ASUS router 2 degrees

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Wiremoo

2 posts

Wannabe Geek

#318420 15-Jan-2025 22:33

Hi,

Randomly today my internet cut out, checked router and had the red led indicator. Did the usual resets then finally gave up and rang 2 degrees. They checked from their side and said everything looked ok so sent me the settings I need to input into my router. These are the same settings I already had, I pushed back and said nothing had changed with my router settings so why would it be that anyway. I did try another router but unfortunately it is also an ASUS router so all they said was they offer little support outside of the orbi net gear routers they provide.

Does anybody have any advice? I feel stuck I’ve triple checked all my router settings and also know they didn’t change anyway. I haven’t had any issues since I originally set it up with my republic.

Appreciate any advice.

tardtasticx

3075 posts

Uber Geek

#3332090 16-Jan-2025 09:18

If you have a computer with a LAN port you could hook that into your ONT directly and test it (though dont run it like this for anything more than a basic test).

You'll need to set it to use DHCP with a VLAN ID of 10. On windows you'll usually just want to turn off wifi, connect the network cable, go into Device Manager and find your NIC then in the settings of the driver there's usually an option for VLAN tagging.

If this works, the issue is probably with your router/settings.

Spyware

3762 posts

Uber Geek

Lifetime subscriber

#3332091 16-Jan-2025 09:22

MyRepublic connections were migrated to 2D as IPoE/DHCP with the vlan tag NOT being set.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Wiremoo

2 posts

Wannabe Geek

#3332190 16-Jan-2025 10:47

Thanks for the responses. I was able to get my hands on another modem to test and have since found out more people down the street have faults. 2 degrees looked into it again this morning and now admit there is a fault so currently awaiting a tech. Thanks again