Samsung Universal Remote Stopped Working With Sky Box

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crabbey

12 posts

Geek

#299313 28-Aug-2022 12:14

We purchased a new Samsung TV recently (QN90B 50) and initially everything was fine... We set it up and everything worked out of the box, including picking up the Sky Decoder (Kaon NS1120) and the Samsung universal remote controlling the Sky channels.

However after a few weeks the universal remote stopped controlling the Sky channels. (The Sky remote still works flawlessly). The universal remote is still able to control a connected soundbar and Kodi on a Raspberry Pi.

I have removed and reconnected the Sky decoder, repaired the remote, manually tried setting up the remote, reset the TV, amongst other remediation efforts.

Anyone have any ideas?

Thanks
Nathan

Eva888

2443 posts

Uber Geek

Lifetime subscriber

#2960474 28-Aug-2022 14:51

Samsung support are amazing. Their number was on the back of our TV so I imagine you will find it there also.If you decide to call them have the invoice with the model number etc in front of you as they check. They will troubleshoot everything for you and can also do it remotely.

crabbey

12 posts

Geek

#2960481 28-Aug-2022 15:08

That's great to hear, thanks. Might save me another couple of hours of fruitless troubleshooting.

robertsona

168 posts

Master Geek

Subscriber

#2960485 28-Aug-2022 15:47

We had a similar situation with our new Samsung TV - picked up the Sky box instantly and worked well for a while. But then the Samsung remote would often stop controlling the Sky box... until I swapped to another (and better?) HDMI cable and now it Just Works.