Vodafone rbi keeps dropping out

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone rbi keeps dropping out

Tweakk

12 posts

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#169720 23-Mar-2015 22:38

Hi guys, I've been having an issue with my rbi connection ever since I got connected. I have no issues with speed or ping when it's working but every now and then it'll drop out. I won't be able to reconnect for anywhere from 5-15 seconds and if I'm playing online my ping will jump from 100 to around 6-7000 or more. I know that wireless is not intended for gaming but I didnt think it was that bad.

I've tried many things and even got my huawei b3000 replaced but nothing has worked. Is it just a wireless thing or is something actually wrong? Only thing I haven't done is change the sim card...

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#1266313 23-Mar-2015 22:38

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

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coffeebaron

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#1266426 24-Mar-2015 09:04

Check under Internet/Network Connection that Connection Mode is set to always on, not on demand. Other possibilities is cell site getting hammered occasionally, or if you're on Wi-Fi, change to LAN cable.

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grant_k

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#1266471 24-Mar-2015 09:52

Tweakk, I've sent you a Private Message.

Cheers,
Grant.

johnr

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#1266511 24-Mar-2015 10:06

Are you located in Kawakawa? Site had planned work last week getting new hardware and 4G band 28 700Mhz added

No way it's SIM card related, This is only to ID the mobile subscriber onto the mobile network,

If you are gaming over WiFi then check for WiFi interference

Tweakk

12 posts

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#1266665 24-Mar-2015 11:58

coffeebaron: Check under Internet/Network Connection that Connection Mode is set to always on, not on demand. Other possibilities is cell site getting hammered occasionally, or if you're on Wi-Fi, change to LAN cable.

Yep, connection mode is always on, aerial is set to external only and is set to 3g only as well. I'm cabled to my router which is cabled to the aerial. I think it might be a congested tower after reading the message that GrantK wrote me

Tweakk

12 posts

Geek

#1266668 24-Mar-2015 11:59

johnr: Are you located in Kawakawa? Site had planned work last week getting new hardware and 4G band 28 700Mhz added

No way it's SIM card related, This is only to ID the mobile subscriber onto the mobile network,

If you are gaming over WiFi then check for WiFi interference

No John I'm in Kinloch which is outside of Taupo. I['m really hoping they upgrade to 4g soon, hopefully that'll help

johnr

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#1266670 24-Mar-2015 12:02

Have you tested not using WiFi?

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Tweakk

12 posts

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#1266679 24-Mar-2015 12:11

I'm not using WiFi, my computer is cabled to the router

Tweakk

12 posts

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#1266681 24-Mar-2015 12:12

I think, even though Vodafone say there is nothing wrong with the Kinloch tower, that it is perhaps a little overloaded and that is what is causing the dropouts.

coffeebaron

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#1266704 24-Mar-2015 12:32

Kinlock tower does have a lot of capacity: U900 U2100 & L1800. Do you have a wide band dual antenna setup?

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johnr

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#1266707 24-Mar-2015 12:36

Kinlock does have 4G on 1800Mhz then so when you have the correct RBI you will get 4G coverage (If close enough to site)

grant_k

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#1266723 24-Mar-2015 12:52

The dropouts Tweakk has described are almost identical to those I've been putting up with for the past 3 years. During that time I've had 3 different models of router and two completely different antenna setups, yet the dropouts remain. They get much worse during peak holiday season, but are always there to some extent, disrupting VoIP phone calls and Skype calls. Online gaming is also affected as Tweakk says.

The cellsite I'm connected to is Kawakawa East, which has not yet been upgraded to 4G 700MHz AFAIK, although the main Kawakawa site has, as JohnR says above. I'm pinning my hopes on 4G 700MHz as being the eventual solution to the dropout problem as everything else (router and antenna) has been changed several times already with minimal improvement.

Interestingly, a friend of mine in the local area, who is connected to the Opua cellsite does not experience any droputs at all, even though he uses the same 900MHz service, router and antenna that I do. The only thing different is the cellsite, which leads me to believe it has to do with the loading of my site being heavier than his.

Tweakk

12 posts

Geek

#1266874 24-Mar-2015 15:09

coffeebaron: Kinlock tower does have a lot of capacity: U900 U2100 & L1800. Do you have a wide band dual antenna setup?

Hmm, I have no idea! How can I tell if I do?

Tweakk

12 posts

Geek

#1266876 24-Mar-2015 15:11

johnr: Kinlock does have 4G on 1800Mhz then so when you have the correct RBI you will get 4G coverage (If close enough to site)

Does it? We can't get 4g here though according to the coverage map?? If so then awesome but how can I access it for RBI?

By the way, thanks everyone for your replies

johnr

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#1266881 24-Mar-2015 15:16

As above you need an RBI unit that supports 4G and be in range of the site, 4G 1800Mhz has a smaller coverage foot print when compared to 4G 700Mhz and 3G 900Mhz

John

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