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catspyjamas

150 posts

Master Geek


#290734 30-Nov-2021 21:00
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For a week I've been getting an error message when I try and login to Neon on my PC. After putting in my credentials I get a message about a network error & to try again later. Unfortunately I can't try another browser (this tends to get recognised as a new device) or another device, as I can't get in to clear old devices and make room for another browser/device login. There's nothing wrong with my network.

 

Would someone with Neon mind trying to login on their computer please? Would you mind letting me know if you can/can't get in, and which browser? I'm using Firefox 94.0.2 on Win 10. Thanks.


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kiwiharry
869 posts

Ultimate Geek

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  #2822132 30-Nov-2021 21:26
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@catspyjamas I just logged in and had no issues. Using Win10 and Chrome browser. I don't have Firefox sorry.





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catspyjamas

150 posts

Master Geek


  #2822137 30-Nov-2021 21:31
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Thanks so much @kiwiharry. May I ask, did you have a saved login on Chrome, or did you have to login from scratch? Also, since the error message I get mentions a network issue - which ISP are you with? I'm with Spark.


djtOtago
829 posts

Ultimate Geek


  #2822141 30-Nov-2021 21:40
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Just logged in successfully Used MS Edge Windows 11  in a private window so was prompted for username and password. I'm on Slingshot




catspyjamas

150 posts

Master Geek


  #2822147 30-Nov-2021 21:46
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Thanks @djtOtago - appreciate your testing.

 

Any geekzoners with Firefox (on Windows) able to try? 


manaia
270 posts

Ultimate Geek


  #2822184 1-Dec-2021 05:23
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I can login to Neon (Firefox 94.0.2 on Windows 11)


ashtonaut
481 posts

Ultimate Geek


  #2822186 1-Dec-2021 06:41
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catspyjamas:

Thanks @djtOtago - appreciate your testing.


Any geekzoners with Firefox (on Windows) able to try? 



I got this error on Firefox - disabled adblocker and it started working.

  #2822193 1-Dec-2021 07:42
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manaia: I can login to Neon (Firefox 94.0.2 on Windows 11)

 

 

 

And me, Windows Edge on Windows 11. And when I look at the 'Devices and downloads' section, I see five devices, will vertify these later today.




catspyjamas

150 posts

Master Geek


  #2822270 1-Dec-2021 08:53
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Thanks everyone. @ashtonaut (cool username btw!) - may I ask which ISP you're with? I still get the error with both umatrix and ublockO (adblocker) disabled. (umatrix is set to allow everything from Neon anyway). That was one of the first things I tried. Plus the usual cache clearing, rebooting etc.

 

There's someone else on FB I'm talking with having the same error. For them it's on safari and chrome, they don't have FF. Just waiting to find out which ISP they're with. 


catspyjamas

150 posts

Master Geek


  #2822278 1-Dec-2021 09:02
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@manaia - thanks so much. Can I ask which ISP you're with, and also if you had saved your login credentials, or was this login from scratch (i.e. had to enter username & PW). 


ashtonaut
481 posts

Ultimate Geek


  #2822286 1-Dec-2021 09:17
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Skinny

jonb
1675 posts

Uber Geek

Trusted

  #2822293 1-Dec-2021 09:30
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Another gripe with Neon and PC - when you login to check your account etc it uses that login action as one of the registered devices.  Only being allowed five devices that often knocks another device off.


manaia
270 posts

Ultimate Geek


  #2822294 1-Dec-2021 09:35
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catspyjamas:

 

@manaia - thanks so much. Can I ask which ISP you're with, and also if you had saved your login credentials, or was this login from scratch (i.e. had to enter username & PW). 

 

 

@catspyjamas - I'm with Sky (natch :). Credentials saved in Firefox. Ad blocker still running (and Ghostery and Privacy Badger).


catspyjamas

150 posts

Master Geek


  #2822296 1-Dec-2021 09:36
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@ashtonaut - thanks. Person on FB is with Vodafone. Though it turns out their error may not be completely identical, as theirs also mention a problem with subscription. Mine doesn't. Mine simply says "Hmm we can't log you in right now. Please check your network and try again". The things we have in common is it started at the exact same time a week ago, and it's web browser on the computer only. Other devices are OK.

 

I don't have a smart TV, just an android phone, but I can't get into the account settings on the phone because that requires space in devices to log into a mobile web browser. 


catspyjamas

150 posts

Master Geek


  #2822303 1-Dec-2021 09:40
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OK thanks @manaia. Firefox & Spark/Skinny seem to be the only 2 things in common so far. Will be escalating this, but it's just good to have some info to arm myself with and hopefully avoid all all the usual cut and paste canned responses that don't help. Haven't had a great experience with Neon support in the past. :/


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