twelve99.net hop adding 100ms latency to connection for users on static IP?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › twelve99.net hop adding 100ms latency to connection for users on static IP?

voetre

9 posts

Wannabe Geek

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#300526 15-Sep-2022 17:21

Firstly my sample size is fairly small as I only know two people (myself included) on a static IP address with 2Degrees and 1 other on CGNat. for the past month and a half, we (myself and the other individual on a static IP) have had increased latency when routing through twelve99-cust.net to the Final Fantasy 14 servers.

This is the tracert from myself (on a static IP) (based in Christchurch):

this is my friend (static IP) (based in Wellington):

this is my friend on CG nat living in Christchurch (in fact he is even live just down the road from me)

of note here, we all route to the ntt-ic-326358-las-b24.ip.twelve99-cust.net [213.248.103.171] but only the CGNAT friend does not suffer from the increased latency.

This appears to have started happening around the same time as this post on the forum https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=299159&page_no=1#2959703 however it was only fixed at the same time for my friend on CGNAT, not for myself or my other friend with static IP addresses.

Currently, Myself and the friend in Wellington can use a VPN and circumvent the LAS-B24 twelve99 hop and not have this +100ms added.

My VPN tracert (Mudfish Node US West (Los Angeles - Aoyou 10)):

The Mudfish node info if you are curious:

while the VPN solution does work, I would like to know if there is anything I should be trying to solve this? I'm almost to the point where I sit on the phone for an hour and try to cancel my static IP for the 2nd time! 😅

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423 posts

Ultimate Geek

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Lifetime subscriber

#2968744 15-Sep-2022 17:43

I'm in Wellington on 2degrees with static IP(s). I just tested on Wi-Fi and saw ~150ms latency so something else might be going on, or it's just come right :P

The first hop out of my home network is 111.69.7.65 (same as your friend's one above)

voetre

9 posts

Wannabe Geek

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#2968746 15-Sep-2022 17:45

still experience the high latency, after going through this for over a month, I'm starting to doubt if there is a fix

Behodar

10501 posts

Uber Geek

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#2968747 15-Sep-2022 18:00

For what it's worth, ~150 ms on Voyager (and probably closer to 145 once this is fixed).

skewt

750 posts

Ultimate Geek

#2968830 15-Sep-2022 21:23

May not make a difference but you ran trace route on a different IP on the CGNAT connection
It’s .9, not .90

voetre

9 posts

Wannabe Geek

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#2968837 15-Sep-2022 22:05

Had him run it again, but the result shouldn't change (and didn't). The issue is with the twelve99 hop, the .9/.90 difference is just the world server for the game, they are all racked in the same data center once you get into the 204.2.229.x range

ANglEAUT

2320 posts

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#2968838 15-Sep-2022 22:06

Happening in Auckland as well.

traceroute to 204.2.229.9 (204.2.229.9), 30 hops max
1 172.17.72.1 (fritz.box) 4.956ms 5.811ms 13.374ms
2 111.69.7.41 (41.7.69.111.static.snap.net.nz) 17.272ms 17.181ms 25.466ms
3 * * *
4 62.115.175.227 (TWODEGREES-svc063403-ic344202.ip.twelve99-cust.net) 134.910ms 138.108ms 131.637ms
5 62.115.175.226 (las-b24-link.ip.twelve99.net) 139.511ms 143.630ms 131.663ms
6 213.248.103.171 (ntt-ic-326358-las-b24.ip.twelve99-cust.net) 224.072ms 223.623ms 224.008ms
7 129.250.3.122 (ae-6.r24.lsanca07.us.bb.gin.ntt.net) 229.237ms 228.672ms 262.587ms
8 129.250.2.7 (ae-5.r01.scrmca02.us.bb.gin.ntt.net) 242.356ms 239.787ms 238.475ms
9 129.250.5.6 (ae-1.r00.scrmca02.us.bb.gin.ntt.net) 224.454ms 223.246ms 223.397ms
10 192.80.16.2 (xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net) 228.522ms 226.757ms 230.208ms
11 204.2.229.230 (204.2.229.230) 226.867ms 237.867ms *
12 * * *
13 * * *
14 * * *

and on my 2D mobile

Trace route to 204.2.229.9

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

Oblivian

7296 posts

Uber Geek

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#2968840 15-Sep-2022 22:11

The first geo on twelve99 is Norway o.0
Then you're in france and europe

Before heading back to NTT in the us.

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voetre

9 posts

Wannabe Geek

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#2968844 15-Sep-2022 22:26

I'm not sure how you are determining it to be anywhere in Europe, the latency is far too low for that to be true for any of those locations. Regardless geolocation for IP addresses is very often incorrect on a lot of sites.

150ms for the first twelve99 hop is definitely west coast USA, so is the 2nd, I can even ping my own router from their tools and get 150ms back, though granted not the bas-24 router. regardless, if either of the twelve 99 routers were anywhere but the USA the user on CGNAT would definitely not have the same ping for the first or the 2nd...

yitz

2074 posts

Uber Geek

#2968846 15-Sep-2022 22:34

You can run a reverse traceroute here https://ssp2.gin.ntt.net/lg/lg.cgi and choosing the Sacramento, CA node.

You will see some static ranges are routing via Vocus transit Hong Kong (240 ms ping), some CG-NAT ranges are routing via Cogent Sydney (160 ms ping).

voetre

9 posts

Wannabe Geek

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#2968851 15-Sep-2022 22:48

yitz:

You can run a reverse traceroute here https://ssp2.gin.ntt.net/lg/lg.cgi and choosing the Sacramento, CA node.

You will see some static ranges are routing via Vocus transit Hong Kong (240 ms ping), some CG-NAT ranges are routing via Cogent Sydney (160 ms ping).

This appears to be the case, so I guess Im just stuck with this going forward? (again been pretty much a month or more as is) unless I hop back on to CGNat? 😓

Oblivian

7296 posts

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#2968853 15-Sep-2022 22:55

Note the leering smiley attempt unable to explain it showing as so.

Was using geoiplookup.net

But the bank itself is assigned to Telia ab for even the us ones? Or can the ASN owner/location not be trusted either.

Telia Company AB is a Swedish multinational telecommunications company and mobile network operator present in Sweden, Finland, Norway, Denmark, Lithuania, Latvia and Estonia

/Edit that answers that
The company formerly known as. With legacy records.

https://lg.twelve99.net/

fe31nz

1228 posts

Uber Geek

#2968857 15-Sep-2022 23:32

I see the same problem from a static IP address in Palmerston North:

Tracing route to 204.2.229.90 over a maximum of 30 hops

1 <1 ms * <1 ms er4.jsw.gen.nz [10.0.1.251]
2 2 ms 2 ms 1 ms 108.7.69.111.static.snap.net.nz [111.69.7.108]
3 * * * Request timed out.
4 133 ms 133 ms 133 ms TWODEGREES-svc063403-ic344202.ip.twelve99-cust.net [62.115.175.227]
5 134 ms 134 ms 135 ms las-b24-link.ip.twelve99.net [62.115.175.226]
6 226 ms 227 ms 226 ms ntt-ic-326358-las-b24.ip.twelve99-cust.net [213.248.103.171]
7 236 ms 235 ms 235 ms ae-6.r24.lsanca07.us.bb.gin.ntt.net [129.250.3.122]
8 232 ms 231 ms 232 ms ae-5.r01.scrmca02.us.bb.gin.ntt.net [129.250.2.7]
9 230 ms 228 ms 229 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.5.6]
10 235 ms 234 ms 234 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
11 228 ms 229 ms 228 ms 204.2.229.230
12 227 ms 227 ms 228 ms 204.2.229.90

Trace complete.

Jase2985

13457 posts

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Lifetime subscriber

#2968871 16-Sep-2022 07:13

Oblivian: The first geo on twelve99 is Norway o.0
Then you're in france and europe

Before heading back to NTT in the us.

cant be its ~300ms to norway, then another 100 odd back to the us

voetre

9 posts

Wannabe Geek

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#2969336 16-Sep-2022 21:45

its a shame, looks like there isn't really going to be any solution other than trying to remove my static IP at this point.. or pay for a VPN...

ProbablyAGeek

26 posts

Geek

#2970169 19-Sep-2022 15:54

voetre:

its a shame, looks like there isn't really going to be any solution other than trying to remove my static IP at this point.. or pay for a VPN...

This just looks like some prefixes are taking a longer path back to NZ. Raise a ticket with 2d and get their networking/routing team to take a look at it.

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