Unable to activate Kogan mobile SIM

Forums › New Zealand Mobile and Wireless › Unable to activate Kogan mobile SIM

dilukd

3 posts

Wannabe Geek

#304017 29-Mar-2023 08:53

I'm trying to activate a new Kogan SIM and my NZ cards( Yes multiple) gets declined despite having sufficient funds.

The API seems to be returning a HTTP 503 response.

Kogan care doesn't seem to be able to figure it out.

Wondering if anyone else has had similar issues in the last few days

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3056014 29-Mar-2023 08:56

Then tell the Kogan care staff member to raise a fault ticket so someone that can sort it out!

dilukd

3 posts

Wannabe Geek

#3056031 29-Mar-2023 09:11

Tickets have been raised and keep going around in circles which is why I was keen to figure out if there were anyone else experiencing the same as this doesn't seem a credit card issue on my part but server/service issue with it not responding.

Wakrak

1714 posts

Uber Geek

ID Verified

Lifetime subscriber

#3056039 29-Mar-2023 09:39

dilukd:

Tickets have been raised and keep going around in circles which is why I was keen to figure out if there were anyone else experiencing the same as this doesn't seem a credit card issue on my part but server/service issue with it not responding.

I'll ask on Cheapies. See if anyone knows a solution.

https://www.cheapies.nz/comment/173016/redir

Kraven

729 posts

Ultimate Geek

#3058009 3-Apr-2023 08:57

Activated a new SIM last night and had no issue loading a card for payment. No payment has been taken though as I had a voucher.

dilukd

3 posts

Wannabe Geek

#3058015 3-Apr-2023 09:04

Great to hear .. will try in a few weeks again as I had to stay with my current provider for another billing period while this was resolved