Skinny service totally out? even the website is down?

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny service totally out? even the website is down?

Dash

1 post

Wannabe Geek

#106530 25-Jul-2012 21:23

Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?

nictim

11 posts

Geek

#662039 25-Jul-2012 21:25

Same with me.

macuser

2120 posts

Uber Geek

#662042 25-Jul-2012 21:29

Seems to be affecting many people! At least the many pubescent teenagers moaning and complaining about it on the companies Facebook page. Seems to have gone up momentarily a little while ago, but now is back down!

freitasm

BDFL - Memuneh
79253 posts

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Geekzone

Lifetime subscriber

#662043 25-Jul-2012 21:30

I don't use Skinny mobile, but their site is now returning 503 (server maintenance).

LivingSkinny

513 posts

Ultimate Geek

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Skinny

#662050 25-Jul-2012 21:39

Dash: Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?

Hi

Sorry we are having issues - the team are all working flat out to bring it back as soon as possible.

Regards

Paul

thinkingtrex8848

533 posts

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Lifetime subscriber

#662052 25-Jul-2012 21:47

Funny that.

Last time skinny was having issues with facebook, couldn't go onto just fb, but every other sites worked fine. Called CSR and she said they will reimburse me for lost data because all I use my phone is for fb and I had heaps of unused data.

Next thing I do not hear back at all. I emailed them enquiring about it, they require exact details of time and who advised me about reimbursing etc. I don't keep track of these things and I'm very busy from 7am and back home 9:30pm, really do not have time to go through my call history and get the exact time I called etc.

Since all the service is down and is affecting everyone I'm not going to moan about how I couldn't bid on a trademe item I've been watching for last whole week and ended just before or that my sister was waiting to get picked up and i couldn't call/text her letting her know I was running late.

Hopefully issues are sorted asap.

LivingSkinny

513 posts

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Skinny

#662095 25-Jul-2012 22:44

LivingSkinny:
Dash: Skinny service totally out? even the website is down?

I cant make and received any calls now. Anyone has the some problem of just me?

Hi

Sorry we are having issues - the team are all working flat out to bring it back as soon as possible.

Regards

Paul

Hi - We're back up and running and very sorry for causing issues cheers Paul

patrickslee

53 posts

Master Geek

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#662300 26-Jul-2012 12:14

Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?

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LivingSkinny

513 posts

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Skinny

#662303 26-Jul-2012 12:25

patrickslee: Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?

Hi

I just popped round and asked the reps and we aren't having any complaints on this. I suggest you give them a call 0800 4 SKINNY (0800 475 4669). We've got one issue on the to do list which is that the secret question is case dependent and that causes problems with resets sometimes.

Cheers

Paul.

patrickslee

53 posts

Master Geek

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#662316 26-Jul-2012 12:35

LivingSkinny:
patrickslee: Hi Paul,

I cannot login to my account and never received any password reset emails.

Does anyone else have this problem?

Hi

I just popped round and asked the reps and we aren't having any complaints on this. I suggest you give them a call 0800 4 SKINNY (0800 475 4669). We've got one issue on the to do list which is that the secret question is case dependent and that causes problems with resets sometimes.

Cheers

Paul.

Thanks Paul. Will do that.

Monza

299 posts

Ultimate Geek

#663224 28-Jul-2012 11:35

Both Wife's and my skinny phone unable to make calls...