SIM Swap Process Update

Forums › One New Zealand (including Vodafone, WxC, Farmside) › SIM Swap Process Update

AhmedVF

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One NZ

#243499 14-Dec-2018 14:04

In order to better protect our customers from the global increase in SIM swap fraud, we have discontinued the ability to complete a SIM swap online through either the My Vodafone app, or the website. We apologise for any inconvenience this may cause.

To complete a SIM swap, please visit your nearest Vodafone retail store with a photo ID, and our store representatives will be able to help.

If you’re unable to visit one of our stores, as an exception to the above policy, please call us on 777 or 0800 438 448 and our customer services team will be able to advice how to go about swapping your number to a new SIM card.

Cheers

Ahmed

Vodafone Social Media team.

RunningMan

8956 posts

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#2145379 14-Dec-2018 14:26

Existing thread already

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=243498&page_no=1#2145373

Lias

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#2145506 14-Dec-2018 19:37

RunningMan:

Existing thread already

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=243498&page_no=1#2145373

I'd say that should be merged into this rather than the other way round, as this is a Vodafone staff member posting about it.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.