Sky Sport now live catchup drop

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457 posts

Ultimate Geek

#3276581 29-Aug-2024 09:49

eracode:

Their email isn't a 'Do Not Reply' so I have sent them an email asking them to explain this better.

I have received an auto acknowledgment so it will be interested to see what they say.

Lol - I messaged them on Facebook messenger. The reply I got was

"Hey Roger, could you please provide more information on whether this issue is specific to certain games or if it occurs across all live content you are watching? Thank you. ^ Roger"

So he got my name wrong, or was talking to himself and I'm picking he was answering someone else's enquiry.

Whenever I've contacted support I've found them all but useless. I send

"I couldn't watch the Crusaders rugby match last night. It would start playing the prior game and then lock and stop playing after 6 minutes. My device is hard wired to gigabit ethernet, my internet is 300/300 fibre and the speed was working well. It worked on the app on IOS devices be wouldn't work via a browser. I tried multiple devices and multiple browsers"

They will reply the next day something along the lines of

"Its working fine for us here now, maybe your wifi wasn't working properly"

Its just an exercise in futility. Its like support people are trained not to really read whats sent to them as customers are all stupid.

Matt Beechey Mobius Network Solutions

eracode

Smpl Mnmlst
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#3276654 29-Aug-2024 11:04

eracode:

Their email isn't a 'Do Not Reply' so I have sent them an email asking them to explain this better. I included a link to this discussion.

Received a reply from SSN Support:

Thank you for contacting Sky Sport Now Support.

The SKY Sport Now Playback feature allows you to scroll back 6 hours.

You can also catch up on content replays or highlights in the Video on Demand section. We will provide more videos in this format to ensure that you can watch at any time, and we will ensure that these replays and highlights are uploaded in a timely manner.

Please let us know if you require any additional assistance.

Just checked and right now I can scroll back 24 hours on the SSN Guide. That's going to change to six hours.

You can bet your bottom dollar that what they provide by way of additional Video on Demand will not be as comprehensive or as good as what has been previously available on the Guide. So disappointing.

Sometimes I just sit and think. Other times I just sit.

Handsomedan

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#3276733 29-Aug-2024 14:49

Feels to me like they are trying to push people towards their set-top boxes. Ability to record, linear or delayed viewing, still has a bunch of on-demand stuff and of course they have massive capital tied up in the hardware and infrastructure.

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eracode

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#3276747 29-Aug-2024 15:52

Handsomedan:

Feels to me like they are trying to push people towards their set-top boxes. Ability to record, linear or delayed viewing, still has a bunch of on-demand stuff and of course they have massive capital tied up in the hardware and infrastructure.

Yes absolutely - I have come to the same conclusion as this has become clearer during the day.

Sometimes I just sit and think. Other times I just sit.

panther2

374 posts

Ultimate Geek

#3276750 29-Aug-2024 16:27

Piss poor you'd think a streaming service shoukd have the ability to rewind x hours or days to watch something. I hated this with the oympics that you couldn't go watch full replays.

dougierydal

327 posts

Ultimate Geek

#3276759 29-Aug-2024 16:57

eracode:

Handsomedan:

Feels to me like they are trying to push people towards their set-top boxes. Ability to record, linear or delayed viewing, still has a bunch of on-demand stuff and of course they have massive capital tied up in the hardware and infrastructure.

Yes absolutely - I have come to the same conclusion as this has become clearer during the day.

This is a product they charge $50 a month for now, it's not a million miles away from a set top box cost of Sky Sport and Sky Starter of $67, so they should be more aware of their streamers...

eracode

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#3276766 29-Aug-2024 17:10

dougierydal:

This is a product they charge $50 a month for now, it's not a million miles away from a set top box cost of Sky Sport and Sky Starter of $67, so they should be more aware of their streamers...

Exactly how I feel. I think they think they can pretty much do what they like to us because, for large proportion of their SSN customers, there’s no viable alternative or competitor. They think most people will just suck it up. Well, not me any more. Straw, camel’s back.

Sometimes I just sit and think. Other times I just sit.

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dougierydal

327 posts

Ultimate Geek

#3276792 29-Aug-2024 19:29

eracode:

dougierydal:

This is a product they charge $50 a month for now, it's not a million miles away from a set top box cost of Sky Sport and Sky Starter of $67, so they should be more aware of their streamers...

Exactly how I feel. I think they think they can pretty much do what they like to us because, for large proportion of their SSN customers, there’s no viable alternative or competitor. They think most people will just suck it up. Well, not me any more. Straw, camel’s back.

The only people I know who have set top boxes are the technology challenged and older people. I'm sure there are plenty who have it who aren't, but that's my experience.

k14

629 posts

Ultimate Geek

#3276793 29-Aug-2024 19:37

I saw the email too and wasn’t sure what they meant by this. Very annoying if this is not executed properly. Typically start watching F1 on Monday morning before work. Usually start watching at 6ish where the race started at midnight (does vary depending which time zone race is in). So does this mean that from 6:01 the race starting at midnight won’t be available? I hope they are on the ball with the on demand availability!

Benoire

2798 posts

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#3276842 29-Aug-2024 19:52

k14: I saw the email too and wasn’t sure what they meant by this. Very annoying if this is not executed properly. Typically start watching F1 on Monday morning before work. Usually start watching at 6ish where the race started at midnight (does vary depending which time zone race is in). So does this mean that from 6:01 the race starting at midnight won’t be available? I hope they are on the ball with the on demand availability!

I was going to post the exact same thing, as this is what I do. With Spark Sport, they had an issue that once the live stream had ended it kinda screwed up the stream if you started watching from the beginning (but halfway thruough the live race) and it ended halfway through i.e. I lost all ability to skip around and the time left changed to 0:00.

My concern with this change is that if I start wathcing at 5.50am, will I only get 10 minutes before the stream cuts out or will it carry on until 9am? Do we get the full programme time etc.? I preusme they wouldn't be that moranic but this is Sky NZ we are discussing and they're behaviour is always odd.

eracode

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#3276878 29-Aug-2024 22:09

k14: I saw the email too and wasn’t sure what they meant by this. Very annoying if this is not executed properly. Typically start watching F1 on Monday morning before work. Usually start watching at 6ish where the race started at midnight (does vary depending which time zone race is in). So does this mean that from 6:01 the race starting at midnight won’t be available? I hope they are on the ball with the on demand availability!

It means exactly that. I had further correspondence with them on this today - further to what I reported earlier above.

They said: “Currently, you can use the playback feature to watch content broadcast in the last 24 hours. Next month, it will allow you to watch content broadcast in the last 6 hours.”

Sometimes I just sit and think. Other times I just sit.

Caketiger

69 posts

Master Geek

#3278180 2-Sep-2024 12:12

I have not had this email yet. I wonder if it is different for those on a one year subscription. I can't see the tech being that advanced though so maybe it is a matter of time.

Only being able to go back six hours would make me think twice about renewal though. I know there are no NZ competitors but I would be looking into overseas providers with a VPN.

The only way to punish companies that slowly degrade service over time is to leave their service. I know it would end up with me paying more but I prefer to do that for things like 4k streaming, sound better than stereo 2.0, better UIs etc. I have already done this with Max over Neon.

dougierydal

327 posts

Ultimate Geek

#3278386 2-Sep-2024 20:41

Caketiger:

I have not had this email yet. I wonder if it is different for those on a one year subscription. I can't see the tech being that advanced though so maybe it is a matter of time.

Only being able to go back six hours would make me think twice about renewal though. I know there are no NZ competitors but I would be looking into overseas providers with a VPN.

The only way to punish companies that slowly degrade service over time is to leave their service. I know it would end up with me paying more but I prefer to do that for things like 4k streaming, sound better than stereo 2.0, better UIs etc. I have already done this with Max over Neon.

I've had it and I've got a 12 month subscription

Billyspleen75

80 posts

Master Geek

#3293053 4-Oct-2024 17:22

The 24 hour playback is now cut to 6.

And as expected, I am now missing out on a number of shows that I could previously watch.

The NRL Dally M awards were on Wednesday night at 11pm.. I obviously didn't watch live due to the time but there has been no on-demand replay uploaded and hasn't been replayed on the guide since.

I also missed the pre-game NRL finals show that had Shaun Johnson on it, and couldn't watch the "Goal Rush" EPL game on the weekend.

SSN chat are as useless as ever and don't understand what I am talking about.

Seems like they are dumbing down SSN and hoping that users will take up the new box or the Pod

mobiusnz

457 posts

Ultimate Geek

#3293056 4-Oct-2024 17:28

The issue I have is that Sky have a very expensive lease on the satellite and they are making those of us who don’t use the satellite pay a share. The new decoder that is IP only should be half the price of the satellite service. Satellite should be just for farmers and holiday homes etc and those people pay for it. The IP services should be a fair amount cheaper.

But we’ll never get rational consumer focused options from Sky.

Matt Beechey Mobius Network Solutions

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