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scottaro

14 posts

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#154565 31-Oct-2014 16:34
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Signed up for Vodafone in July. The plan was for Naked Unlimited Fiber at $75 per month (includes $10 Mobile Discount). Every bill has been for $109 per month, have called their support line 3 months straight now, had the charges mostly fixed for that given month with assurances that it will no longer occur.

As soon as the next months bill comes through its back to $109 per month. Seems like there are major issues with Vodafones billing system/internal communication for this to carry on so long. Have probably wasted 4 hours on the phone trying to resolve this.

Hoping someone from Vodafone sees this and can help me get a resolution.

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johnr
19282 posts

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  #1166068 31-Oct-2014 17:55
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DM me details Monday will get it sorted



johnr
19282 posts

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  #1167820 3-Nov-2014 17:41
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@scottaro this issue is now resolved

Thanks :)

scottaro

14 posts

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  #1181103 22-Nov-2014 01:09
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And another month comes around and i'm still being overcharged. Why am i not surprised.



johnr
19282 posts

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  #1181111 22-Nov-2014 06:42
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I passed this over it has to be something else let me pass it back to them next week

Demeter
709 posts

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  #1183123 26-Nov-2014 08:57
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Has this been sorted yet? I can take a look if need be.

johnr
19282 posts

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  #1183126 26-Nov-2014 09:00
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Demeter: Has this been sorted yet? I can take a look if need be.


Under control

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