Orcon VDSL unable to connect when Master Filter is installed

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon VDSL unable to connect when Master Filter is installed

CaseyN

8 posts

Wannabe Geek

#223123 13-Sep-2017 22:40

Hi,

Just got fully switched over from ADSL to VDSL today and installed an xDSL Master Filter, though after I completed the install, the modem was unable to synchronize. My phones however, all worked fine.

Log displayed:

kernel: Line 0: VDSL G.993 started

kernel: Line 0: VDSL2 link down

And repeated indefinitely.

With the xDSL filter removed, the modem is able to synchronize fine.

If you'll excuse the crudeness of it, I quickly threw together a wiring diagram of sorts.

Any input on why it may not be working would be greatly appreciated.

1 | 2

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Lizard Networks

#1864841 13-Sep-2017 23:19

This would seem like one of two things.

A, you have connected the splitter incorrectly/made a bad join

B, your filter is faulty.

Chances of a faulty splitter is rare, however; based off your drawing (i'm assuming colors are correct) this does match how a splitter is installed.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

CaseyN

8 posts

Wannabe Geek

#1864853 13-Sep-2017 23:36

I had not considered a faulty filter, though as you say that would be rare.

I'll triple check the wiring/joins as soon as I get a chance, and yes, the colours in the diagram are correct.

Would I be correct to assume that because the phones are working, any fault in the wiring would have to be between the filter and modem?

coffeebaron

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#1864884 14-Sep-2017 07:03

What is your RJ11 pinout? Try an RJ45 socket and punch down on blue (pins 4+5)

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CaseyN

8 posts

Wannabe Geek

#1865118 14-Sep-2017 11:07

Currently the RJ12 is connected directly to the filter via a cat5e cable. Removing the jack from the equation was one of the first things I did when I was trying to get a connection.

When it was connected, I had used the blue pins (4 & 5) as you said.

Current pinout on the RJ12 is White to pin 3 and Green to pin 4. I tried reversing this though it seemed to make no difference.

This all aside, I'm actually pretty impressed with the speed I'm getting without the filter.

Currently on profile 17a with a DL speed of 34.1mbps and an UL speed of 11.6mbps.

Line attenuation(0.1db) is 192 for download and 0 for upload.

Ping is 15ms.

However, though this is probably just a complete coincidence, ever since about 10:30pm last night, the Orcon DNS have not been working for me. Manually setting my computers to use the Google DNS works fine though.

robfish

683 posts

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#1865129 14-Sep-2017 11:18

If the modem works fine without the filter then you can be sure your filter wiring is the problem.

Those filters are extremely reliable so you should check that your connections are correct and sound.

Remember that only one output is filtered - the output to your modem should not be filtered so if you have the filtered output going to the modem it will not work.

Rob

CaseyN

8 posts

Wannabe Geek

#1865156 14-Sep-2017 11:43

Is there any way to tell which output is filtered? I simply followed the instructions printed on the filter itself.

"Or/wh to LINE and Gr/wh to MODEM. Bl/wh to PHONE wiring."

I have installed a couple of these before and they all worked flawlessly, though my houses wiring is a bit more difficult to work with.

There is no ETP on the outside of my house, the line comes straight in and is terminated inside a BT master jack.

robfish

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#1865181 14-Sep-2017 12:05

The incoming line is not filtered so you can connect your modem to that.

I think, from memory when I had analogue phones, that my filter was in line with the phones and my modem was connected to the incoming line.

Rob

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CaseyN

8 posts

Wannabe Geek

#1866565 15-Sep-2017 00:11

So, If I am understanding you correctly, It could wired like shown without any ill effect?

(Again, please excuse my artistic talent)

If that is correct, why do the filters have an output specifically for the modem? Is it actually just a pass-through from the incoming line?

hio77

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Lizard Networks

#1866566 15-Sep-2017 00:23

CaseyN:

So, If I am understanding you correctly, It could wired like shown without any ill effect?

(Again, please excuse my artistic talent)

If that is correct, why do the filters have an output specifically for the modem? Is it actually just a pass-through from the incoming line?

in the first style of these splitters, the ADSL2+ only ones, this is how they worked.

Things changed a little for the VDSL ones.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

CaseyN

8 posts

Wannabe Geek

#1866569 15-Sep-2017 00:34

Interesting. I'll try wiring it like that next.

On that note, I had first attempted to install the filter before I had connected the modem for the first time.

Now that I have connected it without the filter, should I wait for the ten day DLM training period to be over before disconnecting and rewiring?

I understand that you should disconnect the modem on a VDSL connection as little as possible, yes?

Jase2985

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#1866582 15-Sep-2017 06:17

CaseyN:

So, If I am understanding you correctly, It could wired like shown without any ill effect?

(Again, please excuse my artistic talent)

If that is correct, why do the filters have an output specifically for the modem? Is it actually just a pass-through from the incoming line?

no thats not correct your first drawing is correct the xdsl jack comes off the filter. people are telling you do do it like that to check its working correctly before the filter

having it like the drawing above defeats the purpose of the filter, to separate/filter out the voice signal/interference for the xdsl modem

robfish

683 posts

Ultimate Geek

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#1866593 15-Sep-2017 06:47

Sorry but the last post is, as far as I know, incorrect.
The filter filters out the digital signal from the analogue signal.
Wired incorrectly and the modem will not work.

Rob