Terrible service from Sky TV

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MikeB4

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#300687 28-Sep-2022 09:42

I have now rung Sky three times to get my service for TV cancelled but retain broadband. As of this morning they still have not cancelled. The last person I spoke to could see notes that I requested cancellation, they put me on hold so they could talk to a team leader or something however after 25 minutes on hold I had to terminate the call as I had Teams meeting.

How many times does one need to contact these clowns to get cancelled? At this point I will be moving my broadband from them as well.

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#2973993 28-Sep-2022 09:51

You have to give 1 months notice. Are you expecting access to Sky TV to stop immediately after you call them?

MikeB4

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#2974025 28-Sep-2022 10:19

I did give the one months notice. The service should have stopped two weeks ago.

tweake

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#2974040 28-Sep-2022 10:45

Terrible service from skytv, thats sounds normal. The only thing that they listen to is $$$. Just can the lot and stop paying them.

eracode

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#2974049 28-Sep-2022 11:04

Pretty sure you're not the first person to complain here on GZ about this exact problem. Truly pathetic.

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Lias

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#2974050 28-Sep-2022 11:04

MikeB4:

I have now rung Sky three times to get my service for TV cancelled but retain broadband. As of this morning they still have not cancelled. The last person I spoke to could see notes that I requested cancellation, they put me on hold so they could talk to a team leader or something however after 25 minutes on hold I had to terminate the call as I had Teams meeting.

How many times does one need to contact these clowns to get cancelled? At this point I will be moving my broadband from them as well.

They are terrible.. when I was trying to cancel the ex's service for her when she was dying it took forever.

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MikeB4

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#2974185 28-Sep-2022 13:27

Call number 4 cut off, now I am getting angry I don't have time for this corporate incompetence.

alasta

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#2974200 28-Sep-2022 14:06

Just write them a letter stating that you are terminating the service, and then refuse to pay any further bills.

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JPNZ

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#2974254 28-Sep-2022 14:53

MikeB4:

Call number 4 cut off, now I am getting angry I don't have time for this corporate incompetence.

I called the 0800 number this morning, waited 4 mins then it suggested a call back. Gave my cell number and got a call back 4 minutes later

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MikeB4

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#2974264 28-Sep-2022 15:09

JPNZ:

MikeB4:

Call number 4 cut off, now I am getting angry I don't have time for this corporate incompetence.

I called the 0800 number this morning, waited 4 mins then it suggested a call back. Gave my cell number and got a call back 4 minutes later

The previous three times I called I got through quick enough however they have simply not done what was requested that is, cancel the service.

rugrat

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#2974313 28-Sep-2022 17:10

MikeB4:

The previous three times I called I got through quick enough however they have simply not done what was requested that is, cancel the service.

Did they tell you where to return the Sky Box? If they did weird it didn’t go through, if they didn’t then I’d be suspicious if it is being cancelled.

My cancellation of Sky went better then expected.

There was some discussion about troubles canceling Sky in the Phone wait times Sky thread.

MikeB4

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#2974315 28-Sep-2022 17:22

Yes they did, a 100% store in Upper Hutt

tdgeek

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#2974331 28-Sep-2022 18:29

Ive never had any issues with Sky, and Ive been with them for an eon. However, the wait times now are well threaded here.

If I wanted to cancel and it was hard work, I'd just disable the payment method, and paste the evidence, sorted

larknz

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#2974338 28-Sep-2022 18:53

Have you returned the Sky box, I have found that works well

MikeB4

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#2974799 29-Sep-2022 14:46

Call number 5 to Sky to cancel. I was put through to the the retention team again. They said there were no jobs logged to cancel my service. The assure me that it has now been done. It will be interesting when I get home to see if this is the case.

MikeB4

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#2975208 30-Sep-2022 08:25

YAY I checked when I got home last night and yes it is cancelled. To say sorry they have applied a credit to my account and I can use the Set Top box free for three months and record etc the Free to air channels.

That is a generous move and helpful while I sort out alternatives going forward.

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