Bad dealings with Sky

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TameIti

97 posts

Master Geek

Topic # 28686 8-Dec-2008 20:10

Have any of you had bad dealings with Sky?

We have wanted to get MyskyHDi for quite some time, but we havent really done anything about it because of the incompetence of the staff. We did the sign up over the net, hoping to get a call within 48 hours - as it stated. We waited 5 days and nothing. We rang the call center, said we wanted to sign up to Mysky and that we did it online and got no responce. This was around 7pm and the person said that she couldnt do it and that they will ring back. They never rang back.

Then one day in November at Big Boys Toys. We saw the Mysky stall. We went up and the woman asked if she could help us. We said we had tried to sign up multipul times without success and that we werent happy about it. She got us to fill out a details card - a person will call us the week after. two weeks roll by and not one single call from Sky.

chakkaradeep

799 posts

Ultimate Geek

Trusted

Reply # 182845 8-Dec-2008 20:45

I have had the similar experience with Sky earlier and when they contacted me after nearly 4 weeks, I told them I am not interested anymore

Regards,
Chaks

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jackreach07

25 posts

Geek

Reply # 182853 8-Dec-2008 21:15

We have had many problems with Sky over the last year or so. Moved house and they totally stuffed up the billing which ended up causing our Sky to get cut off. We managed to ring and get it put back on pretty quickly but it took 3 follow up calls to get the bill correct!!

I rang and ordered MY Sky (without the HD ticket coz I still have an older telly) and they booked an installer to come out and set it up for me on the 18th. The call was all over and done with in 5 mins and even managed to add the Rugby Channel at the same time!! I was pretty impressed. Just have to hope that they turn up when they have said they will now. Fingers Crossed!!

If this all goes well it might restore a little faith in them

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kingjj

Baby Get Shaky!
1527 posts

Uber Geek
+1 received by user: 375

Subscriber

Reply # 182962 9-Dec-2008 12:22

Wow its amazing how people can have totally different experiences with the same company. I've never had any probelms with customer service, they answer quick (I pay my bill by CC each month) and they always call back. When I signed up for MYSKYHDi a few months ago I phoned up and within two minutes the install was booked (this was at 8pm), two days later the installer came early and had us hooked up within five minutes... it is worth getting! Hope they sort it out.

eXDee

4025 posts

Uber Geek
+1 received by user: 1076

Trusted

Reply # 182973 9-Dec-2008 13:15

Ours was installed quite promptly within the month, communication was all normal.
However i understand they may still have a shortage of them, they did a while ago and people had to wait a while for the install.

clevedon

844 posts

Ultimate Geek
+1 received by user: 115

Reply # 183233 10-Dec-2008 07:42

Sky has been great to us, had it for around twelve years now, upgrading to MySky two years ago and now MySkyHDi and multiroom. Moved four addresses with totally new Sky installations each time and it has been a smooth and efficient service from day one, couldn't be happier.

kasidis

20 posts

Geek

Reply # 183351 10-Dec-2008 16:55

I've always had good service with sky too........

Untill I moved..

I rang them to advise of my new address, because my account had'nt been paid they told me its there policy not to change address's if the account is unpaid or overdue..

I feel I am wrong also because I was'nt organised and did'nt get it sorted befor i moved but thought It should'nt be a problem? I've never heard of companies not changing address's just because the acc is unpaid?

now how am i going to pay the bill if Im not receivng any invoices? I spoke with supervisors about it but they said We can change ur address after you pay the bill?

I don't feel comfortable paying the bill untill i have the invoice but they say they can send me 1 but they will need to change my address i say Yes lets change it but then they say "we cant because our policy permits us to do this"

I've checked there website and read all there terms and conditions and there's nothing in there policy about address changes or relocation information.

they gave me a relocation run down on why they can't relocate as a techo will need to visit the new premises but i've advise he does'nt need to as there has already been sky at this house previous to myself...

so no I still have my sky but addressed at my old address??

so who no's!!

clevedon

844 posts

Ultimate Geek
+1 received by user: 115

Reply # 183352 10-Dec-2008 17:01

Get them to fax or email you a copy, then pay outstanding amount, then set up a Direct Debit, job done.

marmel

1488 posts

Uber Geek
+1 received by user: 41

Trusted

Subscriber

Reply # 183355 10-Dec-2008 17:57

I've always found Sky to be pretty good, especially when you are upgrading or joining!

The only hassle I have ever had is one of the installers forgot to call me so I had to ring up Sky to find out when they were coming around. Installer called back within 5 minutes so can't complain there.

kasidis

20 posts

Geek

Reply # 183831 13-Dec-2008 10:05

I've asked them to fax or email me the copy of my invoice however they've advised me they don't use fax or email and if they did they would'nt fax or email me my invoice? You'd think with technology today and companies always needing emails and fax's they'd do it as a 1 off but Nope no can do..

maybe I'll just have to bite the bullet this time and pay it by cc

rugrat

1196 posts

Uber Geek
+1 received by user: 167

Reply # 183841 13-Dec-2008 11:15

I'm suprised with all their technology they can't send the invoices to the decoders.

I just gave new cc details cause last one expired, now I get in the post I'll only get invoice in post when amount changes, have to ring them up to get it put back way it was which was every bill sent.

No good if I cut cost some where and get something else charged so amount doesn't change, then don't get invoice to say what is going on. I only want to check it so would be happy with email or if they allowed decoder to view last account, seems they're not that interested in reducing postage costs.