Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ShortyNZ

52 posts

Master Geek


#299410 5-Sep-2022 15:23
Send private message

Hi all.  I hope my question doesn't cause too much eye-rolling - some of the gear is a bit old ;)

 

I have just switched over from my ancient HP pc with Windows 7 (I know, I know) to a new HP desktop with Windows 11.  

 

I have a really old HP printer (Photosmart 3110 all-in-one) which works fine on the old desktop and which I have a couple of years worth of ink for.  I have looked at new printers but I really feel more inclined to keep my old one if I can.

 

However, since moving it to the Win 11 desktop, the printer still works fine, but the scanner is not recognised (I get a "no scanners were detected" error message).  Googling seems to indicate this is a common problem.

 

I have followed all of the most promising-looking suggested "fixes" (many of which involved the Windows Image Acquisition settings) without any joy and have downloaded/run the HP Print & Scan Doctor tool, to no avail.

 

My husband copied the printer drivers from the old desktop onto a thumbdrive and tried using that with the new one, but that didn't work either (you can probably tell I'm not terribly technically competent at this point).

 

I suppose I feel it should be fixable when the printer is still going fine - but that is probably wishful thinking.  I wouldn't mind spending money on it, to keep using it - but I can't find any solution, free or otherwise.  

 

Am I wasting my time?   I just prefer the printer I have (compared with the Epson I was thinking about getting, which I don't like the paper feed options on) but I will give up and give in if there is really no cure ;)  

 

Thanks.

 

 

 

 


Create new topic
shk292
2857 posts

Uber Geek

Lifetime subscriber

  #2963522 5-Sep-2022 15:27
Send private message

If you have room, you could always buy a new MFD purely for scanning, and keep using the old one for printing.  With modern devices being network-connected, the new device can go anywhere




bagheera
539 posts

Ultimate Geek


  #2963526 5-Sep-2022 15:44
Send private message

supported OS "Microsoft Windows 2000 Professional Service Pack 3 or higher, XP, XP Media or Tablet edition (does not support Windows 95, 3.1, NT 4.0, DOS, 2003 Server, or 64-bit.)"

 

 

 

so, windows 11 - 64bit, also no smb 1 (but can be turn on and might fix the scanning) or, but no tls 1.0 in windows 11 - good luck getting that working on 11.

 

 

 

https://support.hp.com/us-en/product/hp-photosmart-3100-all-in-one-printer-series/439598/model/439601/document/c00429124


askelon
879 posts

Ultimate Geek

ID Verified

  #2963530 5-Sep-2022 16:05
Send private message

Theres no drivers for anything newer than Windows Vista.  Looks like its roughly around a 04-06 era model.  Looks like there were ever any drivers past Windows Vista so its unlikely you'll ever get it going. The printing drivers will most likely be a pretty generic driver as well.  Not ideal.  




mattwnz
20164 posts

Uber Geek


  #2963611 5-Sep-2022 19:45
Send private message

Can you run a virtual machine on windows 11 , running windows 7 and scan through that? But it is more fiddly to do.


cb1

cb1
336 posts

Ultimate Geek


  #2963614 5-Sep-2022 19:57
Send private message

I encountered the a similar issue with my HP F2180 all in one while using Windows 10. The HP printer s/w used Flash and when it become unsupported it no longer worked. Under Win 10 I was able to uninstall the HP printer s/w, run the install program but customise the installation to only install the 'All in One software', which installs only the essential portions (e.g. the drivers). Then I was able to install the free HP Scan and Capture app from the Microsoft store and use that for scanning.

 

Under Win11, I've found I can do this again, BUT each time there is a monthly security update to Win11, the HP Scan capture gets a 'general failure' and won't work. BUT, going into device manager, selecting the printer from under 'Imaging devices' and deleting it and then scanning for new hardware reinstates it and it works again.

 

Hope this also works for you. Maybe the HP Scan and Capture app will work for you directly. Hopefully you still have the installation CD.

 

 





cb

  #2963742 5-Sep-2022 22:49
Send private message

Try vuescan https://www.hamrick.com/, I used it to keep an hp scanner for 98 working under windows 7

ShortyNZ

52 posts

Master Geek


  #2963743 5-Sep-2022 22:49
Send private message

Many thanks for the extra information, suggestions and opinions about likely (or otherwise) success; very helpful when I don't have much experience with it.

 

We are going to give the things suggested a go.  

 

If nothing works, I think a separate wireless scanner might be worth me checking out, at least.

 

Thanks again - appreciate the help.

 

Lisa


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.