 10,000>mbits/sec on my data rate on the modem.

In regards to the master filter/splitter. My house only has 3 phone (ports?). I think a master filter would be overkill. All of our phone ports have filters attached to them so I doubt that wiring is an issue.

I will contact slingshot tomorrow and ask if whether or not I am connected to the cabinet, and if not, ask them to put my line on the cabinet rather than the exchange.

Thanks guys!

Eskem0

13 posts

Geek

#616282 27-Apr-2012 21:06

kavinesh2: Hi Eskem0/dontpanic42

I know my modem is ADSL1 only, but I think it should be more than capable to achieve higher than 2.85mbits/sec (according to wikipedia, G.dmt has a theoretical downstream rate of 12mbits/sec).

I have always had this kind of speed but when I notice many others have been getting much higher speeds I am now kind of worried.

According to Chorus's map, the zone in which the cabinet covers is close to my house. I am having suspicions that I am still connected to the exchange rather the cabinet because according to the post on stevezone, if I were connected to the cabinet i would be getting 10,000>mbits/sec on my data rate on the modem.

In regards to the master filter/splitter. My house only has 3 phone (ports?). I think a master filter would be overkill. All of our phone ports have filters attached to them so I doubt that wiring is an issue.

I will contact slingshot tomorrow and ask if whether or not I am connected to the cabinet, and if not, ask them to put my line on the cabinet rather than the exchange.

Thanks guys!

Those "ADLS filters" add a line attenuation of roughly 500m of copper.

I installed a proper ADSL2+/VDSL splitter and added +4mbit to my connection at my old place :D Have you tried isolating the modem at the master jack? with no phones and no filters?

dontpanic42

1574 posts

Uber Geek

#616288 27-Apr-2012 21:10

kavinesh2:
In regards to the master filter/splitter. My house only has 3 phone (ports?). I think a master filter would be overkill. All of our phone ports have filters attached to them so I doubt that wiring is an issue.

A master filter/splitter is NEVER EVER overkill. It's not just the fact that it could be the "wall" filters (the filters attached to the phone sockets) being a problem, it is a lot more likely to be a wiring issue.

True, it may not even be a house wiring issue, but to even have a chance of accurately determining the problem, the best and first thing that should be done is to install a master filter, and ideally, re-wire at least the DSL jack point using Cat5e.

Quic Broadband

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System

521 posts

Ultimate Geek

#617585 30-Apr-2012 19:21

Hi I am am on slingshot AYCE and have for the last two days massive packet lose constantly. It makes the internet almost entirely unusable for anything apart from very basic internet use. When doing a ping test i am getting alot of timeouts and in real application like voice services my voice get very distorted and nobody can hear me. also when trying to play online games connecting to an australian server my ping will spike from the normal 60ms up to several thousand ms or even disconnect every minute or two making it impossible to play anything.

This is a copy/paste of doing a ping test to google.co.nz as an example to show how frequently it is timing out for me.
Pinging google.co.nz [74.125.237.151] with 32 bytes of data:
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=60ms TTL=55
Reply from 74.125.237.151: bytes=32 time=144ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Request timed out.
Request timed out.
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=93ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=51ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=53ms TTL=55
Reply from 74.125.237.151: bytes=32 time=53ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=51ms TTL=55
Reply from 74.125.237.151: bytes=32 time=54ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=49ms TTL=55
Reply from 74.125.237.151: bytes=32 time=49ms TTL=55
Request timed out.

Ping statistics for 74.125.237.151:
Packets: Sent = 30, Received = 26, Lost = 4 (13% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 144ms, Average = 56ms

This is starting to get very frustrating.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Eskem0

13 posts

Geek

#617705 30-Apr-2012 22:15

System: Hi I am am on slingshot AYCE and have for the last two days massive packet lose constantly. It makes the internet almost entirely unusable for anything apart from very basic internet use. When doing a ping test i am getting alot of timeouts and in real application like voice services my voice get very distorted and nobody can hear me. also when trying to play online games connecting to an australian server my ping will spike from the normal 60ms up to several thousand ms or even disconnect every minute or two making it impossible to play anything.

This is a copy/paste of doing a ping test to google.co.nz as an example to show how frequently it is timing out for me.
Pinging google.co.nz [74.125.237.151] with 32 bytes of data:
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=60ms TTL=55
Reply from 74.125.237.151: bytes=32 time=144ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Request timed out.
Request timed out.
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=50ms TTL=55
Reply from 74.125.237.151: bytes=32 time=93ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=51ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=53ms TTL=55
Reply from 74.125.237.151: bytes=32 time=53ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=52ms TTL=55
Reply from 74.125.237.151: bytes=32 time=51ms TTL=55
Reply from 74.125.237.151: bytes=32 time=54ms TTL=55
Request timed out.
Reply from 74.125.237.151: bytes=32 time=49ms TTL=55
Reply from 74.125.237.151: bytes=32 time=49ms TTL=55
Request timed out.

Ping statistics for 74.125.237.151:
Packets: Sent = 30, Received = 26, Lost = 4 (13% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 144ms, Average = 56ms

This is starting to get very frustrating.

Has this always been like this ? You recently joined up so your coming off an existing ISP?
No changes Hardware wise ?

What are your ADSL sync stats and line attenuation ?

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#617766 1-May-2012 07:50

Hi System,

What are the pings to your modem like?

If they are ok could you also tracert to gogle then ping each of the first 6 hops and see if there are timeouts there.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

System

521 posts

Ultimate Geek

#617802 1-May-2012 09:29

Slingshot: Hi System,

What are the pings to your modem like?

If they are ok could you also tracert to gogle then ping each of the first 6 hops and see if there are timeouts there.

Thanks,
Joe.

Pings to the modem look like they are fine, no dropped packets. From this morning onwards i am having a different problem however, at the moment if i try to view or ping a New Zealand based site it all works fine but now if i try an access or ping any website at all thats outside of New Zealand it can't do anything. Websites fail and pings can't get through at all. Here on the geekzone site the website works fine but the stylesheet etc dosn't load.

What could be causing this? could it be related to the problem i have been having or another problem all together?

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

PassiveFever81

367 posts

Ultimate Geek

#617811 1-May-2012 09:45

Can't access much in the way of international websites this morning, both my home internet and my mothers work internet with Slingshot are having major issues getting webpages to load. In the few months I've been with SS you guys have had more problems than I had with Telecom in the 5 years I was with them.

Slingshot

1004 posts

Uber Geek

Trusted

Slingshot

#617814 1-May-2012 09:48

Currently having some browsing issues on the network, We are working on it and should have it resolved soon,

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

wuzy

18 posts

Geek

#617817 1-May-2012 09:50

Figured DNS was down this morning. Switched to using OpenDNS and it's working fine now.

shachou

1 post

Wannabe Geek

#618713 3-May-2012 09:18

Hey, can you help me?
I signed up for slingshot about 2 weeks ago and got a text last week saying they didn't have enough information. When we called they said it was because we had another internet provider running through our apartment but we already put all our information down in the sign up page for a swap over form orcon. Now orcon has stopped being our provider and there is only one whoosh account running through the apartment (which will stay in the apartment). They said they would text me or email me but it's been a while and I've heard nothing?

What do I do next? >.<

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