TVNZ app won't play today's 6pm news

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Readwing46

10 posts

Wannabe Geek

#277124 27-Sep-2020 19:59

Apple TV 4k

Since last week our TVNZ app wont play today's 6pm news. Plays yesterdays, plays other programs, but not the recently completed news bulletin. Message reads "Something went wrong. We can't find that show. Try again later". Was working fine until about a week ago.

I have updated the AppleTV to the latest TVOS (14.0.2), and deleted then re-installed the TVNZ app. Same deal.

Anyone else with this problem, or a fix for it?

TIA

Tony T.

kiwiharry

1030 posts

Uber Geek

ID Verified

Subscriber

#2574942 27-Sep-2020 20:08

My brother also mentioned to me today that his Apple TV no longer plays programmes from TVNZ On Demand. He said the commercials will play preceding the selected show, but not the show itself. Think he said he just gets spinning arrow.

If you can't laugh at yourself then you probably shouldn't laugh at others.

RunningMan

8956 posts

Uber Geek

#2574943 27-Sep-2020 20:10

What time are you trying to watch it- before the original broadcast has ended?

halper86

547 posts

Ultimate Geek

ID Verified

#2574946 27-Sep-2020 20:12

Have had a few problems with the TVNZ app on ATVHD. i.e. ads getting stuck, asked to login again, login credentials incorrect etc. All after tvOS 14 updates

bj99

169 posts

Master Geek

#2575939 29-Sep-2020 15:48

Readwing46:

Apple TV 4k

Since last week our TVNZ app wont play today's 6pm news. Plays yesterdays, plays other programs, but not the recently completed news bulletin. Message reads "Something went wrong. We can't find that show. Try again later". Was working fine until about a week ago.

Anyone else with this problem, or a fix for it?

I've noticed this problem too. It works later in the evening some time after the broadcast has finished.

I also have an ATV 4 (non 4k version) and it doesn't have the same problem.

We're now watching TV3 news instead which works fine.

Cheetah457

4 posts

Wannabe Geek

#2576234 29-Sep-2020 23:48

Might be related or not, noticed that until about 11ish, there are two versions of the news on on demand.

One is just the news and stays active, the other expires about 11 and includes last bit of the chase and cuts off last bit of news, don’t know if it’s always been like that though.

surfisup1000

5288 posts

Uber Geek

#2578247 2-Oct-2020 18:25

I still cannot play tv1 news until sometime after it finished broadcasting.

Others still have this issue?

When I click the tvnz news , I get "Something went wrong we can't find that show please try again later".

I can watch it live OK, but, cannot rewind to the start.

bj99

169 posts

Master Geek

#2578253 2-Oct-2020 18:30

Still having the problem here.
Very annoying.

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wonderstuff

110 posts

Master Geek

#2578261 2-Oct-2020 18:36

Ditto - Apple TV4K TVNZ Ondemand app does not let you stream the news by VOD until the news is finished. This is annoying as this was one of the best features of the app.

Interestingly, on other IOS devices using the TVNZ app you can still start playback by VOD mid way through broadcast.

surfisup1000

5288 posts

Uber Geek

#2578270 2-Oct-2020 18:54

i filed a problem report on the tvnz website -- others could do the same. maybe they don't even know?

https://helptvnz.zendesk.com/hc/en-us/requests/new?mobile_site=false

Enquiry topic = TVNZ on demand.

morrisk

364 posts

Ultimate Geek

Lifetime subscriber

#2578279 2-Oct-2020 19:19

Same here - I have submitted a report - thanks for the link.