Slow access to website only from Vodafone ISP

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Slow access to website only from Vodafone ISP

drxcm

41 posts

Geek

#139471 10-Feb-2014 17:15

I'm trying to look at this website, but it takes 20-30 seconds to load any page from it when connecting from my home broadband (Red Essentials ADSL) connection in Auckland.

Mobile (Vodafone) is fine, work and other connections fine, but not from home.
All other web traffic functioning normally at home.

Can other Vodafone customers check to see if they can get to this site?
Any suggestions?

It's infuriating the hell out of me!

www.muffwiggler.com

Thanks in advance

1 | 2

19282 posts

Uber Geek
Inactive user

#983467 10-Feb-2014 17:19

Over WiFi or LAN cable into modem?

hio77

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Lizard Networks

#983469 10-Feb-2014 17:20

326ms on snap vdsl, take a look at the timeline, see if its not getting caught on something.

suspect it may be an issue with the vodafone cache proxy however.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

drxcm

41 posts

Geek

#983513 10-Feb-2014 17:55

Using Wifi.

Interestingly many of the users of the forum have reported similar problems. There is a 48 page thread on it.
The site owner contacted the host of the site and tells me everything is fine.

drxcm

41 posts

Geek

#983533 10-Feb-2014 18:31

Interestingly, if I use a web proxy (like anonymouse.org), it speeds site access up a lot.

Is it the IP block that I'm assigned to perhaps?

Buzz Bumble

332 posts

Ultimate Geek
Inactive user

#983552 10-Feb-2014 18:52

I've had some success in getting websites to work by putting Google's public DNS servers (8.8.8.8 and 8.8.4.4) above Vodafone's in the list, but there are still some websites that still simply refuse to load properly and some that won't load at particular times (although not always the same time of day).

suspect it may be an issue with the vodafone cache proxy however.

That wouldn't be a surprise. Their "invisible" proxy server has often been a pain in the backside in the past and should have been thrown out years ago. :-(

Coil

6614 posts

Uber Geek
Inactive user

#983575 10-Feb-2014 19:35

I will refrain from accessing this at work. "www.muffwiggler.com"
Please provide trace routes and pings. Cant help much without.

H:\>tracert www.muffwiggler.com

Tracing route to www.muffwiggler.com [208.113.240.127]
over a maximum of 30 hops:

1    13 ms    <1 ms    <1 ms 10.106.100.2
2    <1 ms    <1 ms    <1 ms 10.107.114.177
3    <1 ms    <1 ms    <1 ms 10.106.32.3
4    <1 ms    <1 ms    <1 ms 10.106.32.11
5     1 ms     2 ms    <1 ms 172.31.232.34
6     1 ms     1 ms     2 ms 172.31.232.12
7     2 ms     1 ms     2 ms 202-73-207-165.vodafone.net.nz [202.73.206.165
8     1 ms     1 ms     2 ms 213.143.109.203.ip.ihug.net [203.109.143.213]
9     2 ms     2 ms     2 ms 172.27.86.97
10     3 ms     2 ms     3 ms 206.180.109.203.ip.ihug.net [203.109.180.206]
11   128 ms   127 ms   127 ms vodafone-gw.customer.alter.net [152.179.103.58
12   136 ms   149 ms   160 ms 0.xe-2-2-0.GW2.LAX1.ALTER.NET [152.179.103.57]
13   144 ms   143 ms   150 ms 0.xe-7-1-1.XL3.PAO1.ALTER.NET [140.222.226.143
14   135 ms   136 ms   136 ms 0.xe-8-0-0.GW12.PAO1.ALTER.NET [152.63.52.114]
15   131 ms   131 ms   132 ms twtelecom-gw.customer.alter.net [157.130.200.5
16   154 ms   145 ms   142 ms irv1-ar4-xe-0-0-0-0.us.twtelecom.net [66.192.2.242]
17   142 ms   142 ms   142 ms 206-80-26-254.static.twtelecom.net [206.80.26.4]
18   145 ms   144 ms   145 ms ip-64-90-32-64.dreamhost.com [64.90.32.64]
19   142 ms   142 ms   142 ms ds2335.dreamservers.com [208.113.240.127]

Trace complete.

H:\>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

H:\>ping www.muffwiggler.com

Pinging www.muffwiggler.com [208.113.240.127] with 32 bytes of data:

Reply from 208.113.240.127: bytes=32 time=184ms TTL=43
Reply from 208.113.240.127: bytes=32 time=142ms TTL=43
Reply from 208.113.240.127: bytes=32 time=142ms TTL=43
Reply from 208.113.240.127: bytes=32 time=143ms TTL=43

Ping statistics for 208.113.240.127:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 142ms, Maximum = 184ms, Average = 152ms

H:\>

hio77

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Lizard Networks

#983581 10-Feb-2014 19:43

whats wrong with the site tim?

a cat cant possibly be that offensive..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

drxcm

41 posts

Geek

#983583 10-Feb-2014 19:44

It's safe for work (a modular synthesiser forum)..

Traceroute has started…

traceroute to www.muffwiggler.com (208.113.240.127), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.707 ms 2.030 ms 2.649 ms
2 p1-max4.whn.ihug.co.nz (203.118.139.65) 38.096 ms 18.207 ms 36.705 ms
3 be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.226) 25.022 ms 19.574 ms 19.580 ms
4 be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.225) 19.717 ms 23.339 ms 18.427 ms
5 vodafone-gw.customer.alter.net (152.179.103.58) 146.932 ms 147.908 ms 148.347 ms
6 0.xe-2-2-0.gw2.lax1.alter.net (152.179.103.57) 183.581 ms 158.303 ms 149.560 ms
7 0.xe-7-1-0.xl4.pao1.alter.net (140.222.226.145) 154.780 ms 154.346 ms 156.606 ms
8 0.xe-11-1-0.gw12.pao1.alter.net (152.63.51.226) 162.685 ms 170.889 ms 166.781 ms
9 twtelecom-gw.customer.alter.net (157.130.200.54) 149.169 ms 149.274 ms 149.540 ms
10 irv1-ar4-xe-0-0-0-0.us.twtelecom.net (66.192.251.242) 160.217 ms 159.109 ms 160.131 ms
11 206-80-26-254.static.twtelecom.net (206.80.26.254) 161.104 ms 160.432 ms 161.312 ms
12 ip-64-90-32-64.dreamhost.com (64.90.32.64) 161.341 ms 161.000 ms 162.624 ms
13 ds2335.dreamservers.com (208.113.240.127) 163.991 ms 160.219 ms 159.849 ms

Ping has started…

PING www.muffwiggler.com (208.113.240.127): 56 data bytes
64 bytes from 208.113.240.127: icmp_seq=0 ttl=51 time=159.864 ms
64 bytes from 208.113.240.127: icmp_seq=1 ttl=51 time=161.505 ms
64 bytes from 208.113.240.127: icmp_seq=2 ttl=51 time=160.250 ms
64 bytes from 208.113.240.127: icmp_seq=3 ttl=51 time=160.382 ms
64 bytes from 208.113.240.127: icmp_seq=4 ttl=51 time=160.280 ms
64 bytes from 208.113.240.127: icmp_seq=5 ttl=51 time=160.504 ms
64 bytes from 208.113.240.127: icmp_seq=6 ttl=51 time=289.023 ms
64 bytes from 208.113.240.127: icmp_seq=7 ttl=51 time=161.238 ms
64 bytes from 208.113.240.127: icmp_seq=8 ttl=51 time=160.196 ms
64 bytes from 208.113.240.127: icmp_seq=9 ttl=51 time=404.686 ms

--- www.muffwiggler.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 159.864/197.793/404.686/78.892 ms

Coil

6614 posts

Uber Geek
Inactive user

#983585 10-Feb-2014 19:46

drxcm: It's safe for work (a modular synthesiser forum)..

Traceroute has started…

traceroute to www.muffwiggler.com (208.113.240.127), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.707 ms 2.030 ms 2.649 ms
2 p1-max4.whn.ihug.co.nz (203.118.139.65) 38.096 ms 18.207 ms 36.705 ms
3 be7-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.226) 25.022 ms 19.574 ms 19.580 ms
4 be8-188.ppnzftc02.akl.vf.net.nz.180.109.203.in-addr.arpa (203.109.180.225) 19.717 ms 23.339 ms 18.427 ms
5 vodafone-gw.customer.alter.net (152.179.103.58) 146.932 ms 147.908 ms 148.347 ms
6 0.xe-2-2-0.gw2.lax1.alter.net (152.179.103.57) 183.581 ms 158.303 ms 149.560 ms
7 0.xe-7-1-0.xl4.pao1.alter.net (140.222.226.145) 154.780 ms 154.346 ms 156.606 ms
8 0.xe-11-1-0.gw12.pao1.alter.net (152.63.51.226) 162.685 ms 170.889 ms 166.781 ms
9 twtelecom-gw.customer.alter.net (157.130.200.54) 149.169 ms 149.274 ms 149.540 ms
10 irv1-ar4-xe-0-0-0-0.us.twtelecom.net (66.192.251.242) 160.217 ms 159.109 ms 160.131 ms
11 206-80-26-254.static.twtelecom.net (206.80.26.254) 161.104 ms 160.432 ms 161.312 ms
12 ip-64-90-32-64.dreamhost.com (64.90.32.64) 161.341 ms 161.000 ms 162.624 ms
13 ds2335.dreamservers.com (208.113.240.127) 163.991 ms 160.219 ms 159.849 ms

Ping has started…

PING www.muffwiggler.com (208.113.240.127): 56 data bytes
64 bytes from 208.113.240.127: icmp_seq=0 ttl=51 time=159.864 ms
64 bytes from 208.113.240.127: icmp_seq=1 ttl=51 time=161.505 ms
64 bytes from 208.113.240.127: icmp_seq=2 ttl=51 time=160.250 ms
64 bytes from 208.113.240.127: icmp_seq=3 ttl=51 time=160.382 ms
64 bytes from 208.113.240.127: icmp_seq=4 ttl=51 time=160.280 ms
64 bytes from 208.113.240.127: icmp_seq=5 ttl=51 time=160.504 ms
64 bytes from 208.113.240.127: icmp_seq=6 ttl=51 time=289.023 ms
64 bytes from 208.113.240.127: icmp_seq=7 ttl=51 time=161.238 ms
64 bytes from 208.113.240.127: icmp_seq=8 ttl=51 time=160.196 ms
64 bytes from 208.113.240.127: icmp_seq=9 ttl=51 time=404.686 ms

--- www.muffwiggler.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 159.864/197.793/404.686/78.892 ms

Everything looks good in terms of that.
Tried alternate DNS servers?

johnr

19282 posts

Uber Geek
Inactive user

#983586 10-Feb-2014 19:46

Site is work safe

drxcm

41 posts

Geek

#983588 10-Feb-2014 19:48

Weird thing is that it has only been like this for several days ..
I've not had a single page load in under 20 seconds.
Right now its taking nearly 30 seconds per page load...

Coil

6614 posts

Uber Geek
Inactive user

#983590 10-Feb-2014 19:49

drxcm: Weird thing is that it has only been like this for several days ..
I've not had a single page load in under 20 seconds.
Right now its taking nearly 30 seconds per page load...

Hard to know where the issue is, Could be with our cache, Could be their uplink or routing, Alternate DNS have any improvement?

drxcm

41 posts

Geek

#983592 10-Feb-2014 19:52

I've tried the vodafone ones..
got a suggestion for a different one?

Coil

6614 posts

Uber Geek
Inactive user

#983600 10-Feb-2014 19:55

drxcm: I've tried the vodafone ones..
got a suggestion for a different one?

8.8.8.8 - 8.8.4.4
Google DNS

drxcm

41 posts

Geek

#983601 10-Feb-2014 19:55

What also gets me is that I can get it on my Vodafone 4G connection superfast, but not my home ADSL.

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