Complex technical support CTS

Forums › Spark New Zealand (including Skinny and BigPipe) › Complex technical support CTS

aliyaan

3 posts

Wannabe Geek

#60362 25-Apr-2010 17:29

Hi Guys,

I am new to geekzone. I have applied for a role in complex technical support in telecom NZ. Can someone define me the roles of CTS in telecom NZ.

Thanks,

Ali

wazzageek

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#322728 25-Apr-2010 17:54

I don't mean to sound ... like a crotchy old man, but wouldn't the job description have defined the roles?

Or are you asking what the perception of the roles are?

aliyaan

3 posts

Wannabe Geek

#322732 25-Apr-2010 18:14

Thanks for your reply. Complex technical support is a generalized term. I am looking for specific solutions which they provide which could be numerous. In other words I am looking for their job profile in details and the services they provide.

I hope this clarifies.

l43a2

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#322743 25-Apr-2010 19:02

have you asked telecom for this info ?

wazzageek

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#322747 25-Apr-2010 19:11

The majority of the time where I have had CTS involved have been (mainly) for routing issues.

IIRC, I think CTS were involved when I was having problems with an ADSL connection.

Before Telecom / Xtra outsourced their email to Yahoo! I believe that CTS were involved in sorting out an issue with email delivery as well.

NZFINEST

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#322748 25-Apr-2010 19:12

either dealing with broad band issue that the over sea's people can't deal with. or mobile faults.
i no they are looking for people in the mobile group,

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

LennonNZ

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#322749 25-Apr-2010 19:13

Umm.. you applied for a job which you don't know what it involves?

You could be making the cups of tea for the staff paid at minimum wage?

quickymart

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#322750 25-Apr-2010 19:14

DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

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wazzageek

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#322757 25-Apr-2010 19:23

quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before?

aliyaan

3 posts

Wannabe Geek

#322766 25-Apr-2010 19:57

Thanks heaps guys, you all were very helpful. I will make cup of tea for those who like :)

quickymart

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#322770 25-Apr-2010 20:07

wazzageek:
quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before?

DNS zonefile changes, I mean.

quickymart

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#331471 18-May-2010 17:14

Bump - aliyaan - how did you get on?