Network issue I can't solve!

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dcd

5 posts

Wannabe Geek

#171152 8-Apr-2015 11:01

I have a Huawei 520y with Android 4.4.2 on it. I have a contract with Digital Island.

The issue I have is every time I leave Auckland I lose Network and can't reconnect until back in Auckland again.

Digital Island seem to have no idea what might be causing it. So I figure it must either be the phone or Android?

I have tried manually connecting to networks, but no success.

Has anyone encountered this before??

timmmay

20591 posts

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#1278876 8-Apr-2015 11:09

Welcome to Geekzone :)

Google suggests Digital island is small telecommunications player with coverage of major cities - I'd never heard of it. Can you tell us where you're trying to use it that it doesn't work?

Have you tried a SIM from a bigger player, Spark/Telecom?

Inphinity

2780 posts

Uber Geek

#1278880 8-Apr-2015 11:20

As far as I'm aware, DI use the Spark mobile network. As above, try a standard Spark SIM to narrow the issue down.

taneb1

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Mercury

#1278884 8-Apr-2015 11:22

If I remember correctly Digitial Island is a MNVO of Spark - Could be that your phone may be set to only pick up 3G 2100?
Is there a setting somewhere in your network configuration for setting the 3G Bands to Automatic instead of a specific setting
Only other suggestion would be to test a Spark Sim as others have said above

Any comments made are my personal views and does not represent those of my employer

dcd

5 posts

Wannabe Geek

#1278885 8-Apr-2015 11:23

We go to Raglan a lot and it just hasn't worked at all there.

Which is odd as my wife has a Huawei y320 on 2 degrees that works fine.

I thought it could be an issue with the Network set up but my phone has more options than hers,

2G bands

GSM 850 / 900 / 1800 / 1900

3G bands

HSDPA 850 / 1900 / 2100 - Y520-U03, Y520-U33

HSDPA 900 / 2100 - Y520-U12, Y520-U22

Will go and talk with Noel Leeming but suspect that will be pointless!

dcd

5 posts

Wannabe Geek

#1278894 8-Apr-2015 11:31

Yup, wish I had thought to try it last time I had the issue! It's a work phone and we are moving down to Raglan soon with the ability to work from there. However, starting with a phone that doesn't work isn't going to be a great start!

timmmay

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#1278898 8-Apr-2015 11:33

Coverage is good. Try a Spark SIM to see if it works. If it works the problem is the network, if it doesn't work either the problem is likely the phone.

dcd

5 posts

Wannabe Geek

#1278904 8-Apr-2015 11:39

So if the Sim works would it be an issue caused by Digital Island?

If it doesn't work would that mean the phone is faulty?

Sorry, new to phone issues!

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robjg63

4100 posts

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#1278924 8-Apr-2015 11:57

Where did you get the phone?

I note the Huawei site says this under the network specs:
WCDMA: (Y520-U12, Y520-U22)
l WCDMA Band VIII[900 MHz]: 880-915 MHz (UL), 925-960 MHz (DL)
l WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

Or (Y520-U03, Y520-U33):
l WCDMA Band V [850 MHz]: 824–849 MHz (UL), 869–894 MHz (DL)
l WCDMA Band VII[1900 MHz]: 1850-1910 MHz (UL), 1930-1990 MHz (DL)
WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

You would have to have the second model (in bold) to work 100% on the spark network as spark uses 850 AND 2100 - 2100 would probably work in most of inner Auckland but you need 850 for reliable coverage everywhere.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Inphinity

2780 posts

Uber Geek

#1279032 8-Apr-2015 14:01

robjg63: Where did you get the phone?

I note the Huawei site says this under the network specs:
WCDMA: (Y520-U12, Y520-U22)
l WCDMA Band VIII[900 MHz]: 880-915 MHz (UL), 925-960 MHz (DL)
l WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

Or (Y520-U03, Y520-U33):
l WCDMA Band V [850 MHz]: 824–849 MHz (UL), 869–894 MHz (DL)
l WCDMA Band VII[1900 MHz]: 1850-1910 MHz (UL), 1930-1990 MHz (DL)
WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

You would have to have the second model (in bold) to work 100% on the spark network as spark uses 850 AND 2100 - 2100 would probably work in most of inner Auckland but you need 850 for reliable coverage everywhere.

Pretty sure Noel Leeming carry the 2degrees variant of the Y520, which I suspect is the U22 to voer the 900/2100 for 2degrees, so yup, that's probably it.

dcd

5 posts

Wannabe Geek

#1279049 8-Apr-2015 14:20

robjg63: Where did you get the phone?

I note the Huawei site says this under the network specs:
WCDMA: (Y520-U12, Y520-U22)
l WCDMA Band VIII[900 MHz]: 880-915 MHz (UL), 925-960 MHz (DL)
l WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

Or (Y520-U03, Y520-U33):
l WCDMA Band V [850 MHz]: 824–849 MHz (UL), 869–894 MHz (DL)
l WCDMA Band VII[1900 MHz]: 1850-1910 MHz (UL), 1930-1990 MHz (DL)
WCDMA Band I [2100 MHz]: 1920–1980 MHz (UL), 2110–2170 MHz (DL)

You would have to have the second model (in bold) to work 100% on the spark network as spark uses 850 AND 2100 - 2100 would probably work in most of inner Auckland but you need 850 for reliable coverage everywhere.

Well, it looks like its the U12, so I have the answer.

Thanks so much for the help.

I still think Noel Leeming is partly at fault here as I did ask, will this work on any network after its unlock and was told yes. I certainly had no idea there was anything to be concerned about.

Anyway, thanks again all - really appreciated.

gzt

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#1279060 8-Apr-2015 14:39

Training fail. Document and require refund/exchange.