Skinny 5G - Does not work for us.

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny 5G - Does not work for us.

lvmarv

18 posts

Geek

#312654 5-May-2024 00:47

Hi all. Both myself and my wife are on Skinny and 5G does not work for us anywhere in NZ where we have visited. My phone is a One Plus 10T, and my wife has an Oppo Find N2 Flip. My previous phone was an One Plus 8T, which I recall had 5G show up for about 2 weeks for the 18 months I had it, before it disappeared again and it never come back. The Oppo is the first 5G capable phone my wife has used and she has never seen 5G in NZ.

The reason this is bugging me more now is that we have just got back from Japan, where I bought a data sim from an electronics store there and my wife bought an esim plan for her phone, and we were both able to get 5G fine over there. We are located in Christchurch, if that helps.

Any advice or thoughts as to why this is the case?

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3226570 5-May-2024 02:01

Have you contacted Skinny support and asked them to check if 5G is provisioned on both the mobile numbers?

lvmarv

18 posts

Geek

#3226577 5-May-2024 07:51

Hello, I appreciate the reply.

I have. I contacted them via their chat, and was told 5G "should just work", and that there is no settings they can look at for 5G to be enabled or not.

Is this not correct?

RunningMan

8955 posts

Uber Geek

#3226578 5-May-2024 07:54

Some background https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=306680&page_no=2#3115651

gajan

287 posts

Ultimate Geek

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Spark NZ

Lifetime subscriber

#3226581 5-May-2024 08:29

DM me your numbers.

My comments and remarks are not necessarily of my employer.

Xile

155 posts

Master Geek

ID Verified

#3226584 5-May-2024 08:40

I have a Oppo Find X3 Pro which is one of the phones they sell in their store (or used to). I had swapped from 2degrees, where it "just worked" on 5G, to Skinny where it didn't.

Initially they said it didn't support 5G when I rang them up about it. Then they said it should and gave me some settings to change and eventually it did.

lvmarv

18 posts

Geek

#3226641 5-May-2024 14:51

Thank you to Gajan who was able to work his magic for me to fix this. Seems like neither my nor my wife's accounts were correctly provisioned for 5G and as such it was not working. Was out in the car earlier and drove through a 5G zone it was working for us both, so happy days!

Linux

11428 posts

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Lifetime subscriber

#3226648 5-May-2024 15:31

I knew @Gajan would sort the issue out

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Bung

6486 posts

Uber Geek

Subscriber

#3226726 5-May-2024 19:22

The issue isn't really sorted until the help desks stop saying that everything is OK when it isn't. I've been helped by ShaneKNZ in similar circumstances.