Called Sky on Friday (14th Sept 6:14pm) to advise of an X322 error on My Sky. I could not access any recordings nor record anything new. This also extended to any pause and rewind features.
Sky: "We will get one of our technicians to call you tomorrow morning to arrange a time"
Me: "Thanks, how early might they call from"
Sky: "Between 8am and 12pm"
Me: "Can you please put in the notes to call after 9am?" (it was a Saturday morning after all!)
Sky: "Sure, no worries"
Called again 12:20pm (15th Sept) to advise I had received no call from the technician. I had stayed home all morning waiting but nothing. I received an apology and that I would be put on standby for later on Saturday. If not I would receive a call Monday and I could arrange a time with the tech then.
Not ideal but good that it was being looked in to.
Monday morning. Technician calls 9:26am (yippe!) but I was in a meeting so listened the message once I was free. Said I needed to call him back with a time. Ok.
Call technician back at 10:22am, left him a voicemail to call me back so we could arrange of time.
Darn phone tag!
Call technician back at 3:18pm, he answered. After I explained who I was and asked what time suited the guy he flipped and said he'd already been to my houes at 10am and I wasn't there. He didn't have time to look into it anymore.
I pretty much said to the guy that I wasn't going to argue with him, he was off the job and I will call Sky back.
Called Sky 3:24pm, got a lovely lady on the phone who was most apologetic, put through a complaint for me and advised she would get someone to call me as soon as poosible this afternoon.
4pm went home and waited.
5:15pm called again, got another guy. He apologised and advised someone would call me in the next 15-20 minutes.
6:51pm called again, got another guy. Instructed that he was contacting a technician as we speaked and would call me on my home phone immediately.
7:10pm the landline rings (yahoooo! this IS exciting because no one ever rings the landline!)
WHAT!!!!??? It was Farmers making sure I'd received my Farmers card and asked if I wanted protection on it.
I tried not to roll on the floor laughing. I'm mighty annoyed but that was really funny timing.
Why at 7:30pm am I still sitting here waiting? Should I just give up? Oh wait, I'm on the phone to them again with another apology (man these people on the phone are either really nice or very well trained).
Definitely time to give up :-(