Telegram not working as of 17 Aug

Forums › Spark New Zealand (including Skinny and BigPipe) › Telegram not working as of 17 Aug

StNick

88 posts

Master Geek

#299167 17-Aug-2022 11:53

As of 17 August, Telegram's services appear to be blocked on Spark (I use BigPipe fibre at home and Skinny Mobile on my phone). When I VPN into the office (also Spark), no dice. However, on NordVPN, or VPNed into a friends network (Stuff fibre), it works fine. I DMed Spark NZ on Twitter, but the response I got was "Hi, not sure what telegram instant messenger is and how it is linked to Spark , inorder to document this , i'd want you to verify your Spark ac number , address and DOB so that we could validate and proceed further ." so I doubt I'm going to get anywhere with that.

Any chance we have a Spark rep here with some technical knowledge that could investigate?

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1119 posts

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#2955523 17-Aug-2022 11:55

Working fine for me? Just ran some tests and notifications coming through. Mobile is on Spark.

-- opinions expressed by me are solely my own. ie - personal

StNick

88 posts

Master Geek

#2955525 17-Aug-2022 12:00

Huh... That is very interesting. Spark NZ on Twitter just confirmed it isn't working for them either (trying to browse to web.telegram.org).

Could it be regional? I am in Auckland, you?

Peppery

919 posts

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#2955527 17-Aug-2022 12:05

I'm in Auckland and I can reproduce the issue on fibre. Appears one of the IPs my phone is trying is 149.154.167.50. I'm not a network engineer, but it looks more like an upstream routing issue than a block

Top: Spark, bottom: VF

StNick

88 posts

Master Geek

#2955528 17-Aug-2022 12:09

Thanks for that...

Not sure if it is regional as a friend in Wellington also just confirmed it is not working on Spark Mobile (fine on 2Degrees fibre).

Edit: Apologies, now she is saying it is working on her mobile. So we're back in the "Auckland region" camp perhaps.

Talkiet

4793 posts

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#2955529 17-Aug-2022 12:14

It's working for me (Spark Fibre, Chch) and I can confirm that even if it's not working for you, it is NOT something that we are blocking. We don't routinely block things except for temporary blocks against known current phishing URLs.

Can you see if your name resolution for web.telegram.org is working using the Spark DNS servers?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

djtOtago

1153 posts

Uber Geek

#2955530 17-Aug-2022 12:15

Not working for me on Spark Fibre Dunedin.

Does work on Slingshot Fibre Dunedin

Edit. I'm only trying www.telegram.org

Jiriteach

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#2955531 17-Aug-2022 12:15

StNick:

Huh... That is very interesting. Spark NZ on Twitter just confirmed it isn't working for them either (trying to browse to web.telegram.org).

Could it be regional? I am in Auckland, you?

Im in Wellington. Ran several tests and work fine with alerts coming in from AWS > Telegram > Mobile on Spark.

-- opinions expressed by me are solely my own. ie - personal

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StNick

88 posts

Master Geek

#2955535 17-Aug-2022 12:29

Talkiet:

It's working for me (Spark Fibre, Chch) and I can confirm that even if it's not working for you, it is NOT something that we are blocking. We don't routinely block things except for temporary blocks against known current phishing URLs.

Can you see if your name resolution for web.telegram.org is working using the Spark DNS servers?

Cheers - N

Name resolution appears to be fine. Just cannot reach it.

Jiriteach

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#2955538 17-Aug-2022 12:37

StNick:

Name resolution appears to be fine. Just cannot reach it.

Not being able to ping web.telegram.org is not an indication that its inaccessible. They block ICMP and so its not pingable.
Also just tried my backup Spark broadband connection and its working there as well - in Wellington.

-- opinions expressed by me are solely my own. ie - personal

rscole86

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#2955544 17-Aug-2022 12:41

Cannot reach telegram.org on Skinny mobile or Spark fibre.
The app appears to load some of the channels, but the official one wouldn't load any images until I went to a VPN connection.

StNick

88 posts

Master Geek

#2955549 17-Aug-2022 12:46

rscole86: Cannot reach telegram.org on Skinny mobile or Spark fibre.
The app appears to load some of the channels, but the official one wouldn't load any images until I went to a VPN connection.

Are you in the Auckland region?