Connection issues and global mode issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Connection issues and global mode issues

AlbinoGorilla

35 posts

Geek

#171559 22-Apr-2015 17:35

Hey Geekzone,

I'm having 2 issues, and I'm not sure if they are related or not. They only began after our new modem arrived yesterday, as the first one was dropping WiFi signal. Standard slingshot issued modem/router. VB104W.

Issue 1 - I first noticed something was up when GTA V PC booted me from online. I was able to reconnect instantly. Next Skype dropped a call, reconnecting again within 5-10sec. Tried downloading wireshark, see if I could spot dropped packets/errors. The download constantly failed due to "network error". Speedtest showing 30mb/s, but will sometimes stall and drop to 0mb/s.

Issue 2 - Netflix is showing NZ content, even though global mode turned on. Hulu.com and other USA websites think I'm in the USA, and allow me to view their content. But Netflix refuses.

I have cleared DNS cache on all devices. Rebooted modem. Rebooted devices.

Would appreciate some help with both of these issues, especially if they are related (DNS issue?) I've pasted the STATs page from my modem.

PeterReader

6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1289610 22-Apr-2015 17:35

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

AlbinoGorilla

35 posts

Geek

#1289619 22-Apr-2015 17:44

I should mention, I've spoken to Slingshot support (level 1 I assume) who told me the connection issue was due to having Java installed, and it was messing with my speedtest.net results. Also she told me to call Netflix and explain that I was seeing NZ content when I'd chosen USA on global mode.

n4

959 posts

Ultimate Geek

#1289630 22-Apr-2015 17:55

AlbinoGorilla: I should mention, I've spoken to Slingshot support (level 1 I assume) who told me the connection issue was due to having Java installed, and it was messing with my speedtest.net results. Also she told me to call Netflix and explain that I was seeing NZ content when I'd chosen USA on global mode.

Hahaha, can only imagine how that conversation with Netflix would go!

Samsung Note20 Ultra, on 2degrees

AlbinoGorilla

35 posts

Geek

#1289635 22-Apr-2015 17:58

IPv4 Statistics

Packets Received = 1319765
Received Header Errors = 0
Received Address Errors = 136
Datagrams Forwarded = 0
Unknown Protocols Received = 0
Received Packets Discarded = 2439
Received Packets Delivered = 1322074
Output Requests = 902704
Routing Discards = 0
Discarded Output Packets = 1914
Output Packet No Route = 6
Reassembly Required = 0
Reassembly Successful = 0
Reassembly Failures = 0
Datagrams Successfully Fragmented = 0
Datagrams Failing Fragmentation = 0
Fragments Created = 0

IPv6 Statistics

Packets Received = 1675
Received Header Errors = 0
Received Address Errors = 90
Datagrams Forwarded = 0
Unknown Protocols Received = 0
Received Packets Discarded = 92
Received Packets Delivered = 2100
Output Requests = 992
Routing Discards = 0
Discarded Output Packets = 16
Output Packet No Route = 8
Reassembly Required = 0
Reassembly Successful = 0
Reassembly Failures = 0
Datagrams Successfully Fragmented = 0
Datagrams Failing Fragmentation = 0
Fragments Created = 0

ICMPv4 Statistics

Received Sent
Messages 1715 604
Errors 0 0
Destination Unreachable 1702 600
Time Exceeded 5 0
Parameter Problems 0 0
Source Quenches 0 0
Redirects 0 0
Echo Replies 8 0
Echos 0 4
Timestamps 0 0
Timestamp Replies 0 0
Address Masks 0 0
Address Mask Replies 0 0
Router Solicitations 0 0
Router Advertisements 0 0

ICMPv6 Statistics

Received Sent
Messages 71 67
Errors 0 0
Destination Unreachable 3 3
Packet Too Big 0 0
Time Exceeded 0 0
Parameter Problems 0 0
Echos 0 0
Echo Replies 0 0
MLD Queries 0 0
MLD Reports 0 0
MLD Dones 0 0
Router Solicitations 0 9
Router Advertisements 0 0
Neighbor Solicitations 20 32
Neighbor Advertisements 48 23
Redirects 0 0
Router Renumberings 0 0

TCP Statistics for IPv4

Active Opens = 7360
Passive Opens = 73
Failed Connection Attempts = 742
Reset Connections = 1116
Current Connections = 142
Segments Received = 937012
Segments Sent = 514589
Segments Retransmitted = 9524

TCP Statistics for IPv6

Active Opens = 17
Passive Opens = 6
Failed Connection Attempts = 2
Reset Connections = 3
Current Connections = 0
Segments Received = 195
Segments Sent = 193
Segments Retransmitted = 6

UDP Statistics for IPv4

Datagrams Received = 396963
No Ports = 743
Receive Errors = 285
Datagrams Sent = 409555

UDP Statistics for IPv6

Datagrams Received = 1477
No Ports = 8
Receive Errors = 84
Datagrams Sent = 753