We've been SKY subscribers for a long time now - we jumped on MySKY when it came out and we do like the service.
I have been seeing offers to new customers on your website and elsewhere that have 2 premium channels and MySKY for $48 a month. We are currently paying $105 for Basic, MySKY, Sport and the HD Ticket.
Are we able to get the same deal? If not, why not?
Pretty open I thought, not being demanding. Every opportunity to give me a discount. Their reply:
SKY account: xxxxxxx
Thanks for your email and feedback. We're always on the look-out for ways to look after our existing customers which is why we are working on some pretty exciting product enhancements bringing heaps of cool features including the new SKY On Demand service! Also please make sure we have your most up-to-date email address so we can bring you more channel rewards, competitions like these ones and of course, keep you updated on the great things to come. We'll always keep working to improve our service to you and look forward to continuing to provide you with great entertainment in the future.
If you have any further queries, email us back or talk to the Crew on 0800 759 759 during these hours: Weekdays: 8am – 10pm | Weekends: 8am – 9pm. Regards Sione Online Crew
So thanks for that and completely ignoring my original question. Suffice to say my reply was significantly less pleasant. This is not how you keep customers happy.