slow speed!help!

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trung007

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#26780 3-Oct-2008 08:47

hii'm with slingshot,fireplan full speed down.i'm getting very slow speed.i called slingshot but they said my line only allow max of 1.25mbps which is equivalent to about 100kbps download speed.what should i do?is it the phone line that i damaged or something?thankstrung

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#168763 3-Oct-2008 10:09

Yup, request a tech onsite to run some tests.

Ive been told that if you are getting 2mbps+ then Telecom wont help as they consider 2mbps+ Broadband. If its under, then theyre more likely to help. But this is coming from an ISP who gave me so much crap regarding a s*** connection it wasnt funny....

But be warned, if a Telecom contractor does come out and finds a fault in your equipment, (adsl filter, router, another phone causing the fault) then be prepared to cough up some money. (Think its usually around $90)

Which area are you in and do you know how far your exchange is ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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trung007

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Wannabe Geek

#168773 3-Oct-2008 11:15

nah sorry i don't know anything bout this are as i just moved in.loli live in mt edenhow do request a tech ?who should i call?what speed do you get?

xpd

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#168777 3-Oct-2008 11:26

Ring your ISP - explain the issue to them, They should then go though some troubleshooting with you such as unplugging all other phone devices in the house etc.
If they cant help over the phone, they should then contact Telecom on your behalf and organise someone to come out and check your lines etc.

Im in Glenfield so quite a distance from you, but Im 2km exactly from the local Glenfield exchange and get 5.5-6mbps.

Good luck!

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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trung007

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Wannabe Geek

#168786 3-Oct-2008 12:08

you're lucky brohow do i know how far i am from the exchange?thanks for the info

xpd

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#168796 3-Oct-2008 12:40

Luckily my father used to work for Telecom so he told me where it was :-p
There is a way to get a rough idea by the readings from your router but Im not sure on the formula....

You can having a look here as well - but its not always correct (as I discovered)
http://hwiki.digitalsouth.net.nz/broadband/exchange_locations

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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trung007

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Wannabe Geek

#168800 3-Oct-2008 12:44

my house is only 1.9 km from the exchange?!what happen?! you're so lucky and i'm the oppositelol:(

xpd

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#168808 3-Oct-2008 13:25

Sounds like youve got a line fault somewhere then..... get onto your ISP and go from there.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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trung007

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Wannabe Geek

#168819 3-Oct-2008 13:54

i have but they didn't really work anything out.so who can i contact to check if there is any line faults around my house?thanks

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#168822 3-Oct-2008 14:07

You can try calling Telecom directly but 99% of the time theyll send you back to your ISP.

If Slingshot refuse to offer any further assistance, start screaming Fair Go at them

Seems to be the only way to get things done these days.....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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