XTRA ADSL Down Again!

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CRKD

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#12876 11-Apr-2007 10:38

XTRA's ADSL Network is having issues issues again, I have three customers affected in Auckland, (City and Airport), it seems that some people can't authenticate (RADIUS down again?) and those who can get a PPP session going can't get any data down the line.

Its been out for over an hour now and as usual Xtra haven't updated their network status message to indicate a problem, you have to sit on hold for 20+ minutes to get to a CSR who tells you its broken and they have no idea when it will be fixed, go Telecom!

allan

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#66794 11-Apr-2007 14:06

Not just Auckland - Karori area of Wellington was also affected with similar symptoms. Nationwide perhaps, but who would know, given that Xtra never seem to update their network status message.

lapimate

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#66853 11-Apr-2007 20:49

Perhaps it was their DNS servers again? The ADSL link itself seemed to be active, and via Vodem I could access the xtra/yahoo web site ("no known major issues") & [secure] xtra e-mail.

It is certainly unacceptable service that they do not have a timely (lack-of) service explanation.

cokemaster

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#66854 11-Apr-2007 21:02

lapimate: Perhaps it was their DNS servers again?

Looks fine here... I can't test my Xtra connection as I'm currently in the process of getting it moved over.
; <<>> DiG 9.3.2 <<>> geekzone.co.nz @alien.xtra.co.nz
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 24407
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;geekzone.co.nz.                        IN      A

;; ANSWER SECTION:
geekzone.co.nz.         2020    IN      A       210.48.73.74

;; Query time: 146 msec
;; SERVER: 202.27.184.3#53(202.27.184.3)
;; WHEN: Wed Apr 11 20:59:01 2007
;; MSG SIZE rcvd: 48

; <<>> DiG 9.3.2 <<>> geekzone.co.nz @terminator.xtra.co.nz
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 47632
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;geekzone.co.nz.                        IN      A

;; ANSWER SECTION:
geekzone.co.nz.         2747    IN      A       210.48.73.74

;; Query time: 132 msec
;; SERVER: 202.27.184.5#53(202.27.184.5)
;; WHEN: Wed Apr 11 21:01:32 2007
;; MSG SIZE rcvd: 48

; <<>> DiG 9.3.2 <<>> geekzone.co.nz @dnsc1.xtra.co.nz
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 52965
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;geekzone.co.nz.                        IN      A

;; ANSWER SECTION:
geekzone.co.nz.         1398    IN      A       210.48.73.74

;; Query time: 143 msec
;; SERVER: 202.27.158.40#53(202.27.158.40)
;; WHEN: Wed Apr 11 21:03:08 2007
;; MSG SIZE rcvd: 48

; <<>> DiG 9.3.2 <<>> geekzone.co.nz @dnsc2.xtra.co.nz
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27014
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;geekzone.co.nz.                        IN      A

;; ANSWER SECTION:
geekzone.co.nz.         1381    IN      A       210.48.73.74

;; Query time: 128 msec
;; SERVER: 202.27.156.72#53(202.27.156.72)
;; WHEN: Wed Apr 11 21:03:26 2007
;; MSG SIZE rcvd: 48

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DjShadow

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#66916 12-Apr-2007 13:22

I've been having the off problem too, around 6pm last night (not the 1st time this has happened) my router would be disconnect from Xtra, but after giving the router a reboot it seems to login fine.
Am using a Belkin Wireless router off the Te rapa exchange in hamilton.