Help: Roaming in australia

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help: Roaming in australia

SuperHemi

39 posts

Geek

#95069 26-Dec-2011 15:23

I am currently in Melbourne attempting to roam using my 2degrees sim. For some reason I am unable to connect to any of the Australian mobile networks.

I thought roaming should work automatically! Am I missing something?? Any help would be much appreciated.

Btw - I have an android phone if that makes any difference.

Cheers.

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19282 posts

Uber Geek
Inactive user

#561549 26-Dec-2011 15:37

Are you a Prepay or Postpay customer?

If Postpay did you confirm roaming was active before leaving NZ?

The OS a of phone, android , iOS , windows mobile has nothing to do with roaming it's a network feature not OS

John

tigercorp

668 posts

Ultimate Geek

#561564 26-Dec-2011 16:35

According to this - http://www.2degreesmobile.co.nz/why-2degrees/roaming/pricing - roaming should be enabled by default. It 'should just work'.

On your phone under Settings - Wireless & Network - Mobile Networks - Network Operators do you see any network to connect to?

johnr

19282 posts

Uber Geek
Inactive user

#561574 26-Dec-2011 17:26

Reading the OP sounds like they are trying a manual network selection

SuperHemi

39 posts

Geek

#561592 26-Dec-2011 18:13

I'm a prepay customer.

Nothing happens when I let the phone try and connect automatically. I can see telstra, vodafone au and Optus networks, but when I try and manually connect to a network I get an error message (I think it just says "unable to connect, try again later").

johnr

19282 posts

Uber Geek
Inactive user

#561597 26-Dec-2011 18:30

You are best to log a ticket with 2Degrees support back here in NZ

John

SaltyNZ

8231 posts

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Lifetime subscriber

#561705 27-Dec-2011 00:25

Telecom NZ International had a huge outage on signaling today, which cut off roaming to lots of carriers (including us) in lots of countries. It has just been restored in about the last 30 minutes. I am in Sydney right now and have confirmed it is ok again, though slow.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

ajobbins

5052 posts

Uber Geek

Trusted

#561708 27-Dec-2011 02:08

I'm offline here in Melbourne on my XT SIM. Rang the Telecom roaming Helpdesk who said there was a fault but have logged a ticket for me.

Twitter: ajobbins

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SaltyNZ

8231 posts

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2degrees

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#561736 27-Dec-2011 09:45

Looks like TNZI are having issues again this morning. My MO is failing again after working last night. With TNZI out I would expect XT roaming to be affected too. Possibly even some Vodafone roaming; I'd expect TNZI to do at least some international signaling for Vodafone but I don't remember for sure.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

johnr

19282 posts

Uber Geek
Inactive user

#561742 27-Dec-2011 09:57

Vodafone NZ subscribers roaming in AU will not be impacted as we have our own direct links,

Just in the office now doing some health checks on sytems

John

SaltyNZ

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#561747 27-Dec-2011 10:06

johnr: Vodafone NZ subscribers roaming in AU will not be impacted as we have our own direct links,

Just in the office now doing some health checks on sytems

John

Doh, yes, of course. :)

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

andrewcnz

961 posts

Ultimate Geek

#561769 27-Dec-2011 11:16

Would text messaging between NZ and AU be also effected by this issue (not roaming texts, just between 2degrees and AU networks)?

SuperHemi

39 posts

Geek

#561785 27-Dec-2011 11:58

Thanks for the info salty. Any idea when the issue is likely to be resolved? Has been pretty frustrating having no mobile coverage for the last couple of days!

SaltyNZ

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#561796 27-Dec-2011 12:34

andrewcnz: Would text messaging between NZ and AU be also effected by this issue (not roaming texts, just between 2degrees and AU networks)?

Yes, that also uses the TNZI signaling network.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

ajobbins

5052 posts

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#561797 27-Dec-2011 12:35

Still nothing for me with my XT SIM. My phone ran itself flat overnight trying to connect to a network

Twitter: ajobbins

SaltyNZ

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#561798 27-Dec-2011 12:36

SuperHemi: Thanks for the info salty. Any idea when the issue is likely to be resolved? Has been pretty frustrating having no mobile coverage for the last couple of days!

Probably not as frustrating as being the poor bugger(s) that has to fix it, but yeah, it is quite annoying.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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