Wifi speed on business fibre

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Chewy

36 posts

Geek

#180895 25-Sep-2015 09:38

We have voda business fibre at work.

Lan connections have come right after the southern cross cable issue yesterday (100 down and 50 up) the wifi connection however is glacial (1 down and 0.5 up). I have tried rebooting everything with no joy. Any tips before I call the help desk?

Thanks guys.

1 | 2

20580 posts

Uber Geek

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Lifetime subscriber

#1394205 25-Sep-2015 09:53

I doubt Vodafone support your internal WiFi. What wireless access device do you use? What size of premesis is it? What WiFi clients do you have, and how many? How does the spectrum look in your area? 2.4GHz or 5GHz?

Chewy

36 posts

Geek

#1394213 25-Sep-2015 10:02

We have a simple system for a small office. We use the Wi-Fi built into Vodafone SHG1500 modem. Not sure about your other questions, we normally achieve Wi-Fi speed close to the LAN performance.

johnr

19282 posts

Uber Geek
Inactive user

#1394219 25-Sep-2015 10:08

Wifi is not related to what speed the modem is connecting to the internet at, Have you turned off the modem for 1 minute?

wasabi2k

2096 posts

Uber Geek

#1394220 25-Sep-2015 10:10

I believe you said you've rebooted the router so that's a good start.

If wired is working fine then router -> internet is fine.

How many wifi devices are you using/testing? Are they all affected?

Chewy

36 posts

Geek

#1394240 25-Sep-2015 10:20

Just powered down the modem for over a minute and Wi-Fi performance is the same. Only a handful of devices connected and yes all are effected.

johnr

19282 posts

Uber Geek
Inactive user

#1394253 25-Sep-2015 10:28

Reset modem

Chewy

36 posts

Geek

#1394267 25-Sep-2015 10:41

The reboot button? No change.

Sharesies

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Chewy

36 posts

Geek

#1394314 25-Sep-2015 11:26

Pressed the reset button (with paper clip) on the back of the modem. Keep the "personal configuration still valid" when prompted. Still no change.

lxsw20

3552 posts

Uber Geek

Subscriber

#1394320 25-Sep-2015 11:30

wasabi2k

2096 posts

Uber Geek

#1394326 25-Sep-2015 11:43

It's possible the wifi is using a heavily congested channel - but seems odd that would happen all of a sudden.

Can you download a tool like inSSIDer and see what channel it's on and what else is on that?