Help help help, your advice needed

Forums › Legacy mobile platforms (Windows Mobile, Palm OS, Web OS, Symbian, Meego, Blackberry) › Help help help, your advice needed - Telecom Okta Mobile

thinker

9 posts

Wannabe Geek

#28554 4-Dec-2008 08:16

Hi all,

Firstly - thanks for all the info there is on this site, it is truely a gem. Look - I have had a OKTA Mobile (green one) for 8 months now and it has been quite okay for me, runs like a slow piece of @#!@# sometimes, resets required often but other than that, nothing you wouldnt expect from something running on a windows platform!!!

Look, problem: It randomly started resetting at random intervels, even when the unit had been reset to factory settings to rule out some 3rd party software causing the issue. It does it only every so often so I was quite stumped; I have cared for it really well, never ever have had it come in contact with water and so I sent it away for repair wondering if maybe it needed a ROM upgrade.

After 8 days of sitting on their tech bay shelf, I finally got an update at 11pm last night after work; it read:

3/12/2008 4:23:53 p.m.

Liquid damage on PCB and components. Unit B.E.R. Verified with line lead. Returned un-repaired. Assessment charges applied.

What the hell man!?!? It still boots up and every thing and they are so readily quick to pass it off as liquid damage? Can someone please tell me if I should be dubious; I've never had it come in contact with any liquids, it has been in one of those nice little protective cases and I am really baffled with their findings. Especially since they say that not only is there liquid damage to PCB but components as well? Doesn't this seem very farfetched to say the least? Can someone suggest what I should do from here? Its only 8 months old, still boots up (I dont have it back yet, maybe he screwed it even more in the hurry that I am sure all of them are in).

I feel like complaining to OKTA but OKTA's contact number is 777, wow - I know I will get as far as being told that they cant help; I tried to reach some kind of OKTA support through that number previously and its just a god damn joke.

What reprise does one have? I am tempted to get in contact with Fairgo on this one as people should be made aware that even if you treat your device with the respect that they deserve, they only last 6-12 months so be prepared for your phone to die due to vapour in the air that the manufacterer has yet to make their devices immune to?

I'm fuming.... someone please help!
Craig

gkjb

128 posts

Master Geek

#181929 4-Dec-2008 08:33

always contest their first findings on repairs and damage assessments. they will always try and turn you down atleast once. kick up a huge fuss and keep pestering them unitl they fix it.

zocster

1983 posts

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#181930 4-Dec-2008 08:36

as above if you are definitely positive that you have not in any way had contact with liquid of any kind, contest the findings I have heard various stories about the Okta, some good some bad.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobi

gkjb

128 posts

Master Geek

#181933 4-Dec-2008 08:41

i have had issues with several other gadgets etc and they send them away for evaluation. when they get back to me they claim its user caused damage or general wear and tear (still in the warranty period) and then refuse to fix it. just hassle them about it and if it doesnt look likely hassle them again. they will get the drift and more often than not they will give in.

undecided

44 posts

Geek

#181945 4-Dec-2008 09:42

@ All of the above, believe it or not, repair companies don't actually just make up claims so they don't have to fix faulty devices. Telegistics, who I believe are telecoms repair agent always take a photo of the liquid damage and keep it on file. Ask the dealer who sent the device away to email them and get a copy. And as far as the 'pestering until you get what you want' advice goes.....chances are that will only end up making you look stupid and waste an awful lot of your time and energy.

tonyhughes

Hawkes Bay
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#181951 4-Dec-2008 10:10

It amazes me that people send devices to experts, then because they dont like the findings, all of a sudden the expert must be full of nutella?

I have dealt with customers who have sworn (not for long, I have kicked many a customer out in my day) and have threatened to take business elsewhere on the basis that they never got their phone wet (some walking in talking on it, in the rain, from their car to the store), one lady who packed a huge hissy fit, and in front of her I removed the battery and there was DROPS of WATER on the PCB that you could see through the gaps in the case. Another guy later admitted that his phone sat on the bathroom sink every day when he took a hot shower!

In most cases, corrosion is visible, and documented.

If you expose your phone to humid environment, chances are, that you will end up with corrosion issues.

gkjb

128 posts

Master Geek

#181952 4-Dec-2008 10:19

I didnt mean to sound like an ass, but in my general experience I have been turned down for very pathetic reasons.
I also didnt mean that every tech or repair agency turn you down but a fair chunk have. One turned me down on a warranty claim because there was a loose connection to the headphone jack in my ipod despite it only having been a week since purchase and there wasnt even a scratch on it.

but upon reading my first comment I see why I sound like a prat...my bad

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#181980 4-Dec-2008 11:49

you can look at the photos yourself online goto telegistics.co.nz and at the bottom of the page it has esn search, input your devices esn and you can look at the photos they took as verfication.

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RedJungle

Phil Gale
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#181998 4-Dec-2008 12:41

n00dy: you can look at the photos yourself online goto telegistics.co.nz and at the bottom of the page it has esn search, input your devices esn and you can look at the photos they took as verfication.

That is very cool!

Laz

33 posts

Geek

#182335 5-Dec-2008 16:03

Definitely! Really Handy