ethernet cable stuck in sky pod

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bitcruncher

10 posts

Wannabe Geek

#309383 13-Oct-2023 22:59

Has anyone experienced the ethernet cable being jammed/stuck in the sky pod.

I had changed a few things and wanted to a longer cable. The cable was stuck fast in the pod. Just to be sure it wasnt me, I took it to 2 fixit guys at the local mall. Neither could get the cable out.

Pressing the clip and sliding out goes about 1/2 way out before it jams.

I spoke to sky and they simply replaced the pod. I sent the old one back with the cable stuck in it (and cut to fit in the box)

When I got the new pod, I put it all together and then just to see that it would I removed the ethernet cable. Nope, same, its stuck. It can stay like that, it all works fine otherwise.

pacificsurfer51

60 posts

Master Geek

#3147529 14-Oct-2023 18:20

Just checked mine. Was a bit of a struggle, but came out & clipped back in again. Maybe it was the ethernet cable they supplied. It maybe slightly oversized.

SirHumphreyAppleby

2844 posts

Uber Geek

#3147545 14-Oct-2023 18:53

It's not unusual for RJ-45 connectors to be difficult to remove at times. Sometimes you need to angle them a bit, other times it's just a matter of using a bit of force.

It used to worry me when my brand new item got a cable a little stuck. Now I just make sure the clip is down and pull harder.

bitcruncher

10 posts

Wannabe Geek

#3147562 14-Oct-2023 20:11

Thanks, yes we had 4 people try to remove for a few hours. No success including from the repair guys who both regarded the pod as faulty in the sense of not getting this. out We angled, twisted, turned, pulled, tugged, swore etc etc. til we decided it wasnt a goer.

Sky never supplied a cable .. used one of mine. Always worked fine, as does current one on new pod.

Thanks for responding, appreciated.