Query about the physical ADSL connection process

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Confy

14 posts

Geek

#136860 11-Dec-2013 12:14

First post so apologies if this is in the wrong place.

I just signed up for Snap and they let me know the date Chorus will activate my ADSL. I took a look at my modem and I can see an upstream/downstream speed reported in the config. interface, so I was wondering what the process is that the engineer goes through now? I'm assuming my line has been physically connected since I see the up/down speed, so is it a software provisioning that happens next?

PeterReader

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#949261 11-Dec-2013 12:14

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

trig42

5810 posts

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#949285 11-Dec-2013 12:20

Were you with anyone before or is this the first time you have had that line connected?

Confy

14 posts

Geek

#949301 11-Dec-2013 12:29

I've never had ADSL service at the property before, but I don't know about previous tenants. I've been there a while now so even if previous tenants had ADSL, I would have expected it to be disconnected.

chevrolux

4962 posts

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Inactive user

#949329 11-Dec-2013 12:44

Broadband ports can stay physically connected to the line even when the previous owner moves out. It is called an 'intact connection'.
The issue is that Chorus are very capable of picking up intacts and activating the phone line but they seem rather incapable of re-using the intact port. I think it mostly comes down the uselessness of ICMS and probably a lot of user error in the provisioning stages.

More than likely a different port needs to be wired in to your line than what is there now as a new port would have been provisioned rather than the intact.

Confy

14 posts

Geek

#949408 11-Dec-2013 14:41

Thanks chevrolux, that explains why I see the up/down speed on the line I guess. Hopefully the fact there's an intact connection already won't cause any issues when they get around to adding another one

Downhillnz

62 posts

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Inactive user

#960756 3-Jan-2014 15:00

chevrolux: Broadband ports can stay physically connected to the line even when the previous owner moves out. It is called an 'intact connection'.
The issue is that Chorus are very capable of picking up intacts and activating the phone line but they seem rather incapable of re-using the intact port. I think it mostly comes down the uselessness of ICMS and probably a lot of user error in the provisioning stages.

More than likely a different port needs to be wired in to your line than what is there now as a new port would have been provisioned rather than the intact.

Its not so much chorus's fault. Its more so that one ISP can't see another ISP's records when they are provisioning a line. More often than not, people at the Service Company level will throw in intact tracings.

webwat

2036 posts

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#961608 5-Jan-2014 19:21

Confy: Thanks chevrolux, that explains why I see the up/down speed on the line I guess. Hopefully the fact there's an intact connection already won't cause any issues when they get around to adding another one

It used to cause lots of problems to the extent that provisioning would process the intact orders manually for a while. Now the systems automatically check for intact ports and I think reserve it until completed. Anyway theres some software that configures the "tunnelling" (ie speed, ISP, service priority etc) after provisioning have put the order through, and then you just wait for that to be refreshed an hour later. The whole process usually gets completed next day unless you require a tech to fix something blocking the DSL. Naked DSL can sometimes used to take ages if they couldn't find which line was previously connected at your address, hope thats been streamlined now.

Time to find a new industry!