NF8AC Losing Internet Connection Randomly

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Forums › LAN (ethernet/Wifi/routers/Bluetooth) › NF8AC Losing Internet Connection Randomly

NZDRWolf

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#237766 17-Jun-2018 15:04

my router is having an issue where it just randomly drops out and loses connection. all i can find is the internet light is going out

Joel Bason

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sbiddle

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#2039138 17-Jun-2018 15:23

Are you running recent firmware? I'm guessing possibly not?

NZDRWolf

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#2039142 17-Jun-2018 15:41

i'm thinking about it, but its an isp provided router and they have a custom firmware

Joel Bason

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NZDRWolf

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#2039248 17-Jun-2018 20:25

ok so i did that and still have the issue :(

Joel Bason

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hio77

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Lizard Networks

#2039251 17-Jun-2018 20:27

What sort of connection do you have?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Aredwood

3885 posts

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#2039354 18-Jun-2018 08:15

Which ISP do you have?

Can you still login to the routers admin page when the connection has stopped working?

To get the internet working again, do you just need to restart the router, or do you have to do something else?

NZDRWolf

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#2039438 18-Jun-2018 09:38

vdsl connection
now ISP
can log in to router
just have to wait for it to sort itself out

Joel Bason

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djtOtago

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#2039440 18-Jun-2018 09:42

How long do you normally have to wait for the internet connection to come back?

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NZDRWolf

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#2039757 18-Jun-2018 13:52

between 30 seconds to 2 minutes usually

Joel Bason

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hio77

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Lizard Networks

#2039763 18-Jun-2018 13:59

NZDRWolf:

vdsl connection
now ISP
can log in to router
just have to wait for it to sort itself out

Right ok, so it's interly possible this is a DSL layer disconnection rather than modem related.

eg. a line fault..

I'd speak to NOW to run some tests on the connection :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

NZDRWolf

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#2039992 18-Jun-2018 19:26

have had two routers now and both are experiencing the issue. so it is a line fault. chorous came and ceck external and found nothing that needs fixing. so its internal. any suggestions?

Joel Bason

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hio77

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Lizard Networks

#2039996 18-Jun-2018 19:30

NZDRWolf:
have had two routers now and both are experiencing the issue. so it is a line fault. chorous came and ceck external and found nothing that needs fixing. so its internal. any suggestions?

See this is the awkard gap... That only your provider can really manage (chorus provide them with the tools to test and prove disconnections)

If a feild tech goes out and cant find an issue. They will simply say there is no issue.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Aredwood

3885 posts

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#2040262 19-Jun-2018 09:41

Can you check the router system logs, to see if the DSL is dropping and resyncing?

Does the router report how long since the DSL last resynced?

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