Hi there,

I have recently requested a new ADSL internet connection with Xnet for the Fusion plan in urban Rotorua and was told by Telecom that I was too far from the exchange to receive internet. My neighbour 20 metres up the street receives ADSL internet with Vodafone and knows of several other people on the same street that have ADSL internet connections. My neighbour also indicated that he too could not initially get ADSL because he was too far from the exchange. It was only after he complained to Telecom that he finally got connected. I then rang Telecom to find out when I could expect an internet connection to be made available and also asked about the cabinetisation (ADSL2+). The staff member did a line check on my number and said I could get connected and proceeded to tell me about Telecom's plans and if I would like to be put through to a sales person. I indicated to the staff member that a Telecom tech tested the line and said we were too far from the exchange but she insisted we could get ADSL. After this I am not sure what story to believe. My latest suspicion suggests Telecom wants my custom and will prevent me going with Xnet by saying I am too far from the exchange, especially seeing that my current landline connection with Telecom would not be needed with the VFX service which is part of the Xnet Fusion plan.

If you have been in a similar situation or have advise on my dilema, please reply to my post.

Thanks,
Dan